Summary
Overview
Work History
Education
Skills
Languages
Timeline
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Anna Polchyna

Toronto,ON

Summary

Organized and dedicated Administrative Assistant with proven track record of providing exceptional customer service in fast-paced environments. Offering keen attention to detail and strong decision-making skills to manage multiple, concurrent tasks. Self-motivated work ethic to perform effectively in independent or team environments.

Overview

11
11
years of professional experience

Work History

Barista

Cataldi Fresh Market
05.2022 - Current
  • Created wide variety of hot and cold drinks in average shifts with consistently positive customer satisfaction scores.
  • Restocked display cases with attractive arrangements to promote specialty food items like bagels and muffins.
  • Managed time effectively to balance both front-of-house tasks and back-of-house responsibilities during busy periods.
  • Minimized spoilage with proper use of first-in-first-out stock procedures.

Individual Entrepreneur

Residential Complex " Alpine"
11.2016 - Current
  • Launched multiple successful products through comprehensive research, development, testing, and marketing efforts.
  • Reduced financial inconsistencies while assessing and verifying billing invoices and expense reports.
  • Led a team of professionals to achieve ambitious growth targets while maintaining high employee morale and retention rates.
  • Increased business revenue by implementing innovative marketing strategies and expanding product offerings.

Bartender

Curva Nord Bar
09.2020 - 04.2022
  • Regularly cleaned and sanitized bar area, beer lockers, refrigeration and storage areas.
  • Used extensive knowledge of beer, wine and spirits to make informed recommendations to customers.
  • Adhered to state laws regarding alcoholic beverage services and customer regulations.
  • Prepared garnishes by evenly slicing and pitting fruits.

Economist

Kyivska Rus Bank/Card Department
01.2014 - 03.2016
  • Examined macroeconomic and microeconomic data to identify potential opportunities.
  • Reduced fiscal risks by performing rigorous stress-testing scenarios to evaluate potential vulnerabilities in financial systems.
  • Shaped organizational outlooks with insightful sector analysis, identifying trends and potential disruptions within specific industries.
  • Worked effectively to influence key players across private and public sectors.
  • Generated, analyzed and reported data to forecast market trends and explain economic phenomena.
  • Increased efficiency of data interpretation with the development of advanced econometric models and statistical techniques.

Junior Real Estate Agent

Kvartal M Business Center
05.2013 - 01.2014
  • Improved property listings by collaborating with photographers to capture visually appealing images that accurately represented each property''s unique qualities.
  • Maintained connections with clients to encourage repeat business and referrals.
  • Conducted comprehensive market analysis to identify opportunities for investors.
  • Managed contracts, negotiations, and all aspects of sales to finalize purchases and exceed customer expectations.
  • Developed and implemented strategic marketing plans to increase potential for selling properties and generate more leads.
  • Coordinated appointments to show tenants and buyers prospective homes.

Education

Master of Financial Economics - Financial Analysis And Audit

Kyiv National Trade And Economic University
Kyiv, Ukraine
05.2013

Skills

  • Resolving Complaints
  • Team Leadership
  • Process Control
  • Professional Demeanor
  • Negotiation Tactics
  • Problem-Solving
  • Conflict Resolution
  • Customer Retention
  • Exceptional customer service
  • Relationship Building
  • Reliable and Dependable
  • Attention to Detail

Languages

English
Native or Bilingual
Ukrainian
Native or Bilingual
Russian
Native or Bilingual

Timeline

Barista

Cataldi Fresh Market
05.2022 - Current

Bartender

Curva Nord Bar
09.2020 - 04.2022

Individual Entrepreneur

Residential Complex " Alpine"
11.2016 - Current

Economist

Kyivska Rus Bank/Card Department
01.2014 - 03.2016

Junior Real Estate Agent

Kvartal M Business Center
05.2013 - 01.2014

Master of Financial Economics - Financial Analysis And Audit

Kyiv National Trade And Economic University

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Anna Polchyna