Anna Marie Barnedo
Edmonton,AB
Overview
10
10
years of professional experience
Work History
Client Service Coordinator
Bayshore Home Health
Edmonton, Alberta
11.2023 - Current
- Utilized advanced software tools like Excel, Outlook, and scheduling-specific platforms to effectively manage comprehensive appointment calendars.
- Coordinated daily schedules for 30+ staff members, ensuring optimal coverage and productivity.
- Worked with manager and supervisor to plan and coordinate production schedules.
Service Crew Member
Jollibee
Edmonton, AB
10.2023 - 02.2024
- Kept all prep areas clean by sweeping, mopping and washing down counters.
- Assisted team members with tasks, increasing overall efficiency and achieving improved customer satisfaction.
- Kept customers and crew areas organized.
- Operated cash registers and POS systems.
- Prepared and bagged food for customers.
Cashier
Shell Gas Station
Edmonton
08.2023 - 10.2023
- Greeted customers entering store and responded promptly to customer needs.
- Built relationships with customers to encourage repeat business.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Restocked and organized merchandise in front lanes.
Virtual Assistant
Offer Now Idaho
01.2022 - 07.2023
- Real Estate
- Managed CRM input, exports, and clean up
- Cold calling - helps investors to find new clients by making phone calls and advertising their services
- SMS - send messages through real estate SMS marketing platform, which helps them read, respond to, and manage hundreds to thousands of client texts
Executive Office Intake
Wells Fargo Inc
07.2020 - 01.2022
- Independently logs, researches, routes, or responds to escalated or urgent requests regarding Life Events or complaints that are high visibility, high risk, and/or regulatory in nature
- Identifying trends and providing feedback/reporting to appropriate party
- Establishing case files or redirecting requests to applicable business group
Collection Customer Service Representative
Macy's Collection
Manila, Philippines
03.2015 - 07.2018
- Reviewed collection reports to determine the status of collections and amounts of outstanding balances.
- Used skip tracing resources to locate debtors and updated information in the company system.
- Negotiated to collect balance in full.
- Used probing techniques to determine debtors' reasons for delinquency.
Education
Associate in Tourism Management -
Batangas State University
Philippines 07.2014
Skills
- Microsoft Excel
- Customer Relations and Communications
- Email Management
- Administrative and Office Support
- Call Center Operations
- Staff Coordination
- Schedule Management
- Telephone Etiquette
Timeline
Client Service Coordinator
Bayshore Home Health
11.2023 - Current
Service Crew Member
Jollibee
10.2023 - 02.2024
Cashier
Shell Gas Station
08.2023 - 10.2023
Virtual Assistant
Offer Now Idaho
01.2022 - 07.2023
Executive Office Intake
Wells Fargo Inc
07.2020 - 01.2022
Collection Customer Service Representative
Macy's Collection
03.2015 - 07.2018
Associate in Tourism Management -
Batangas State University
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