Anndeep Kaur Chahal
Yarmouth,NS
Summary
Experienced sales supervisor skilled at managing daily sales floor operations to provide every customer with positive experiences. Focused on strengthening company brand and maximizing customer loyalty. Effectively partner with team members, customers and senior leadership to resolve complex situations and maintain long-term satisfaction.
Overview
4
4
years of professional experience
Work History
Sales Supervisor
Your Winners World
Yarmouth, NS
09.2023 - Current
- Managed inventory levels effectively, ensuring optimal product availability while minimizing overstock issues.
- Trained new associates on cash register operations, conducting customer transactions, and balancing drawer.
- Resolved escalated customer issues swiftly, maintaining strong relationships with loyal customers while preserving company reputation.
- Created a positive work environment by fostering open communication and recognizing employee achievements regularly.
- Increased sales by offering advice on purchases and promoting additional products.
- Analyzed sales data to identify trends and areas for growth, implementing targeted initiatives to capitalize on these opportunities.
Sales Supervisor
Shell select
12.2021 - 08.2023
- Supported sales team by monitoring daily operations and providing information and procedural guidance to staff.
- Supported team members by assisting in upselling products and services and closing sales with customers.
- Collaborated with management and executives and made strategy recommendations based on insights into sales operations.
- Mentored employees in management of complicated sales, complex issues and difficult customers.
- Supported business performance targets to drive improvements in sales and customer satisfaction levels.
- Processed cash, credit and check transactions with POS system and cash register.
Customer Service Representative
Petro Canada Neighbour
10.2020 - 11.2021
- Delivered prompt service to prioritize customer needs.
- Maintained up-to-date knowledge of product and service changes.
- Offered assistance to customers unfamiliar with fueling vehicles, demonstrating appropriate measures for pumping gas.
- Collected gas and amenity payments based on customer orders.
- Maintained inventory of all saleable items.
- Built trustful relationships with customers to encourage return visits.
- Took customer bets, paid out winnings and collected losing bets.
- Stocked merchandise on display shelves and racks to provide good selection for customers.
- Replenished sales floor merchandise and organized shelves, racks and bins for optimal appearance.
- Assist customers renting uhaul trucks.
Store Front Cashier
Tim Hortons
06.2020 - 04.2021
- Supported front end procedures to keep items well-stocked to prevent shrinkage.
- Counted tills for beginning of shift with start money and balanced and reconciled register at end of shift.
- Called for back up cashiers during peak times to minimize wait time for customers.
- Created wide variety of hot and cold drinks in average shifts with consistently positive customer satisfaction scores.
- Listened carefully to customer requests and created personalized, delicious beverages, which improved sales.
Kitchen Staff Member
Big Smoke
12.2019 - 04.2020
- Made food according to standard recipes with requested changes for customer satisfaction.
- Sanitized dining ware and kitchen equipment according to health code standards.
- Cleaned walk-in refrigerators and freezers and operated powered floor and steam equipment for deep cleaning.
- Restocked supplies and prepared additional ingredients during downtime for expected busy periods.
- Followed sanitary food handling procedures, focused on correct use of covers and labels and discarded ingredients by expiration date.
Education
Advanced Diploma - Hospitality in Hotel And Restaurant Operations
Niagara College
Welland, ON04.2021
Senior Secondary (12th Class) -
SD Public Senior Secondary School
Adampur, India 03.2017
Skills
- Environmental Awareness
- Adaptability
- Coordination
- Supervision
- Team management
- Complaint resolution
- Creative problem solving
- Good listening skills
- Cleaning
- Punctual
- Food Safety
- Verbal and Written Communication
- Taking Orders
- Stocking and dusting
- Staff Training
- Scheduling
- Reviewing Employees
- Training Staff
Languages
English, Punjabi , Hindi
Elementary
Additional Information
Genuine References will be provided from past work experiences.
Timeline
Sales Supervisor
Your Winners World
09.2023 - Current
Sales Supervisor
Shell select
12.2021 - 08.2023
Customer Service Representative
Petro Canada Neighbour
10.2020 - 11.2021
Store Front Cashier
Tim Hortons
06.2020 - 04.2021
Kitchen Staff Member
Big Smoke
12.2019 - 04.2020
Advanced Diploma - Hospitality in Hotel And Restaurant Operations
Niagara College
Senior Secondary (12th Class) -
SD Public Senior Secondary School