ANNA KAY McBEAN
Kingston,Canada
Summary
An energetic, determined individual with genuine passion for problem solving and implementing growth. Educated and experienced with a strong academic background and diverse skill set that has equipped me to be dependable and hardworking with outstanding communication and interpersonal skills. Obtaining a management position in an organization in which my experience can be utilized and improved will allow me to promote and enhance the goals of Queen's University-Facilities through maximum impact.
Overview
11
11
years of professional experience
Work History
Queen's University: Facilities Operations Manager
Queen's University
Kingston, Ontario
01.2023 - Current
- Provide performance and resource assessment reports to the Assistant Director; this involves planning, coordinating and monitoring all aspects of operations and progress in order to increase efficiency and effectiveness, identify and recommend improvements, and manage or assist with the implementation of approved changes
- Compile, analyze and maintain statistical data/metrics/reports of the operations, including but not limited to: timekeeping, attendance, absence management, safety and regulatory training and compliance, staff performance and professional development, building cleanliness ratings, inventory control of cleaning products and equipment
- Participate in the development and ongoing review of strategic plans creating long-term and annual performance targets and key performance indicators for CSS
- As a competent Supervisor as defined under the Occupational Health and Safety Act ensures compliance with health and safety regulatory requirements including monthly and annual audits, ensuring procedures and safety manuals are maintained
- Active in health and safety and incident prevention by establishing, adhering and ensuring assigned specialists are following departmental policy, procedures and safe work practices required by Environmental Health and Safety (EHS), and in accordance with relevant health and safety legislation, developing and enhancing a safety culture among the specialists
- Evaluate, monitor and recommend expenditure of university funds as it relates to custodial supplies, equipment, tools and services
- Analyze operational data, briefs and other sources of information to compose budgetary reports to assist the Director in strategic planning for custodial services
- Coordinate processing recoveries and invoices, including securing sign-off as needed
- In conjunction with the Assistant Director, make recommendations on custodial supply Request for Proposals (RFP) and Request for Quotations (RFQ)
- Participate in the review of RFP submissions and provide recommendations around successful proponent
- In conjunction with the Assistant Director, make recommendations on annual budgets per operational spend categories
- Lead the specialist team by linking the team's work to Facilities' and the university's mission, vision and values and inspires, mentors and motivates the specialist team to high performance, service excellence and alignment
- Lead, or assist the Director with the development of standardized processes, guides, manuals and resources for CSS
- Manage, organize and maintain confidential records, including CSS unit staff supervisory files, ensuring information is provided to the Human Resources Department as required
- Facilitate monthly engagement town halls in absence of the Director
- Plan, prioritize and manage the work of employees, providing strategic and tactical advice, guidance and coaching
- Identify the need for staff resources, participate on staffing committees, and make effective recommendations regarding employee selection
- Manage performance by utilizing performance standards, reviewing and evaluating performance and conducting formal performance reviews on an ongoing basis
- Assess staff training and development needs and ensure that employees receive training required to improve and sustain successful performance
- Investigate, address and resolve employee/labour relations issues, including disciplinary matters
- Make decisions or effective recommendations on matters involving possible discipline, discharge and probationary termination
- Foster a productive and harmonious workplace through the promotion of a positive, inclusive team environment which recognizes the value of all Facilities employees.
Queen's University: Facilities Operations Supervisor
Queen's University
Kingston, Ontario
01.2021 - 01.2023
- Execute random cleanliness, quality control audits in accordance with the color team cleaning model using the International Sanitary Supply Association (ISSA) cleaning standards and frequencies, service level standards (SLS) and standard operating procedures (SOPs) using OrangeQC program
- Report staffing levels - resources, attendance, training requirements, performance and audit assessments to the Manager and discuss recommendations and possible improvements followed by outlining and implementing an action plan to increase operation efficiency and effectiveness
- Create a comprehensive attendance and timekeeping software that provides attendance trends, metrics, and statistical reports to facilitate attendance and absence management, attendance tracking for operational needs and university/ Canadian Union of Public Employees (CUPE) 229 union attendance/time-off policies
- Conduct, coordinate and track safety and regulatory trainings such as WHIMS, Environmental Health and Safety (EHS) lab training, AODA training, PIDAC and Ladder Safety training to ensure compliance
- Introduce and maintain equipment inventory control software, EZOfficeInventory, to track location, functional status, maintenance, repair status and track routine checks of each equipment with collaboration from Bunzl and other suppliers
- Coordinate with clients on projects, requests, events and work orders through different platforms such as Archibus, Microsoft Teams, e-mails or in-person to ensure SLS, service level agreements (SLA) are met
- Use Commander key system/ software and attendance/ timekeeping software to track daily attendance and conduct staff scheduling and assignments to proactively fulfill operational needs and provide urgent action and response to client requests
- Collaborate with the Manager to provide consistent, decisive leadership by using the CUPE229 union guidelines and manual to fulfill operational needs and execute disciplinary matters, attendance management, performance reviews, conflict management - fact-finding and investigations, coaching and grievances
- Manage, train, coach, and mentor team specialists to ensure assigned areas are cleaned in compliance with Occupational Health and Safety Act (OHSA), SLS, service level agreements (SLA) and Association of Physical Plant Administrators (APPA) cleaning standards
- Complied and delivered Material Safety Data Sheets (MSDS) to custodial closets - campus wide, complied CSS on-boarding training manual with OHSA guidelines, applicable EHS safety manuals, policies and procedures, equipment manuals, team cleaning model, university policies, code of conduct etc
- Lead frequent townhalls and toolbox meetings with staff to review and discuss feedbacks from client and management team, exceptional work requirements, safety, security and incident reporting or prevention procedures, cleaning SOPs, departmental and university policies, operational and administrative processes
- Meet with staff frequently to listen to feedback and note any operational or administrative concerns and issues that can be improved or resolved
- Reconcile quarterly billings, budget and timekeeping with department financial officers, payroll clerk and advisors
- Onboard, train and monitor team specialists on the safe and proper usage and operation of all environmentally friendly cleaning products and equipment according to the OHSA, WHMIS, MSDS, EHS safe work practices and ISSA cleaning standards and frequencies
- Onboard and train Facilities Operations Supervisors and Manager by introducing the custodial support services information technology - Commander Key Software, OrangeQC, EZOfficeInventory, GE Picture Perfect etc, departmental policies, team cleaning model with SOPs, SLS, SLAs and APPA.
Queen's University: Facilities Green Team Specialist
Queen's University
Kingston, Ontario
01.2020 - 01.2021
- Familiar with the CUPE229 resources and guidelines
- Apply the knowledge of the OHSA to custodial work
- Apply knowledge of ISSA cleaning times and frequencies
- Use schedules and task lists to ensure efficient maintenance of the Queen's Centre green areas
- Complete Green Specialist cleaning and project work such as floor scrubbing, stripping and waxing
- Safely use and maintain the equipment (auto scrubbers, vacuums, floor swing machine, ozone machine, carpet extractor)
- Train, coach, and mentor new Green Specialist Team members to ensure assigned facilities are cleaned in compliance with the Green Specialist function standards and SLS
- Support the PPS mission to proudly build, maintain and improve campus facilities to create a safe and welcoming environment in support of teaching, learning and research
- Embrace the values of PPS: Professional, Respectful and Responsible, Integrity, Dependable, Effective and Efficient.
Sutherland Global Services: AT&T Customer Service Supervisor
Sutherland Global Services
Manchester, Jamaica
01.2018 - 01.2019
- Demonstrate ability to perform at a high level, to support high volume of inbound calls and manage customer's account details while exceeding the required metrics
- Multi-tasking skills, showcased through the use of several applications: experience working with CRM, Rio, OPUS, and Telegence applications, and Microsoft Office Applications software
- Assist Manager with coaching sessions, team meetings and providing customer service staff with regular performance-related feedback to improve team statistics and allow individual improvement and growth
- Collaborate with Manager to create strategic plans using key performance indicators, daily, weekly, monthly, and annual performance targets, and monitoring customer service operations
- Handle supervisor calls by investigating and solving customer service complaints
- Train and support new team members with the software, sales and inbound calls and maintain documentation pertaining to customer service operations.
Central Cash Advance: Clerical Supervisor/Loan Officer
Central Cash Advance
Mandeville, Jamaica
01.2013 - 01.2015
- Oversee daily duties of clerks to ensure that quality standards are being met and proper procedures are being followed
- Give guidance to clerks in handling errors, problems, complaints and disputes
- Performance analyses of clerks
- Coordinate work schedules and duty assignments including, but not limited to, operating telephones, record keeping, data entry, filing, and word processing
- Employee recruitment, including interviews and hiring
- Perform orientations and training and schedule safety training as needed for employees
- Interpret and explain work procedures and policies to staff
- Perform employee evaluations and make recommendations on personnel actions, such as promotions or firing
- Prepare and manage reports, manuals, correspondence, and other documents using a database or word processing
- Review records and reports relevant to payroll, basic bookkeeping, client and company accounts, production and other workplace activities for monitoring employee activities and evaluating company performance
- Work with other supervisors to coordinate work activities with other departments, units, or teams
- Train and implement company or departmental policies, procedures, and quality/service standards
- Maintain records, including inventory, personnel, orders, supplies, and maintenance documentation
- Compile copies of loan applicants' required identification documents and financial statements
- Review and update loan agreements to ensure that they are accurate according to company policy
- Handle customer complaints and take appropriate action to resolve them
- Ensure a detailed record is maintained of loans issued.
Undergraduate Research Mentee (Honors Thesis) - Research Lab
Queen's University
Kingston, Ontario
01.2021
- Present research materials in conferences to Queen's University faculty members, peers/students, staff, and researchers
- Write effective reports and design research thesis, proposals, and methods on specific cytokines, genes and proteins to explore their roles in plant immunity
- Evaluate published research articles and conduct peer reviews to provide constructive criticism and collaborate with members of faculty
- Monitor and learn changing technologies to apply different biological approaches such as, genetics, molecular biology, biochemistry, proteomics, and cell biology in the model organism Arabidopsis thaliana to understand regulatory mechanisms
- Develop innovative products, improve processes, procedures, and techniques to execute research thesis
- Apply time management, problem-solving and communication skills to effectively execute data collection, strategic planning, and reporting.
Education
Master's in Business Administration -
University of East London
London, UK12.2023
Bachelor of Science in Biology (Honors) - Research -
Queen's University
Kingston, ON06.2022
Associate Degree in Natural Sciences -
DeCarteret College
Mandeville, Jamaica07.2015
Caribbean Secondary Advanced Proficiency Examination (CAPE II) - Natural Sciences -
DeCarteret College
Mandeville, Jamaica07.2015
Caribbean Secondary Advanced Proficiency Examination (CAPE I) - Natural Sciences -
DeCarteret College
Mandeville, Jamaica07.2014
Caribbean Examination Council (CSEC) - Natural Sciences -
DeCarteret College
Mandeville, Jamaica07.2013
Skills
- Organizational Management
- Performance Monitoring and Reporting
- Health and Safety Compliance
- Inventory Management
- Financial Management
- Operations Monitoring
- Project Management
- Troubleshooting and Problem Solving
- Customer Relationship Management (CRM)
- Planning and Implementation
- Financial and Cash Flow Analyses
- Staff Management
- Quality Assurance and Control
- Onboarding and Orientation
- Data Analysis
Volunteer Experience
- Queen's University Monaghan Research Lab, 2019, 2021
- Windsor Lodge Children Home, 2015
- Mandeville Comprehensive Clinic, 2015
Extracurricular Activities
DeCarteret017 deCarteret College Key Club International: Treasurer, 2013, 2015 deCarteret College Under 19 Girls Netball Team: Captain, 2009, 2015 deCarteret College Under 19 Girls Basketball Team: Captain, 2009, 2015
References
Will be provided upon request.
Timeline
Queen's University: Facilities Operations Manager
Queen's University
01.2023 - Current
Queen's University: Facilities Operations Supervisor
Queen's University
01.2021 - 01.2023
Undergraduate Research Mentee (Honors Thesis) - Research Lab
Queen's University
01.2021
Queen's University: Facilities Green Team Specialist
Queen's University
01.2020 - 01.2021
Sutherland Global Services: AT&T Customer Service Supervisor
Sutherland Global Services
01.2018 - 01.2019
Central Cash Advance: Clerical Supervisor/Loan Officer
Central Cash Advance
01.2013 - 01.2015
Master's in Business Administration -
University of East London
Bachelor of Science in Biology (Honors) - Research -
Queen's University
Associate Degree in Natural Sciences -
DeCarteret College
Caribbean Secondary Advanced Proficiency Examination (CAPE II) - Natural Sciences -
DeCarteret College
Caribbean Secondary Advanced Proficiency Examination (CAPE I) - Natural Sciences -
DeCarteret College
Caribbean Examination Council (CSEC) - Natural Sciences -
DeCarteret College
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