ANNASTECIA SIALTSIS
Pickering,Ontario
Summary
An ambitious individual seeking a leader-oriented role to apply relevant skills while acquiring new knowledge in order to assist employers and team members reach ultimate success.
Overview
8
8
years of professional experience
1
1
Certification
Work History
Clinical Administrator
Speech Specialists
Scarborough, Ontario
09.2023 - Current
- Scheduled appointments for clients and clinicians.
- Answered client inquiries through phone calls and emails to improve client satisfaction.
- Monitored client records to ensure accuracy and compliance with standards of care.
- Maintained daily logs of client information and data.
- Reviewed insurance claims for accuracy before submission to third-party payers.
- Organized meetings among clinicians to discuss current cases or new treatment options.
- Processed payments for purchases using cash, credit cards or other payment methods.
- Printed/scanned documents upon request from clinicians and clients.
- Resolved billing and scheduling conflicts.
Supervisor of Service
Farm Boy
Pickering, ON
02.2022 - 09.2023
- Supervised employees and delegated duties and responsibilities to each member.
- Counted and recorded money in safe to ensure control and safekeeping of business cash assets.
- Distributed money loans to cashiers and supervisors.
- Resolved customer complaints.
- Coached new employees on how to handle customer conflict.
- Collected payments
- Accepted customer returns.
- Counted money in cash drawer.
- Provided customer service and answered to any customer inquiries over the phone.
- Addressed areas that needed improvement and observed team's performance.
- Mentored new employees on procedures and policies to maximize team performance.
Sub Artist and Cashier
Sub, Mr
Waterloo, ON
01.2019 - 03.2020
- Welcomed Customers into store upon their arrival with a positive attitude.
- Made sandwiches to customer preference and gave suggestions.
- Operated cash register
- Made change for cash payments and processed credit cards and debit cards.
- Performed prep work such as washing, peeling and cutting vegetables and weighing and cutting meat into portions suitable for sub size.
Brand Ambassador- PlayStation VR Representative
Splash
Waterloo, ON
11.2019 - 10.2019
- Assisted customers with putting on headset and showed them how to use controls.
- Set up the PlayStation Virtual Reality System Demos for customers to try.
- Promoted the PlayStation VR by educating customers about how it works, prices and games that are available to play on the system.
- Created positive and rewarding client experiences through warm and friendly customer interactions.
Customer Service Representative
Ziba's Spa
Uxbridge, Ontario
03.2016 - 09.2018
- Greeted clients at door and brought them to designated treatment rooms.
- Booked clients for follow up spa visitation.
- Prepared each room for clients before their arrival by changing towels and sheets.
- Assisted customers with any questions or concerns.
- Ensured work place was clean and disinfected.
Hostess
Morty's Pub
Waterloo, ON
01.2017 - 05.2017
- Greeted incoming guests to escort to assigned dining area and present menus.
- Answered phone inquiries to schedule and confirm reservations.
- Responded appropriately to customer complaints, bringing major issues to attention of manager on duty.
- Built positive relationships with other front-of-house and kitchen staff.
Education
Bachelor of Arts - Psychology
Wilfrid Laurier University
Skills
- Motivated team player
- Supervisory Role Experience
- Proficient in Word, PowerPoint and Excel
- Punctual and reliable
- Excellent communicator
- Quick learner
- Strong time management skills
- Personable and approachable
- Efficient leadership and self-management skills
- Conflict Resolution
Certification
- CPR Level-C Training
- Smart Serve Certificate
- Early Literacy Professional Development Certificate
- LittleCounters Numeracy Program Certificate
Timeline
Clinical Administrator
Speech Specialists
09.2023 - Current
Supervisor of Service
Farm Boy
02.2022 - 09.2023
Brand Ambassador- PlayStation VR Representative
Splash
11.2019 - 10.2019
Sub Artist and Cashier
Sub, Mr
01.2019 - 03.2020
Hostess
Morty's Pub
01.2017 - 05.2017
Customer Service Representative
Ziba's Spa
03.2016 - 09.2018
Bachelor of Arts - Psychology
Wilfrid Laurier University
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