Anne Carine Pierre
Montreal,QC
Summary
Demonstrates strong analytical, communication, and teamwork skills, with proven ability to quickly adapt to new environments. Eager to contribute to team success and further develop professional skills. Brings positive attitude and commitment to continuous learning and growth.
Overview
17
17
years of professional experience
1
1
Certification
Work History
Patient Care Technician/Certified Nursing Assistant
University of Maryland Medical System
02.2024 - 09.2024
- Maintained the cleanliness and sanitization of patient rooms, ensuring stocked with adequate patient care supplies and adhered to Safety Training (CPI) standards.
- Assisted patients with their daily needs, including personal hygiene, grooming, and restroom use, while providing excellent customer and guest service.
- Monitored vital signs (temperature, pulse, and EKG signals) and assessed patient conditions, contributing to improvements in their health status.
- Collected fluid samples and other specimens for testing, utilizing phlebotomy skills.
- Assisted nursing staff in administering basic treatments and performed essential nursing procedures, such as changing bandages, and demonstrating strong patient safety skills.
- Provided appropriate emotional support and communication to patients facing particular challenges or needs.
- Prevented the development of pressure ulcers through frequent repositioning of patients and conducting thorough skin assessments.
Housekeeping Manager
Hotel Royal Oasis
07.2017 - 06.2023
- As a guarantor to the quality of the service, managed the hotel by supervising, coordinating and watching over all the staff as well as the various services related to the accommodation (maintenance, service, etc.), ensuring high standards of Customer Care and Guest Service
- Supervised all the staff on the floors, reception and laundry room, coordinated their efficiency and work in order to ensure an impeccable quality of room service to customers, demonstrating strong Leadership Abilities and Management skills. The main activities were:
- Supervised & Supervised staff (recruited, trained, led, defined operating rules), showcasing Leadership Abilities and Communication skills
- Drew up the elements of the provisional budget that fell within the scope of the activity, utilizing computer Skills
- Organized the accommodation activity, ensuring excellent Customer Service
- Made inventories, demonstrating attention to detail and Management expertise
- Maintained relationships with external partners, using effective Communication skills
- Managed employee payroll & Coordinated employee schedules, including shift changes and absences, using computer Skills and POS systems
- Ensured the comfort of holidaymakers, prioritizing Guest Service Excellence
- Controlled standard procedures, quality plan & Established workflows, contributing to Safety Training (CPI) compliance
- Inspected Facilities, recommended upgrades when needed, ensuring Patient safety Companion standards were met
- Managed the daily operations of a Housekeeping services department to ensure offices, facilities, and other specified areas were kept clean and orderly.
- Managed confidential information with the utmost discretion, ensuring privacy and maintaining trust between stakeholders involved in sensitive matters.
- Collaborated with various departments to maintain accurate inventory lists of archived materials, promoting efficient resource allocation within the organization.
- Enhanced accuracy in record-keeping by diligently reviewing and verifying all incoming documents before storage.
- Developed training materials and facilitated workshops for new employees on proper records management procedures.
- Managed staff of 30 housekeepers and laundry attendants.
Food And Beverage Manager
KoKoye Restaurant
01.2016 - 04.2017
- Managed daily activities of the organization's Food and Beverage function, overseeing Food and Beverage inventory
- Assisted the Director of Food & Beverage in menu planning, preparation, and presentation of food and drink, monitoring adherence to quality and safety standards
- Assisted in the planning and coordination of special events
- Supervised staff in the day-to-day performance of their jobs, demonstrating strong Leadership Abilities
- Handled customer complaints and provided exceptional Customer Service
- Maintained quality, health, and safety standards and regulations
- Provided exceptional customer service, promptly addressed inquiries, and resolved records management issues.
- Managed inventory effectively, reducing waste and optimizing stock levels.
Food And Beverage Supervisor
KOKOYE
08.2014 - 12.2015
- - Managed a team of servers, bartenders, cooks, and other staff in the area.
- - Trained and supervised employees to ensure they performed their jobs correctly, emphasizing leadership skills.
- - Coordinated employee schedules, including shift changes and absences, demonstrating strong management abilities.
- - Maintained sanitation standards on the premises by monitoring employee compliance with company policies regarding cleanliness.
- - Managed employee payroll by reviewing time cards and processing paychecks, showcasing computer skills.
- - Interviewed, hired, and trained new employees as needed, utilizing effective communication and leadership skills.
- - Provided excellent customer service by answering questions about menu items and suggesting options based on customer preferences. Managed the team of servers, bartenders, cooks, and other employees in this area
Administration Assistant/Sales Representative
Digital Satellites System S.A/NUTV
08.2012 - 11.2012
- Providing support to other members of their team by answering phones, greeting clients, or arranging meetings, demonstrating strong Customer Care and Communication skills
- Communicating with customers via phone, email, or mail to answer questions about products or services, showcasing excellent Customer Service abilities
- Performing administrative tasks such as filing, photocopying, scanning documents, and typing correspondence, utilizing proficient computer Skills
- Maintaining client databases and updating customer contact information, reflecting attention to detail and Management capabilities
- Coordinating with vendors to track orders, ensure prompt shipment of goods, and confirm delivery dates, which requires effective Communication and Leadership Abilities
- Scheduling appointments with clients to discuss product features and pricing options, using strong Guest Service and Communication skills
- Making travel arrangements for sales staff including booking flights, arranging for hotel reservations, and ordering rental cars, demonstrating organizational skills and Management expertise
- Assisting with the development of proposals and presentations to potential clients, which involves Leadership Abilities and Communication skills
- Keeping track of customer records and contracts in order to manage accounts, showcasing Management skills and attention to detail
- Successfully managed 50+ client accounts.
Call Center Agent
Digital Satellites System S.A / NUTV
03.2012 - 07.2012
- Greeted, welcomed, directed, and announced visitors with a focus on Customer Service
- Answered, screened, and forwarded incoming phone calls, demonstrating excellent Communication skills
- Received and sorted daily mail
- Maintained office supplies and records, showcasing Management and Computer Skills
- Scheduled meetings and appointments for employees, utilizing strong Leadership Abilities
- Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
- Responded to customer requests, offering excellent support and tailored recommendations to address needs.
- Resolved customer issues promptly, ensuring satisfaction and loyalty.
Patient Recorder
Association Solidarite National
07.2007 - 11.2011
- Responsible for creating and maintaining accurate patient VIH records in healthcare facilities, ensuring Patient safety
- Responsible to register new patients, update existing patient information, and verify insurance coverage, utilizing computer Skills and providing Customer Care
- Processed an average of 50 patient records per day.
Education
Some College (No Degree) - English Language
Baltimore Community College
Maryland Certified Nurse Assistant - Healthcare
University Of Maryland / Upper Chesapeake
Bel Air Maryland03.2024
Human Ressources Management -
HAITI TRAINING CENTER
PORT AU PRINCE HAITI 05.2017
Hospitality
QUICK LEARN
PETION VILLE HAITI05.2015
High School / GED -
Centre D Etudes Classiques De Petion Ville
Petion Ville Haiti06.2007
Skills
- Customer Care
- Customer Service
- Guest Service
- Communication
- Leadership Abilities
- Computer Skills
- POS
- Management
- Safety Training (CPI)
- Phlebotomy
- Vital signs monitoring
- Infection control standards
- Certified in CPR/AED
- Client documentation
- Tube feeding
- Companionship and emotional support
Languages
French
Native or Bilingual
English
Professional Working
Haitian Creole
Native or Bilingual
Certification
- Formation Patient Care Technician, Upper Chesapeake Medical Center Bel Air Maryland - 02/01/24
- Basic Life Support CPR & AED, American Heart Association Upper Chesapeake Medical Center Bel Air Maryland 02/19/24
- CPI Training Program to Prevent, and Respond to Crises in the Workplace, Upper Chesapeake Medical Center Bel Air Maryland 02/16/24
Timeline
Patient Care Technician/Certified Nursing Assistant
University of Maryland Medical System
02.2024 - 09.2024
Housekeeping Manager
Hotel Royal Oasis
07.2017 - 06.2023
Food And Beverage Manager
KoKoye Restaurant
01.2016 - 04.2017
Food And Beverage Supervisor
KOKOYE
08.2014 - 12.2015
Administration Assistant/Sales Representative
Digital Satellites System S.A/NUTV
08.2012 - 11.2012
Call Center Agent
Digital Satellites System S.A / NUTV
03.2012 - 07.2012
Patient Recorder
Association Solidarite National
07.2007 - 11.2011
- Formation Patient Care Technician, Upper Chesapeake Medical Center Bel Air Maryland - 02/01/24
- Basic Life Support CPR & AED, American Heart Association Upper Chesapeake Medical Center Bel Air Maryland 02/19/24
- CPI Training Program to Prevent, and Respond to Crises in the Workplace, Upper Chesapeake Medical Center Bel Air Maryland 02/16/24
Some College (No Degree) - English Language
Baltimore Community College
Certified Nurse Assistant - Healthcare
University Of Maryland / Upper Chesapeake
Human Ressources Management -
HAITI TRAINING CENTER
Hospitality
QUICK LEARN
High School / GED -
Centre D Etudes Classiques De Petion Ville
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