Anne Croome
Summary
Customer-focused professional with over twenty years experience in office and retail settings. Friendly, organized and dependable candidate successful at managing multiple priorities with a positive attitude. New to Alberta and looking for a role within the community to connect and create positive interactions and relationships.
Overview
24
24
years of professional experience
Work History
Office Manager and Bookkeeper
Cel-Com Systems Ltd
09.1999 - 02.2024
- Streamlined office operations by implementing efficient filing systems and organizational strategies.
- Reduced costs with meticulous budget monitoring and expense tracking for essential supplies and equipment.
- Facilitated smooth communication between departments and clients, addressing concerns promptly to maintain harmonious work and client relationships.
- Improved financial accuracy by reconciling accounts and identifying discrepancies in financial records.
- Managed accounts payable and receivable activities, maintaining vendor relationships and positive cash flow.
- Supported year-end closing procedures by preparing adjusting journal entries as needed.
- Analyzed financial data to identify trends and potential areas for improvement or cost savings opportunities.
- Monitored incoming payments from clients, ensuring prompt application of funds against outstanding invoices.
- Maintained and processed invoices, deposits, and money logs.
- Fostered a customer-centric culture within the team by consistently reinforcing the importance of empathy, understanding, and patience in all interactions with clients.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Provided primary customer support to internal and external customers.
Office Administrator
Langley Gymnastics Foundation
08.2017 - 09.2018
- Streamlined office processes by implementing efficient organizational systems and digital tools.
- Reduced administrative errors by diligently proofreading office documents and maintaining accurate records.
- Increased customer satisfaction through professional handling of inquiries and prompt resolution of issues.
- Enhanced data accuracy by meticulously reviewing and correcting errors in spreadsheets and databases. Including scheduling for classes and events.
- Processed payments for recreation activities and retail sales.
- Informed athletes and families of appropriate products and classes available to increase program attendance and retail sales.
- Managed high volume of incoming calls and inquiries, ensuring prompt assistance to potential athlete.
Real Estate Agent
Homelife Benchmark Realty
03.2014 - 10.2014
- Attended in office training program for new realtors
- Managed co-workers open houses with enthusiasm, attention to detail and customer service top of mind.
- Managed clients' search criteria for new home purchase; focusing on buyers' interests and wants, while balancing the current inventory that best suited their needs.
- Facilitated the purchase of a buyers' home while focusing on ensuring the protection of their interests, exceeding their expectations, and working with the listing agent to enter contract.
Education
Real Estate Licensing
Sauder School of Business
British Columbia 11.2013
Legal Office Assistant Diploma -
Kwantlen Polytechnic University
Langley, BC06.1999
High School Diploma -
Brookswood Secondary School
Langley, BC06.1998
Skills
- Customer Service Focus
- Service and Retail Sales
- Invoice Processing
- Financial Recordkeeping
- Vendor Management
- Relationship Building
- Friendly, Positive Attitude
- Attention to Detail
- Organizational Systems
Languages
English
Full Professional
Timeline
Office Administrator
Langley Gymnastics Foundation
08.2017 - 09.2018
Real Estate Agent
Homelife Benchmark Realty
03.2014 - 10.2014
Office Manager and Bookkeeper
Cel-Com Systems Ltd
09.1999 - 02.2024
Real Estate Licensing
Sauder School of Business
Legal Office Assistant Diploma -
Kwantlen Polytechnic University
High School Diploma -
Brookswood Secondary School
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