Annamae Davidson
Peterborough,ON
Summary
Motivated individual with experience in customer service and sales. Skilled in building customer relationships and understanding customer needs. Strong communication and interpersonal skills for providing superior customer service.
Overview
12
12
years of professional experience
Work History
Inside Sales Representative
Gordon Food Service
11.2023 - Current
- Answered customers' questions regarding products, prices, and availability.
- Increased sales revenue by building strong relationships with clients and providing insightful product recommendations.
- Enhanced customer satisfaction through attentive service, addressing concerns promptly, and offering tailored solutions.
- Maintained up-to-date knowledge of available products to best serve customers and maximize sales potential.
Customer Care Representative
Gordon Food Service
02.2021 - 11.2023
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Managed high call volume with exceptional professionalism and efficiency.
- Responded to customer needs through competent customer service and prompt problem-solving.
- Assisted call-in customers with questions and orders.
Aquatics Supervisor
City Of Kawatha Lakes
09.2012 - 07.2021
- Responded efficiently to emergencies in the aquatics area, following established protocols to ensure the safety of all patrons.
- Enhanced swimmer safety by implementing comprehensive training programs for lifeguards and aquatic staff.
- Reduced accident rates by conducting thorough risk assessments and maintaining a hazard-free pool environment.
- Developed strong relationships with patrons through attentive customer service while addressing concerns or complaints promptly.
Marketing Intern
Yellow Iron Equipment
09.2012 - 06.2013
- Assisted in creating written, video, and image content for marketing channels.
- Participated in brainstorming sessions, contributing fresh ideas that led to innovative marketing initiatives.
- Researched interesting and relevant content to capture interest and improve site traffic.
- Scheduled social media postings to advertise products and generate site traffic.
Education
Bachelors in Business - Human Resource Management
McMaster University
Hamilton, ON06.2026
Media Studies -
Humber College
Toronto, ON06.2015
High School Diploma -
I.E. Weldon Secondary School
Lindsay, ON06.2013
Skills
- Customer Service
- Attention to Detail
- Exceptional customer service
- Cheerful and energetic
- Relationship Development
- Customer Relationship Management
- Email and Phone Etiquette
- Relationship Building
Languages
English
Full Professional
Timeline
Inside Sales Representative
Gordon Food Service
11.2023 - Current
Customer Care Representative
Gordon Food Service
02.2021 - 11.2023
Aquatics Supervisor
City Of Kawatha Lakes
09.2012 - 07.2021
Marketing Intern
Yellow Iron Equipment
09.2012 - 06.2013
Bachelors in Business - Human Resource Management
McMaster University
Media Studies -
Humber College
High School Diploma -
I.E. Weldon Secondary School
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