Annalesha Dmello
Toronto,ON
Summary
Smart insurance professional applies strong problem-solving and decision-making skills in job tasks. Self-motivated with good understanding of evaluating risks. Diligent individual with strong work ethic.
Overview
10
10
years of professional experience
Work History
Underwriter
Definity Insurance
2023.08 - Current
- Supported review and acceptance or denial of new or renewal business.
- Reviewed applications for insurance coverage and reports from loss control specialists to determine risks.
- Utilized knowledge of insurance principles, policies and procedures to make decisions on risk assessment.
- Documented underwriting decisions and provided evidence of compliance with applicable regulations.
- Built strong relationships with brokers and clients for constructive communications.
Insurance Broker
BrokerLink
2021.03 - 2023.08
- Recommended type and amount of coverage based on analysis of customers' circumstances using persuasive sales techniques.
- Keep current on underwriting rules and workflow processes.
- Create a trusting environment that fosters the sale of our products and customer retention.
- Test new sales strategies, techniques and processes while providing feedback.
- Actively engage in training and professional development
Telecommunications Sales Representative
S&P Data
2019.10 - 2021.03
- Offered each customer top-notch, personal service to boost sales and customer satisfaction.
- Interacted with problematic accounts, helping to build lasting rapport and boosting revenue opportunities.
- Performed cold-calling and follow-ups with leads to secure new revenue.
- Serviced existing accounts on regular basis to maximize revenue.
Telecommunications Sales Representative
OSL Retail Services (Walmart)
2018.04 - 2019.09
- Monitored sales floor and merchandise displays for presentable condition, taking corrective action such as restocking or reorganizing products.
- Helped customers complete purchases, locate items, and join reward programs.
- Answered questions about store policies and addressed customer concerns.
- Trained and supervised new employees to use selling strategies and apply best practices.
- Worked with sales team to collaboratively reach targets, consistently meeting or exceeding personal quotas.
Research Intern
Thorek Scott & Partners
2018.03 - 2018.05
- Attended meetings and presentations to learn project details.
- Completed research, compiled data, updated spreadsheets, and produced timely reports.
- Gathered, arranged, and corrected research data to create representative graphs and charts highlighting results for presentations.
- Completed research, compiled data, and assisted in timely reporting.
Sales Associate
Winners TJX
2016.10 - 2018.03
- Provided positive first impressions to welcome existing, new, and potential customers.
- Accurately processed POS transactions, returning coin, currency, payment cards, and receipts to customers.
- Answered customer questions about sizing, accessories, and merchandise care.
- Prepared merchandise for sales floor by pricing or tagging.
Employee Engagement Champion
JP Morgan Chase
2015.11 - 2016.08
- Demonstrated a high level of initiative and creativity while tackling difficult tasks.
- Manage internal social media and intranet posts.
- Manage end to end rewards and recognition and weekly and bi-weekly awards in the department, event coordination, inventory, and data management.
- Demonstrated excellent administrative skills and conduct on-boarding of new employees
Fraud Analyst
JPMorgan Chase
2014.07 - 2015.11
- Reviewed reports and individual transactions which appeared suspicious to uncover possible fraudulent activity.
- Analyzed large amounts of data to find patterns of fraud and anomalies.
- Tracked fraud cases and monitored trends to develop strategies for prevention.
- Performed risk assessments to determine level of fraud risk and prioritize investigations.
- Developed and implemented procedures to detect and prevent fraud.
Education
Chartered Insurance Professional - Insurance And Risk Management
Insurance Institute
01.2023
RIBO - Insurance And Risk Management
Insurance Institute
04.2021
Post Graduate Certificate - Global Business Management
Humber College
Toronto, ON06.2018
Bachelor of Commerce - Accounting
University of Mumbai
Mumbai,India03.2014
Skills
- Caseload Management
- Loss Protection
- Sales Support
- Documentation Review
- Risk Management
- Quality Control
- Policy Interpretation
- Policy renewal
- Analyzing data
- Risk Mitigation
- Risk Assessment
Languages
English
Native or Bilingual
Hindi
Limited Working
Timeline
Underwriter
Definity Insurance
2023.08 - Current
Insurance Broker
BrokerLink
2021.03 - 2023.08
Telecommunications Sales Representative
S&P Data
2019.10 - 2021.03
Telecommunications Sales Representative
OSL Retail Services (Walmart)
2018.04 - 2019.09
Research Intern
Thorek Scott & Partners
2018.03 - 2018.05
Sales Associate
Winners TJX
2016.10 - 2018.03
Employee Engagement Champion
JP Morgan Chase
2015.11 - 2016.08
Fraud Analyst
JPMorgan Chase
2014.07 - 2015.11
Chartered Insurance Professional - Insurance And Risk Management
Insurance Institute
RIBO - Insurance And Risk Management
Insurance Institute
Post Graduate Certificate - Global Business Management
Humber College
Bachelor of Commerce - Accounting
University of Mumbai
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