Anna Mackenzie
Server
Summary
I am an enthusiastic candidate eager to secure a full-time seasonal
position with the ability to contribute to the workplace's success and ensure customer satisfaction through strong interpersonal and communication skills, attention to detail and excellent organisational skills. I am extremely motivated to learn, grow and contribute to a fun and efficient work environment.
Overview
9
9
years of professional experience
3
3
Certifications
Work History
Server
West Coast Wilderness Lodge
Egmont BC
04.2024 - Current
- Coordinated with kitchen staff to ensure timely delivery of orders, resulting in satisfied customers.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
- Cocktail preparation, drink mixing, knowledge of spirits and wines.
- Provided attentive service during high-volume periods without sacrificing attention to detail or guest rapport.
- Experienced with several different POS systems.
- Maintained a clean and orderly dining area for an enjoyable guest experience.
- Increased sales with upselling techniques and thorough knowledge of menu items, specials, and promotions.
- Served 100+ guests at weddings and fine dining events weekly.
- Worked with POS system to place orders, manage bills, handle complimentary items and complete cash out and gratuity management effectively.
Administrative Assistant/Receptionist
Gordon Crane & Hoist Inc
Vancouver, BC
12.2023 - 04.2024
- Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
- Executed record filing system to improve document organisation and management.
- Created and maintained databases to track and record customer data.
- Maintained confidentiality of sensitive information by adhering to strict privacy policies.
- Greet and welcome visitors, clients, and contractors with a friendly and professional demeanor.
- Execute shipping arrangements with couriers.
- Make travel arrangements for technicians (Book hotels, flights, vehicles).
- Assist with various administrative tasks, including data entry, filing, and document management.
- Provide exceptional customer service to all visitors and callers, addressing their inquiries or concerns efficiently and courteously.
Finance Assistant
Forestry and Land Scotland (Government)
Scotland, UK
04.2023 - 10.2023
- Processing of purchase orders on financial system.
- Process invoice batches post authorisation into financial system.
- Assist with the management of finance team mailbox in Outlook, ensuring all mail is dealt with efficiently and effectively.
- Providing assistance to contract managers in financial administration of contracts.
- Support Finance Support manager with any ad hoc tasks.
- Resolve any discrepancies or errors identified by communicating with colleagues and/or clients.
- Checking supplier statements are up to date and we have received all necessary invoices.
- Entered financial data into company accounting system with stringent adherence to data security protocols.
Sales Assistant
Sealbhanach (The Jail)
Scotland, UK
10.2022 - 04.2023
- Responsible for serving and assisting greeting and welcoming several customers per shift.
- Help ensure that the sales floor runs smoothly, and maintenance is kept to a high standard.
- Process payments (card and cash), gift vouchers and refunds accurately and efficiently.
- Keep up to date with product information to be able to accurately assist customer queries.
Waitress (Server/Bartender)
The Shandwick Inn
Scotland, UK
07.2015 - 03.2023
- Duties as above for server/bartender
Education
High School Diploma -
Tain Royal Academy
Scotland, UK06.2016
Skills
5 years hospitality and customer service experience
Ability to multi-task and efficiently handle demands
Strong communication and customer service skills
Able to think quickly and respond effectively to challenging situations
Accurate preparation and processing of bills and payments
Team player willing to help wherever and whenever needed
Strong listening skills
Answering phone calls and dealing with demands efficiently
Familiar with business principles and practices
Superior attention to detail
Solid organisational skills
Additional Information
Tain Royal Academy - Volunteer Youth Basketball Coach:
Coach male and female participants 13 years and younger the fundamentals and basics of the game of basketball while having fun.
Also instructed other sports clubs for ages 17 and under.
Certification
Serving It Right
Interests:
- Spending quality time with family and friends.
- Listening to music.
- Going to the gym.
- Walking.
- Walking my dog.
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Timeline
Server
West Coast Wilderness Lodge
04.2024 - Current
Administrative Assistant/Receptionist
Gordon Crane & Hoist Inc
12.2023 - 04.2024
Serving It Right
10-2023
Finance Assistant
Forestry and Land Scotland (Government)
04.2023 - 10.2023
Sales Assistant
Sealbhanach (The Jail)
10.2022 - 04.2023
SDS SOAR Digital Applications SCQF Level 6
07-2021
Waitress (Server/Bartender)
The Shandwick Inn
07.2015 - 03.2023
Protecting Vulnerable Groups (PVG) Registered
07-2015
High School Diploma -
Tain Royal Academy