ANNA MARY PALAMATTAM
Thunder Bay
Summary
AVAILABLE FULL TIME
Dynamic Front Desk Agent with a proven track record at Holiday Inn Express Bengaluru, excelling in customer service and problem-solving. Enhanced guest experiences through effective communication and timely room coordination. Skilled in cash handling and time management, consistently ensuring smooth operations and guest satisfaction during high-demand periods.
Overview
3
3
years of professional experience
Work History
Front Desk Agent
Holiday Inn Express Bengaluru
01.2022 - 02.2025
- Managed guest check-ins and check-outs efficiently, ensuring smooth operations at front desk.
- Provided exceptional customer service, addressing guest inquiries and resolving issues promptly.
- Coordinated room assignments and maintained accurate reservation records in property management system.
- Assisted guests with local information, enhancing their overall experience during stay.
- Collaborated with housekeeping to ensure timely room readiness for incoming guests.
- Processed payments accurately while adhering to hotel policies and procedures for financial transactions.
Education
Master of Arts - English Language And Literature
Jyoti Nivas College Bengaluru
Bengaluru07-2020
Bachelor of Arts - English Language And Literature
Prajyothi Nikethan, College
Kerala03-2018
Skills
- Customer service
- Guest services
- Problem-solving skills
- Cash handling
- Time management
Languages
English
Full Professional
Timeline
Front Desk Agent
Holiday Inn Express Bengaluru
01.2022 - 02.2025
Master of Arts - English Language And Literature
Jyoti Nivas College Bengaluru
Bachelor of Arts - English Language And Literature
Prajyothi Nikethan, College