Summary
Overview
Work History
Education
Skills
Languages
Timeline
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ANNALIZA FRIESEN

ANNALIZA FRIESEN

Leduc,Canada

Summary

To leverage my strong communication and problem-solving skills in a dynamic customer service role at Westjet, providing exceptional support to passengers while ensuring a positive and efficient travel experience.

Overview

19
19
years of professional experience

Work History

Custodian

City of Grande Prairie
01.2018 - 09.2024
  • Maintained cleanliness and organization of a large public recreational centre, ensuring a safe and pleasant environment.
  • Collaborated with other custodial staff to complete larger projects efficiently and effectively.
  • Followed safety protocols and safe use of protective gear to prevent injury to self and others.
  • Participated in ongoing training opportunities to stay up-to-date on best practices in facilities maintenance.

Postal Clerk

Canada Post
11.2019 - 10.2023
  • Received and sorted mail and packages to designated locations.
  • Provide exceptional customer service while managing customer inquiries and requests.
  • Assisted customers with package shipping, ensuring proper labeling and timely delivery.
  • Processed money orders, cashier''s checks, and other financial transactions with precision and attention to detail.

Food and Beverage Server

Quality Hotel and Conference Centre
09.2008 - 09.2012
  • Served food and beverages to guests, ensuring a high-quality dining experience.
  • Greeted guests warmly to foster welcoming environment.
  • Managed customer orders and bills, work efficiently in a fast-paced environment.
  • Provided courteous, friendly service while multitasking in fast-paced environment.
  • Remained focused, calm and professional during peak rush hours.

Housekeeping Supervisor/Room Attendant

Quality Hotel and Conference Centre
01.2006 - 06.2009
  • Supervised housekeeping staff and ensured the timely completion of cleaning tasks.
  • Managed room preparation, guest requests, and inventory of supplies.
  • Conducted regular room inspections to verify compliance with housekeeping standards.
  • Completed schedules, shift reports, and other business documentation.
  • Investigated guest complaints and resolved issues to increase customer satisfaction and establish trust.

Liquor Store Clerk

Quality Hotel and Conference Centre
01.2006 - 01.2007
  • Managed inventory, sales, and customer service in the liquor store.
  • Ensured a well-organized and clean store environment.
  • Handled cash transactions accurately, maintaining balanced registers and reducing discrepancies at end-of-shift reconciliations.
  • Maintained compliance with local and federal regulations governing the sale of alcoholic beverages, verifying customer identification as necessary.
  • Increased customer satisfaction by providing friendly and efficient service during checkout transactions.

Education

Bachelor Of Computer Science -

Saint Louis University
Baguio City, Philippines
03-2003

Skills

  • 10 years customer service experience
  • Outstanding communication skills
  • Excellent computer literacy with background in Computer Science
  • Time management
  • Organizational abilities
  • Ability to work efficiently in a fast-paced environment and work well under pressure
  • Conflict resolution and de-escalation skills
  • Punctual
  • Dependable
  • Flexible
  • Multi-tasking
  • Ability to work closely and cooperatively with fellow employees

Languages

English
Full Professional
Tagalog
Native or Bilingual

Timeline

Postal Clerk

Canada Post
11.2019 - 10.2023

Custodian

City of Grande Prairie
01.2018 - 09.2024

Food and Beverage Server

Quality Hotel and Conference Centre
09.2008 - 09.2012

Housekeeping Supervisor/Room Attendant

Quality Hotel and Conference Centre
01.2006 - 06.2009

Liquor Store Clerk

Quality Hotel and Conference Centre
01.2006 - 01.2007

Bachelor Of Computer Science -

Saint Louis University

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