Anna Louisa Van Staden
Lethbridge,AB
Summary
Accomplished Hospitality Manager with a proven track record in Revenue. A loyal and hard working individual that is goal orientated. Excelled in optimizing processes across departments and in the midst of this fostering teamwork. Skilled in data-driven decision-making, demonstrating significant achievements in business growth and operational efficiency. Experienced in a wide range of hotel environments from rebranding, new builds and well established hotel brands.
Overview
14
14
years of professional experience
Work History
Revenue Manager
@Sandton Hotel
10.2022 - 10.2024
- Establish strategies to grow the business and client base for the newly established hotel.
- Analyze various systems and channel management to optimize bookings and revenue.
- Bridging gaps between different departments, resources and suppliers to streamline processes.
- Reporting and analysis on a daily, weekly and monthly basis to remain in line or ahead of market performance.
- Duty manager shifts during the evenings and over weekends
Front Office Manager
@Sandton Hotel
03.2022 - 09.2022
- Opening team for a standalone newly established hotel. Key force in implementing structures, staffing, procedures and policies.
- Overseeing and streamlining front office processes from guest relations, concierge, reservations, revenue and housekeeping.
- Building a brand to ensure guest satisfaction and returning stays.
- Duty manager shifts during the evenings and over weekends
Revenue Manager
Tsogo Sun
05.2018 - 03.2022
- Analyzed market trends and competitive data for informed pricing strategies.
- Demonstrated adaptability in dynamic environments by embracing change and adjusting strategies promptly.
- Managing various booking and pricing systems.
- System specialist for our International Hotel affiliation.
- Assisting with the rebranding of a hotel.
Revenue Supervisor
Tsogo Sun
04.2016 - 04.2018
- Daily, weekly and monthly analysis and reporting on pick-up, pace, revenue and forecasting.
- Optimized pricing strategies by conducting comprehensive market analysis and competitor research as one of the national revenue analysts for our hotel group.
- Working alongside sales, marketing and coordinators to convert group inquiries as well as business partnerships.
- Opening team for a new complex hotel. Key part in the implementation of existing and new policies, procedures and systems.
Group Reservations Coordinator
Tsogo Sun
05.2014 - 03.2016
- Coordinating group bookings for one or multiple hotel/s for incentive, business, leisure, sport, government or school purposes.
- Custodian for the Annual Mining Indaba in Cape Town for the 7-9 hotels. (2500+ rooms).
- Specializing in major events associated with the Cape Town International Convention Centre (CTICC)
Banquet and Reservations Coordinator
Tsogo Sun
07.2013 - 04.2014
- Offered appropriate reservation options based on expected attendees (up to 1000) when coordinating events.
- Directed and managed banquet functions ranging from street parties, theatre packages, teambuildings, weddings, conferences and meetings.
- Enhanced guest experience by offering personalized recommendations for on-site amenities, local attractions, and special events based on guests interests and preferences.
Banquet Coordinator
Tsogo Sun
02.2012 - 07.2013
- Directed and managed banquet functions for up to 250-person events within 9 different venues.
- Boosted revenue generation through proactive promotion of venue capabilities during site tours and consultations with prospective clients.
- Established strong relationships with vendors to secure high-quality products at competitive prices.
Bartender
Tsogo Sun
11.2010 - 02.2012
- Served high customer volumes during special events, nights, and weekends.
- Managed cash handling duties responsibly, ensuring accurate accounting at the end of each shift.
- Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers, and taking inventory.
- Efficiently opened or closed the bar according to established procedures, ensuring preparedness for each shift.
Education
B.Consumer Science - Hospitality Management
University of Pretoria
Pretoria, South AfricaSkills
- Analytical decision making
- Process management
- Problem solving
- Budgeting and planning
- Guest and staff centricity
- Microsoft (especially Excel) and hotel system proficiency
Languages
English
Native or Bilingual
Additional Information
References:
1) Ri-Hann Roelofse
Resident Manager
@Sandton Hotel
+27 82 414 6014
2) Muhammad Rawat
Previous Rooms Division Manager
@Sandton Hotel
+27 71 273 4444
Timeline
Revenue Manager
@Sandton Hotel
10.2022 - 10.2024
Front Office Manager
@Sandton Hotel
03.2022 - 09.2022
Revenue Manager
Tsogo Sun
05.2018 - 03.2022
Revenue Supervisor
Tsogo Sun
04.2016 - 04.2018
Group Reservations Coordinator
Tsogo Sun
05.2014 - 03.2016
Banquet and Reservations Coordinator
Tsogo Sun
07.2013 - 04.2014
Banquet Coordinator
Tsogo Sun
02.2012 - 07.2013
Bartender
Tsogo Sun
11.2010 - 02.2012
B.Consumer Science - Hospitality Management
University of Pretoria
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