Anna Marie Panganiban
Summary
Compassionate and detail-oriented professional with hands-on experience in patient care coordination, medical administrative support, and front-line service in both healthcare and customer-focused environments. Seeking a Medical Clerical Assistant position to contribute excellent organizational, communication, and patient service skills in supporting clinical teams and enhancing patient care delivery.
Overview
6
6
years of professional experience
Work History
Veterinary Assistant
Lakeshore Animal Health Partners
02.2023 - Current
- Coordinate schedules for multiple DVMs and specialists, manage patient bookings, and organize medical procedures.
- Liaise with referring clinics, insurance providers, and medical personnel to streamline patient care and information exchange.
- Respond to patient inquiries by phone and email, ensuring prompt, compassionate, and informative service.
- Review and manage patient medical records and appointment documentation with accuracy and confidentiality.
- Perform end-of-day reconciliation, manage cash and electronic payments, and address billing inquiries in collaboration with accounts receivable.
- Conduct inventory management and order medical supplies, ensuring uninterrupted clinical operations.
- Positioned animals for diagnostic imaging such as x-rays and scans.
- Assisted in the administration of medications, vaccinations, and treatments as prescribed by the veterinarian.
- Enhanced patient care by assisting veterinarians with examinations, surgeries, and diagnostic procedures.
- Cleaned and disinfected exam areas, surgical equipment, and kennels to prevent diseases and control odors.
Bartender
INK Entertainment
03.2020 - Current
- Provided high-quality, customer-focused service in fast-paced settings, managing large volumes of guest interactions and event coordination.
- Handled reservations, processed transactions, and ensured service excellence while maintaining attention to detail.
Flight Attendant
WestJet Airlines
12.2018 - 01.2023
- Ensured passenger safety and well-being onboard while delivering personalized, compassionate service — including for guests with special needs and medical concerns.
- Managed inflight records, documented special passenger requirements, and collaborated with the flight deck and crew to address incidents and emergencies.
- Practiced efficient crisis management, clear communication, and guest-focused problem-solving in high-pressure scenarios.
Clerical Associate
HR Associates
02.2021 - 07.2021
- Greeted and directed patients and visitors to appropriate departments, providing clear information and compassionate frontline support.
- Verified patient information and vaccination eligibility in accordance with hospital protocols.
- Scheduled and confirmed patient appointments using hospital systems.
- Coordinated effectively with medical staff to support smooth patient flow and clinical scheduling.
- Maintained professionalism and discretion while handling confidential patient records.
Human Resources Technician
Groupe Touchette
09.2020 - 03.2021
- Managed recruitment, onboarding, benefits administration, and personnel records for nationwide distribution centers.
- Processed confidential employee documents and liaised with management and external agencies to support operational needs.
Education
Practical Nursing
Seneca College of Applied Arts And Technology
North York, None01-2027
Bachelor of Science - Criminology
York University
Toronto, ON09-2021
Skills
- Patient care coordination and front-desk operations
- Medical records management and appointment scheduling
- Strong verbal and written communication skills
- Knowledge of medical office procedures and patient confidentiality protocols
- Conflict resolution and crisis management
- Multitasking in high-pressure environments
- Cash handling, payment processing, and reconciliation
Languages
English
Full Professional
Tagalog
Native or Bilingual
Timeline
Veterinary Assistant
Lakeshore Animal Health Partners
02.2023 - Current
Clerical Associate
HR Associates
02.2021 - 07.2021
Human Resources Technician
Groupe Touchette
09.2020 - 03.2021
Bartender
INK Entertainment
03.2020 - Current
Flight Attendant
WestJet Airlines
12.2018 - 01.2023
Practical Nursing
Seneca College of Applied Arts And Technology
Bachelor of Science - Criminology
York University
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