Summary
Overview
Work History
Education
Skills
Timeline
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Anna Kristen Santos

Daly City

Summary

Strong organizational skills in administrative support within healthcare settings, and adept multitasking for enhanced unit workflow, while exhibiting exceptional customer service for positive patient experiences. Demonstrated proficiency in multitasking and communication skills, enhancing team collaboration and patient care. Excels in adapting to fast-paced environments and driving technological advancements.

Overview

6
6
years of professional experience

Work History

Unit Secretary

10 East CPMC Van Ness Campus
12.2021 - Current
  • Assisted nursing staff with patient care, ensuring timely completion of tasks and improved patient satisfaction.
  • Consistently met deadlines for completing administrative tasks while managing competing priorities during high-pressure situations on the unit floor.
  • Answering telephone calls to offer office information, answer questions, and direct calls to staff.
  • Maintained a clean, organized work environment for optimal efficiency in the delivery of patient care services.
  • Improved unit workflow by effectively prioritizing tasks and collaborating with team members to complete assignments in a timely manner.
  • Supported office staff and operational requirements with administrative tasks.
  • Coordinated communication between medical staff and patients families.
  • Reduced administrative burden for nurses, allowing more time for patient care, by taking over clerical duties.
  • Supported healthcare staff during emergencies by rapidly facilitating communication.
  • Enhanced office productivity by handling high volume of callers per day.
  • Provided information for patient admissions to foster timely processing.
  • Improved departmental communication with efficient handling of phone calls and messages.

Scanner

Total Airport Services Inc.
10.2020 - 12.2021
  • Supported quality control initiatives by inspecting items during the sorting process to identify damages or defects.
  • Assisted in inventory management by tracking sorted items and reporting discrepancies to supervisors.
  • Collaborated effectively with team members to optimize workflow and streamline the sorting process.
  • Managed incoming shipments, verifying contents upon receipt, and organizing them for efficient sorting.
  • Printed labels, packaged boxes, and loaded into outbound containers.
  • Took on extra hours and shifts during busy periods to meet tight shipping deadlines.
  • Followed safety protocols while handling hazardous materials.
  • Managed time effectively, balancing multiple tasks and maintaining high levels of productivity during periods of both low and high shipment volume.
  • Supported team members in managing high-volume package flow during peak periods, ensuring timely deliveries.
  • Collaborated with team members to achieve daily goals and meet company objectives.
  • Proved successful working within tight deadlines and a fast-paced environment.

Wheelchair Assistant

Prospect Airport Services
07.2019 - 03.2020
  • Collaborated with other wheelchair agents to ensure adequate coverage during high-demand periods, fostering a positive team dynamic.
  • Reduced passenger anxiety by patiently answering questions regarding travel procedures and offering reassurance during challenging situations.
  • Enhanced passenger comfort by efficiently assisting with wheelchair transfers and mobility support.
  • Upheld strict compliance with security protocols while escorting passengers through secure areas of the airport.
  • Guaranteed safe transportation between gates by expertly navigating the complexities of airport layout while maneuvering wheelchairs with precision.
  • Escorted handicapped passengers from terminal to aircraft.
  • Answered questions regarding flight schedules, travel routes and arrival times.
  • Assisted unaccompanied minors and special needs passengers by transporting and claiming personal baggage and belongings.
  • Streamlined check-in processes for disabled passengers, effectively minimizing wait times and alleviating stress levels.

Education

Associate of Arts - Letters & Science

Skyline College
San Bruno
12-2022

Associate of Arts - Social And Natural Science

Skyline College
San Bruno, CA
12-2022

Skills

  • Strong organization
  • Customer service
  • Telephone reception
  • Clerical support
  • Nursing unit operations
  • Adaptable to change
  • Teamwork and collaboration
  • Multitasking

Timeline

Unit Secretary

10 East CPMC Van Ness Campus
12.2021 - Current

Scanner

Total Airport Services Inc.
10.2020 - 12.2021

Wheelchair Assistant

Prospect Airport Services
07.2019 - 03.2020

Associate of Arts - Letters & Science

Skyline College

Associate of Arts - Social And Natural Science

Skyline College

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Anna Kristen Santos