Annalisa DeJulio

CUSTOMER SERVICE REPRESENTITIVE | 07/2019-Current

Loblaw - Mississauga, ON

• Provides excellent customer service to resolve customer complaints in a calm and timely manner.
• Develops strong relationships with customers by providing personalized assistance and support.
• Supervises and assists cashiers with any problems they come across.
• Working with diverse individuals.

Crisis Responder | June 2023-Current

KidsHelpPhone

• Working as a crisis responder on a crisis hotline providing support and counselling to individuals of all different ages in crisis.
• Building rapport with texters in crisis and professionally assisting with their personal situations.
• Effectively conducting risk assessments and providing assistance in coming up with safety plans for individuals in crisis.
• Provides crisis intervention to individuals reaching out for help.

Card Writer | June 2023

Sending Sunshine

• Sent cards to citizens in care facilities/seniors living in long-term care homes.
• Provided a sense of companionship to individuals.
• Wrote messages to give emotional support anonymously.

Knowledge and Translation Research Assistant Internship | 06/2023 - 08/2023

Teaching and Learning Research In Action (TLR)

• Conducted literature research on Autism Spectrum Disorder (ASD) in post-secondary students.
• Worked along side others to create and format an infograph containing information found.
• Publicly disseminated information from scholarly research results.

Sex Differences of Perceived Stress and Academic Performance Concerning Undergraduate Students | 09/2023-04/2023

University of Guelph-Humber - Thesis 

• Research Skills and Analysis Certificate - gaining investigative and analytical abilities and learning about research methods in Psychology - April 2024

• September 2020- April 2024 | Academic Achievement - Renewable Entrance Scholarship, Cumulative average over 80%