Anna Keill Lugue
San Diego
Summary
Obtain a career with 15 years of experienced with managing extensive administrative duties to support office efficiency and executive needs. Utilizes strong organizational and communication skills to ensure smooth operations and team coordination. Track record of proficient document management and effective scheduling to enhance productivity.
Overview
21
21
years of professional experience
Work History
ADMINISTRATIVE SECRETARY II
COUNTY OF SAN DIEGO HEALTH AND HUMAN SERVICES AGENCY
05.2023 - Current
- Support for the Self Sufficiency Services Assistant Directors’ administrative activities.
- Processes, filters and allocates mail, calls and messages for optimal workflow.
- Arranged executive meetings and organized conference presentation for executive.
- Administer the online posting of public records letter (PRA).
- Coordinates memo preparation, making edits for the Assistant Director’s review and forwarding approved version to HR.
- Leads communications regarding department operations.
- Mileage- Track monthly mileage and submit to HR for processing.
- E-PAFs- Prepare e-PAFs to submit to HR for processing when there is a supervisor change, Kronos Access change or Work Location change.
- P-Card Holder- Purchase requested items and pay invoices.
- PRs- Submit completed PRs to HR for processing.
- Educational Release Time Requests- Package Educational Release Time Requests from Chiefs and prepare for final approval and signatures.
- Employee Recognitions- Prepare all FRC Employee Recognition forms, memos and certificates for approval and signatures. Once signed, upload into HR SharePoint, add to primary log and send original to HRA for processing.
- Daily reports including guard attendance, COVID tracking, and FRC customer visits.
- Other Internal Tracking Logs- Upon request and as needed, there is a need to conduct daily or weekly tracking of information from the Chiefs, which is requested and rolled up to the Executive Leadership team.
- Assists in ordering IT equipment for the Executive Leadership Team.
- Assists in training the new Administrative Secretary II's supporting the Self-Sufficiency Services Administrative Team.
- Travel/ Non-Travel Coordinator for the Assistant Director.
- Kronos timekeeper.
- Meeting organizer for SDMVAC Advisory Council. Coordinates the planning of meeting agendas, organizes advisory meetings and handles meeting minutes documentation.
- Coordinates with the Board of the Clerk to manage advisory vacancy positions by District.
- Manage salvage request for IT items and County furniture, posting on the GovDeals website and overseeing disposal.
OFFICE SUPPORT SPECIALIST
COUNTY OF SAN DIEGO HEALTH AND HUMAN SERVICES AGENCY
03.2022 - 05.2023
- Prepares contract from temp workers, contractor and work study employee.
- Handles purchasing supplies as P-Card holder and liquidation of orders and expenditures.
- Perform administrative support.
- Maintain inventory from equipment’s and office supplies.
- Prepares disposal report of salvage items.
- Answer walks in and phone inquiries.
- Make fiscal report for statistical graph of daily activity report. Handle and file confidential data and report.
- Conduct training for newly hired employees.
- Knowledge for applying non-travel report.
- Taking meeting minutes for SDMVA council meeting.
- Scheduling meeting via Teams and Zoom or any virtual platform.
- Taking vital role for admin support for the department
OFFICE ASSISTANT
COUNTY OF SAN DIEGO HEALTH AND HUMAN SERVICES AGENCY
04.2021 - 03.2022
- Type’s correspondence, reports, forms, requisitions, and documents from rough drafts, or oral instructions, excerpts and summarizes materials for indexing or reports.
- Compiles data, posts data and maintain records.
- Performs filing of record keeping systems including input and retrieval of information from computerized record keeping systems.
- Operates office equipment such as scanner, photocopier and printer.
- Expertise on Microsoft Offices (MS Word, MS Excel, PowerPoint) and SharePoint.
- Proofreads and checks or compares data for accuracy and completeness.
- Screens phone calls and answers inquiries regarding County services and general department policy/procedures.
- Receiving and answering email inquiries from different FRC’s thru MS Outlook.
- Providing information to the public and handles complaints.
- Sets up CalFresh packets, application and labels for mailing procedures.
- Handles inventory office supplies and equipment and stocks supply cabinets, shelves and storage area.
- Sort and route incoming and outgoing interoffice mail thru designated mailstop.
- Input survey response using spreadsheet.
- Processing pre-released documents to Department Processing Center such as medical application form and scanned attachments for each application.
FRONT DESK ASSOCIATE/ NIGHT AUDITOR
NAVY GATEWAY INNS AND SUITES
02.2018 - 04.2021
- Files and maintains military guests and civilian’s confidential information.
- Process all reservation requests, changes, and cancellations received over the phone, through e-mail, and in-person.
- Keep records of room availability and guests' accounts, manually or using computers.
- Ensure the check-in and check-out process is handled per company policy by processing cash, credit card, and credit transactions accurately, thus protecting the company's assets.
- Respond to any challenges found for accommodating rooming requests by communicating with the appropriate individual or department.
- Handle guest complaints or concerns in a polite, courteous, and efficient manner.
- Update guests' records based on the information provided.
- Routes call to the appropriate department.
- Set-up proper billing accounts according to accounting policies
- Worked closely with all other department heads and departments to ensure that our guests' comfort and satisfaction exceeded their expectations at every turn.
- Assure the reception area's readiness and have all the front desk activities fully operational at the start of business hours.
- Night Auditor, responsible for end-of-day financial analysis, reconciling guest accounts and generating daily revenue and occupancy reports.
- Coordinated group reservations (10+ rooms), including room blocking, group codes, and cutoff dates in PMS.
- Served as primary contact for military units and family groups; communicated booking details and ensured eligibility compliance.
- Managed master billing accounts, including LOAs, government credit cards, and direct billing folios.
- Ensured accurate charge routing (room vs. incidentals), prepared group invoices, and resolved billing discrepancies.
SCHOOL REGISTRAR
AMA COMPUTER LEARNING CENTER
03.2010 - 10.2015
- Attends to prompt compliance of requesting a record of students and other information.
- Entertains inquiries from parents, students, and other visitors regarding student academics records, grades problems, schedules, and other students' personal data information or others that need verification.
- Prepares and submits a budget, statistical data, and other reports required by the Managing Director.
- Providing with administrative support to the Managing Director and School Director.
- Supervise the preparation and issuance of certification, grades, records, release of transfer credentials, clearance, ID, and Diploma.
- Oversees the proper use, maintenance, control, and safekeeping of the Registrar's office's property and equipment.
ADMISSION MARKETING OFFICER
AMA COMPUTER LEARNING CENTER
01.2005 - 03.2006
- Prepares statistical reports and responds to inquiries from students and external agencies by phone, e-mail, or in-person.
- Analyzes trends in student recruitment and retention programs and implements and administers methods and procedures to enhance operations as appropriate to the unit.
- Contributes to the institutional database about the prospective or potential students of the city.
- Determines the admissibility, transferability of credit, and residency for new and readmitted undergraduate students.
- Classifies and places students into appropriate academic units.
- Performs miscellaneous job-related duties as assigned.
Education
Bachelor of Science - Industrial Technology
Bataan Polytechnic State College
01.2000
Skills
- Detail Oriented
- Excellent Customer Service Skills
- Records Management
- Microsoft Office Proficient
- Problem Solving
- Data Entry
- Strong Verbal Communication
- Time Management & Prioritization
- Adaptability
- Teamwork
Timeline
ADMINISTRATIVE SECRETARY II
COUNTY OF SAN DIEGO HEALTH AND HUMAN SERVICES AGENCY
05.2023 - Current
OFFICE SUPPORT SPECIALIST
COUNTY OF SAN DIEGO HEALTH AND HUMAN SERVICES AGENCY
03.2022 - 05.2023
OFFICE ASSISTANT
COUNTY OF SAN DIEGO HEALTH AND HUMAN SERVICES AGENCY
04.2021 - 03.2022
FRONT DESK ASSOCIATE/ NIGHT AUDITOR
NAVY GATEWAY INNS AND SUITES
02.2018 - 04.2021
SCHOOL REGISTRAR
AMA COMPUTER LEARNING CENTER
03.2010 - 10.2015
ADMISSION MARKETING OFFICER
AMA COMPUTER LEARNING CENTER
01.2005 - 03.2006
Bachelor of Science - Industrial Technology
Bataan Polytechnic State College
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