Anna Lorraine Hazel Manalo

Brand Identity, Graphic, Packaging Designer

• Improved overall visual identity by redesigning the company logo and developing consistent brand guidelines and identity
• Presented innovative concepts and proposals to clients with a clear purpose, obtaining approval for design direction and project scope
• Image retouching & manipulation
• Established effective workflows between client-designer team, improving collaboration and project management capabilities through Notion, Honeybook or Trello
• Expert consultation on colour schemes, typography, and design elements to improve the effectiveness of the client's branding materials
• Presented design concepts to clients, incorporating feedback to create final deliverables that exceeded expectations
• Negotiated contracts with vendors for cost-effective printing solutions while maintaining high-quality output levels

Illustrator

• Character concepts were created for a variety of multimedia or commission projects, aiding in the development of memorable and engaging stories
• Streamlined workflow by implementing efficient digital illustration techniques and software tools
• Delivered high-quality digital artwork under tight deadlines, ensuring project success and client satisfaction.

Extra Skills (Website Design)

• I independently developed and designed Happiness of Anna's website, which resulted in clients for graphic design and illustration projects worldwide
• Maintained clear communication with clients throughout the design process, fostering strong relationships built on trust and transparency
• Maintained consistency in visual branding across multiple platforms, ensuring a cohesive user experience
• Developed strong working relationships with client-designer team, fostering a collaborative environment that consistently delivered high-quality work
• Enhanced user experience by designing visually appealing and responsive web layouts

• Collaborated with clients to create customized designs for various print and digital projects
• Presented creative concepts and proposals to clients with clear rationale, securing approval on design direction and project scope
• Expertly advised the client on colour schemes and design elements to improve the effectiveness of their promotional non-profit organization materials
• Delivered high-quality promotional collateral such as posters, social media graphics, strut cards, and print designs, which contributed to increased customer engagement and employees appreciation
• Managed multiple projects simultaneously under tight deadlines while paying close attention to detail and quality control.

• Fill in as a supervisor on occasion during busy holidays
• Operated the drive-through window and sales register quickly and efficiently, consistently providing friendly guest service and genuine hospitality, thoroughly restocking work stations and display cases each shift
• Built relationships with customers to encourage repeat business.
• Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
• Maintained a clean and organized work environment for increased efficiency and productivity.
• Gather end-of-day shift receipts from Manager for the next day

• Assisted inventory management efforts by tracking purchases, sales, and adjustments in real-time with Quickbooks
• Worked closely with the senior accountant to ensure seamless handoff of tasks during periods of absence or transition
• Input data into the accounting system and ensure that system information is accurate to avoid potential breaches

• Answer phones and direct calls appropriately
• Prepare / distribute incoming and outgoing mail
• Maintain clean and organized work area
• Greets all clients and visitors
• Receive client payments, schedule client appointments, and rearrange appointments as necessary
• Responsible for evening closing procedures, provide back-up for all other office duties.

Front Hostess

• Took information about guests' party size, led to seating and offered menus
• Governed dining area to coordinate, usher, and remove obstacles to drive a positive dining experience
• Completed opening duties punctually, preparing the entrance area for daily operations efficiently
• Managed crowd control during peak hours, maintaining order and safety while minimizing wait times for guests
• Utilized effective communication skills when interacting with diverse clientele, ensuring a welcoming atmosphere for all guests

Bartender

• Organized bar inventory and storage procedures to keep stock within optimal levels and meet expected customer demands.
• Served high customer volumes during special events, nights, and weekends.
• Increased customer satisfaction by providing excellent service and crafting high-quality cocktails.

• Enhanced company reputation by providing exceptional customer service to all callers
• Handled a high volume of inbound calls per shift to offer callers product and service information
• Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences