Summary
Overview
Work History
Education
Skills
Timeline
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Annas Isa

Winnipeg,MB

Summary

Highly motivated and detail-oriented professional with a background in computer science and a proven track record in software quality assurance and customer success. Skilled in gathering and analyzing requirements, improving processes, and facilitating communication between technical and non-technical stakeholders. Adept at using various tools and technologies to support business objectives.

Overview

3
3
years of professional experience

Work History

Customer Success Manager

RocketRez
05.2022 - 11.2023
  • Onboarded new customers and provided ongoing support as needed.
  • Conducted proactive customer check-ins, addressing 10 - 15 daily customer questions and concerns.
  • Utilized tools like Freshdesk and Jira to manage escalation processes for customer issues.
  • Developed support materials and conducted customer training when necessary.

Software QA Tester

RocketRez
09.2022 - 12.2022
  • Conducted rigorous testing to identify weaknesses in platform and operations, recommending solutions and improvements.
  • Represented customer needs to ensure product simplicity, intuitiveness, and functionality during feature releases.
  • Created and executed test plans and cases from user stories, workflows, and specifications, participating in regular regression test runs.

Software Engineer/Information Technology Instructor

Leadway Mission
08.2021 - Current
  • Developed mentorship application with microservices architecture, enhancing scalability with cloud services like MongoDB.
  • Collaborated on wireframe UI/UX designs using Balsamiq Wireframes.
  • Instructed programming classes and introduced front-end and back-end development to groups of 20-30 students.
  • Guided students through hands-on training with programming tools and technologies.

Education

Bachelor of Science - Faculty Of Science

University of Manitoba
Winnipeg, MB
10.2021

Skills

  • Requirements Gathering
  • Process Improvement
  • Data Analysis
  • Documentation
  • Customer Support
  • Quality Assurance
  • Project Management
  • Communication
  • Market Research
  • Agile/Scrum
  • Java, Python, JavaScript
  • SQL, PHP, Git, Jira
  • MySQL, MongoDB
  • Android Studio, jQuery
  • Expressjs, Nodejs, React
  • Bootstrap, Phaserio

Timeline

Software QA Tester

RocketRez
09.2022 - 12.2022

Customer Success Manager

RocketRez
05.2022 - 11.2023

Software Engineer/Information Technology Instructor

Leadway Mission
08.2021 - Current

Bachelor of Science - Faculty Of Science

University of Manitoba

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Annas Isa