Anna Maria Petropoulos
Merrickville,ON
Overview
12
12
years of professional experience
1
1
Certification
Work History
Registered Early Childhood Educator
North Grenville Learning Centre
Kemptville, Canada
01.2024 - Current
- Facilitated engaging and interactive learning activities across diverse classrooms, enhancing individual child engagement and learning.
- Implemented an emergent curriculum tailored to children's needs and interests, promoting personalized learning experiences.
- Built positive relationships with children and their families, contributing to satisfaction levels and overall program success.
- Maintained a safe and clean environment by adhering to health and safety protocols, performing routine cleaning tasks, and ensuring compliance with regulations...
Shift Supervisor
Starbucks
01.2021 - Current
- Provided authentic customer service to strive for brand values and mission.
- Adressed orders and inquiries, developing strong communication skills applicable in a clerical role.
- Operated espresso machines, coffee brewers, grinders, and other equipment to prepare high-quality beverages.
- Assisted customers who are using Starbucks' mobile app to place orders for pickup or delivery.
- Maintained cleanliness and organization of the coffee bar, adhering to health and safety standards, reflecting attention to detail crucial for maintaining a safe workspace.
Enhanced Support Worker
North Grenville Learning Centre
Kemptville, Canada
01.2023 - 01.2024
- Provided individualized care and support to children with learning exceptionalities, enhancing their developmental growth through tailored activities.
- Adapted learning and play activities to meet the unique needs and interests of each child, ensuring an inclusive environment.
- Fostered positive relationships with families, effectively communicating progress and concerns, enhancing overall program satisfaction.
- Monitored children's safety and well-being, adhering to established health and safety protocols.
Sales Associate
Bell
01.2017 - 01.2020
- Delivered authentic customer service by assessing clients' needs and providing detailed product information, showcasing client service experience that is essential for administrative roles.
- Assisted customers with account setup and troubleshooting, honing problem-solving skills applicable to addressing inquiries and resolving issues in an office setting.
- Conducted product demonstrations and provided training, enhancing skills in preparing materials and delivering information clearly, similar to preparing written correspondence.
Lead Sales Associate
Sally Beauty Supply
09.2018 - 01.2019
- Supported customers find the right beauty products and gave product advice.
- Trained and supported new team members.
- Handled daily tasks like opening/closing the store and managing the cash register.
- Restocked shelves and organized product displays.
- Set up sales promotions and followed visual display plans.
- Solved customer problems and kept a positive shopping environment.
- Worked with the manager to reach sales goals.
Restaurant Lead Server
Mobilize Jobs
01.2016 - 01.2019
- Supervised and trained staff to ensure high standards of service, developing leadership skills valuable for managing team dynamics and organizing tasks.
- Managed operations to enhance guest experience, paralleling the need for effective organizational skills in administrative support roles.
- Provided exceptional customer service by resolving inquiries and issues, fostering a supportive environment akin to addressing client needs in an office.
Barista
Tim Hortons
12.2012 - 01.2017
- Provided customer service in a fast-paced environment, demonstrating the ability to manage high-pressure situations while maintaining a positive atmosphere.
- Resolved customer complaints effectively, developing de-escalation and problem-solving skills applicable in handling client inquiries and concerns.
Education
College diploma - Early Childhood Education
Seneca College
Toronto, ON01.2024
High School Diploma -
Newmarket Highschool
Newmarket, ONSkills
- Strong Communication Skills
- Customer Service
- Problem Solving
- Attention to Detail
- Time Management
- Adaptability
- Team Collaboration
- Conflict Resolution
- Ability to Work Under Pressure
Certification
- Serving It Right
- Registered Early Childhood Educator
- Food Safety Certification
- CPR-C First Aid Certification
- Smart Serve
- Yoga Teacher
References
References available upon request.
Timeline
Registered Early Childhood Educator
North Grenville Learning Centre
01.2024 - Current
Enhanced Support Worker
North Grenville Learning Centre
01.2023 - 01.2024
Shift Supervisor
Starbucks
01.2021 - Current
Lead Sales Associate
Sally Beauty Supply
09.2018 - 01.2019
Sales Associate
Bell
01.2017 - 01.2020
Restaurant Lead Server
Mobilize Jobs
01.2016 - 01.2019
Barista
Tim Hortons
12.2012 - 01.2017
College diploma - Early Childhood Education
Seneca College
High School Diploma -
Newmarket Highschool