Anna Margarita Calixto
Red Deer,AB
Summary
Dedicated professional with demonstrated strengths in customer service, administrative tasks and as a team player. Experienced working in challenging environments. Excellent verbal and written communicator with strong background cultivating positive relationships and exceeding goals.
Overview
16
16
years of professional experience
Work History
Customer Service Representative 1- Casual
City of Red Deer(G.H. Dawe Community Centre)
04.2024 - Current
- Provided administrative support to the department such as data entry and word processing.
- Assisted with crowd control during events & promotions.
- Demonstrated and offered excellent customer service to the public and internal clients.
- Utilized recreation software for financial procedures such as sales reporting.
- Participated and supported health and safety programs.
Deli Clerk- Permanent Regular Part-time
Central Alberta Co-op Ltd/Timberlands
03.2017 - Current
- Documented and entered multiple special orders for event catering
- Provided excellent customer service to internal and external customers
- Acted as department representative for Health and Safety Committee and contributed to 100% safety compliance in safety audits
Assistant Bookkeeper -Part-time
IDA Pharmacy Administration Office
02.2023 - 06.2024
- Completion of data entry and journalizing using QuickBooks daily
- Accurate Cash management and cash reconciliation tasks
- Managed accounts receivables and payables transactions
Practicum Student-Accounting Department
Central Alberta Co-op Ltd.
11.2021 - 01.2022
- Observed outbound collection calls and emails(Accounts Receivable)
- Used accounting software to enter and post accounts
Practicum Student-Administration office
IDA Pharmacy Office
09.2021 - 11.2021
- Assisted in bookkeeping and administrative tasks like filing and document organization for 20-30 vendors
- Prepared bank deposits by verifying and balancing receipts
Restaurant Manager- Fulltime
Subway Restaurant
03.2011 - 03.2017
- Effectively coordinated daily restaurant management operations, resulting in greater productivity
- Reduced food costs by 1-2% by implementing proper stock ordering and inventory
- Achieved labor hours target by proper workforce scheduling
Food Counter Attendant – Full-time
Tim Hortons
05.2009 - 03.2011
- Excellent customer service delivery which resulted in an increase in sales
- Performed accurately Cash handling and cash management daily resulted to tolerable variance
Education
Diploma - Accounting and Payroll, Administration
ALBERTA BUSINESS AND HEALTH INSTITUTE
Red Deer, AB10.2021
Diploma - Food Technology
XAVIER UNIVERSITY
Philippines03.1996
Skills
- Communication Skills
- Microsoft Office 365
- Data Entry
- Customer service excellence
- Problem-solving aptitude
- Cash Handling
- Team Player
- Current First Aid Certified
Certificates & Trainings
- First Aid & CPR/AED Level C Course, Canadian Red Cross, Red Deer, AB, Canada, 05/17/24
- Certificate – Federal Income Tax Level, H&R BLOCK ACADEMY, Red Deer, AB, Canada
- Certificate - Canadian Income Tax Course, Liberty Tax, Red Deer, AB, Canada, 09/15/24
Languages
English
Full Professional
Tagalog
Native or Bilingual
Timeline
Customer Service Representative 1- Casual
City of Red Deer(G.H. Dawe Community Centre)
04.2024 - Current
Assistant Bookkeeper -Part-time
IDA Pharmacy Administration Office
02.2023 - 06.2024
Practicum Student-Accounting Department
Central Alberta Co-op Ltd.
11.2021 - 01.2022
Practicum Student-Administration office
IDA Pharmacy Office
09.2021 - 11.2021
Deli Clerk- Permanent Regular Part-time
Central Alberta Co-op Ltd/Timberlands
03.2017 - Current
Restaurant Manager- Fulltime
Subway Restaurant
03.2011 - 03.2017
Food Counter Attendant – Full-time
Tim Hortons
05.2009 - 03.2011
Diploma - Accounting and Payroll, Administration
ALBERTA BUSINESS AND HEALTH INSTITUTE
Diploma - Food Technology
XAVIER UNIVERSITY
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