Anna Rosa Percoco
Montreal,Quebec
Summary
I am recent graduate with excellent research and problem-solving skills. My vast customer service experience has always been delivered with active and empathetic listening. I am looking to work in a field where I can create change and help inspire change in others. I am eager to learn about intervention and apply my communication and sociological background to an intervention role.
Overview
5
5
years of professional experience
Work History
Policy Analyst
Royal Canadian Mountain Police
Montreal, QC
05.2023 - Current
- Researched and analyzed current policies to update them date and evaluate their impact.
- Conducted in-depth interviews with stakeholders to gain valuable insights into the policies challenges and opportunities.
- Organized and facilitated meetings with subject matter experts to discuss proposed changes to policies.
Communications and Community Liason Officer
Carrefour de ressources en Interculturel
Montreal, QC
04.2021 - 08.2021
- Audited and optimized the organizations’ social media platforms and content creation (Facebook, Linkedin, Instagram)
- Participated in the COVID-19 Prevention Brigade reaching the Ville-Marie population through kiosks and door-to-door campaigning
- Coordinated and animated French conversational groups.
Call Center Volunteer
Face à face
Montreal , QC
05.2021 - 08.2021
- Provided active listening in person and over the telephone to individuals struggling with loneliness, isolation and other personal or social issues.
- Offered individuals with information and referrals on issues pertaining to housing, shelters, food banks, etc.
- Provided crisis intervention services when needed.
Call Center Agent
Immigration, Refugees and Citizenship Canada
Montreal, QC
06.2019 - 04.2021
- Assisted customers with inquiries, requests, issues and complaints via telephone, email and chat.
- Resolved customer service inquiries promptly and efficiently.
- Adjusted communication style based on individual customer needs.
- Updated customer accounts, addresses and contact information within call management databases.
Education
Technique En Musique Et Chanson -
Cégep De Saint-Laurent
Saint-Laurent, QC01-2024
Bachelor of Arts - Sociology
McGill University
Montreal, QC04-2023
UEC Formation Provinciale - Violence Conjugale:Connaître, Détecter, Intervenir
INSPQ
Skills
- Conducting Assessments
- Policy Evaluation
- Research Oversight
- One-On-One Support
- Client Confidentiality
Languages
English
Native/ Bilingual
French
Native/ Bilingual
Spanish
Native/ Bilingual
Italian
Limited
Timeline
Policy Analyst
Royal Canadian Mountain Police
05.2023 - Current
Call Center Volunteer
Face à face
05.2021 - 08.2021
Communications and Community Liason Officer
Carrefour de ressources en Interculturel
04.2021 - 08.2021
Call Center Agent
Immigration, Refugees and Citizenship Canada
06.2019 - 04.2021
Technique En Musique Et Chanson -
Cégep De Saint-Laurent
Bachelor of Arts - Sociology
McGill University
UEC Formation Provinciale - Violence Conjugale:Connaître, Détecter, Intervenir
INSPQ
Similar Profiles
Bruce ColesBruce Coles
Police Officer at Royal Canadian Mounted PolicePolice Officer at Royal Canadian Mounted Police
Jessica WilsonJessica Wilson
9-1-1 Police Dispatcher at Royal Canadian Mounted Police9-1-1 Police Dispatcher at Royal Canadian Mounted Police
MASSIMO ORION FERREIRAMASSIMO ORION FERREIRA
Support Analyst IT-01 at Royal Canadian Mounted PoliceSupport Analyst IT-01 at Royal Canadian Mounted Police