Summary
Overview
Work History
Education
Skills
Languages
Timeline
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Annastasia Larson

Calgary,AB

Summary

Highly organized Front Desk Receptionist with exemplary multitasking, time management and customer service skills. Responsible professional willing to go extra mile to assist others with solving problems.

Overview

10
10
years of professional experience

Work History

Front Desk Receptionist

CR Techniques/ Chinook Auto Upholstry
06.2021 - 10.2023
  • Operated multi-line telephone system to answer and direct high volume of calls.
  • Handled incoming and outgoing package deliveries, working with vendors to complete special requests and track missing packages.
  • Quoted jobs as they came in.
  • Prepared informative materials about local attractions or amenities upon request from guests ensuring memorable stays at the establishment.
  • Scheduled office meetings and client appointments for staff teams.
  • Supported administrative tasks such as filing, data entry, and document preparation for more efficient office workflow.
  • Expedited check-in and check-out procedures for guests, ensuring seamless experiences during their visits.
  • Maintained files and records by implementing effective filing systems that boosted efficiency and organization.

Receptionist

Outlash Beaty Boutique
02.2019 - 03.2020
  • Scheduled, coordinated and confirmed appointments and meetings.
  • Handled incoming and outgoing package deliveries, working with vendors to complete special requests and track missing packages.
  • Maintained files and records by implementing effective filing systems that boosted efficiency and organization.
  • Completed all tasks in compliance with company policies and procedures.
  • Maintained organized and clean front office area to create professional and welcoming environment for visitors and employees.

Hostess

Mill Street Brewpub
10.2016 - 04.2019
  • Took reservations and to-go orders by phone, answered customer questions, and informed of accurate wait times.
  • Assisted servers with food delivery during peak hours to ensure timely service for all guests.
  • Leveraged POS system to manage sales transactions, process credit cards and print receipts.
  • Managed reservations efficiently to accommodate walk-in guests and reduce wait times.
  • Trained new hostesses on customer service best practices and restaurant policies to maintain high standards of service.

Hostess/Events Assistant

Charcut/Charbar
03.2014 - 09.2016
  • Demonstrated strong multitasking skills, balancing responsibilities such as answering phone calls, greeting guests, and updating reservation logs simultaneously.
  • Implemented improvements in reservation system management resulting in fewer scheduling conflicts or overbookings during high-volume periods.
  • Trained new hostesses on customer service best practices and restaurant policies to maintain high standards of service.
  • Supported restaurant marketing efforts by promoting upcoming events or specials to guests as appropriate.

Education

Yoga Instructor - Yoga Instruction

YogaRenew
Calgary, AB
01.2022

High School Diploma -

Lord Beaverbrook High School
Calgary, AB
06.2012

Skills

  • Filing
  • Verbal and written communication
  • Hospitality services
  • Problem-solving skills
  • Bookkeeping
  • Telephone Etiquette
  • Billing and Invoicing
  • File Organization

Languages

English
Native or Bilingual

Timeline

Front Desk Receptionist

CR Techniques/ Chinook Auto Upholstry
06.2021 - 10.2023

Receptionist

Outlash Beaty Boutique
02.2019 - 03.2020

Hostess

Mill Street Brewpub
10.2016 - 04.2019

Hostess/Events Assistant

Charcut/Charbar
03.2014 - 09.2016

Yoga Instructor - Yoga Instruction

YogaRenew

High School Diploma -

Lord Beaverbrook High School

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Annastasia Larson