Motivational leader with authoritative and knowledgeable style offering over 25 years of IT, Consulting, HCM, Project/Portfolio Management experience in both the Public and Private sectors. Highly skilled at handling all types of issues successfully by instilling effective problem-solving and goal-oriented planning. Adept at building and strengthening relationships with internal and external stakeholders and a strong networker with decisive leadership style and strength in partnership development. Poised and dedicated professional with proven ability to thrive in busy and stressful environments. Organized and dependable candidate, successful at managing multiple priorities/projects with a positive attitude and a high degree of accuracy. Committed to quality assurance and proven expertise in managing delivery programs across global organizations. Committed to the highest quality of customer service and employee relations.
Hi, I’m
Anna Grossi
Mississauga,ON
Summary
Overview
20
years of professional experience
Work History
Ultimate Kronos Group Inc. (UKG)
Senior Partner Delivery Manager
05.2020 - 09.2023
Job overview
- Managed all Partner projects (direct, sub-contracted or other) to ensure efficient allocation of resources and successful project completion.
- Streamlined project delivery by ensuring partner's adherence to project's methodologies and improving collaboration among team members.
- Ensured smooth adoption of new technology systems through comprehensive employee training programs tailored to individual learning styles as new Partners were onboarded.
- Enhanced customer satisfaction with timely deliveries, effective communication, and high-quality results.
- Implemented risk mitigation strategies to minimize potential issues impacting project deadlines or budgets.
- Managed budgets for multiple projects concurrently.
- Improved resource utilization by analyzing performance metrics and adjusting staffing levels accordingly.
- Optimized internal processes through regular review meetings aimed at identifying areas for improvement.
- Negotiated contracts with vendors that led to cost savings while maintaining high level of service quality.
- Built and maintained strong relationships with stakeholders, resulting in increased trust and collaboration on future projects.
- Led and assisted technical upgrade projects for clients by working and coordinating with Partners.
- Coordinated with Partners and cross-functional teams to resolve project issues and mitigate risks.
- Provided detailed project status updates to stakeholders and executive management.
- Monitored project performance to identify areas of improvement.
- Managed third-party contracts related to project deliverables.
- Delivered project reports identifying successful outcomes, insights and future recommendations.
- Implemented best practices to drive quality IT project delivery.
- Created and implemented contingency plans to address potential risks.
- Trained project teams on use of IT tools and applications.
- Conducted quality assurance to verify accuracy of data used in IT projects.
Ultimate Software Group (USG)
Senior Project Manager
05.2019 - 05.2020
Job overview
- Led high-performing teams to achieve successful outcomes in complex Enterprise projects.
- Enhanced system efficiency by streamlining IT processes and implementing automated solutions.
- Collaborated with cross-functional teams to develop innovative solutions for client's unique challenges, needs and goals.
- Managed diverse portfolio of clients across various industries, ensuring personalized service and attention to detail.
- Expanded organization's clientele base by nurturing long-term relationships with key industry stakeholders.
- Optimized network performance by conducting thorough assessments and implementing necessary improvements.
- Established efficient incident response protocol that dramatically reduced time-to-resolution for critical IT issues.
- Communicated with executive team and CEO to maximize development efficiencies to execute technical strategies aligned to client's vision.
- Coordinated training and personal development classes for staff members.
- Chaired partner meetings to drive discussion of matters important to operations, keeping discourse on-topic and moving at efficient pace.
- Oversaw daily operations ensuring timely completion of tasks and adherence to company policies.
- Liaised between partners and internal stakeholders to resolve conflicts.
- Implemented processes to enforce compliance with partner agreements.
- Monitored partner performance and provided feedback on areas of improvement.
- Collaborated closely with other departments to ensure seamless integration of processes and systems, enhancing overall efficiency.
- Facilitated cross-functional meetings to address challenges, share best practices, and strategize plans for future growth.
- Established performance metrics to track progress towards goals, allowing for adjustments as needed to ensure success.
- Championed customer-centric approach, consistently seeking feedback from clients to make improvements and enhance overall delivery experience.
- Transitioned clients from sales processing to delivery team by effectively assigning roles and responsibilities and facilitating kick-off activities.
- Tracked production and quality control systems to proactively identify deficiencies.
Aon Hewitt/Alight Solutions
IT Service Delivery/Senior Project Manager/Integration Architect
11.2011 - 05.2019
Job overview
- Streamlined project management processes by implementing agile methodologies, resulting in improved efficiency and reduced costs.
- Led cross-functional teams for successful project delivery within scope, schedule, and budget constraints.
- Established effective communication channels with stakeholders to ensure transparency and alignment of expectations.
- Developed comprehensive project plans, identifying risks and mitigation strategies for timely completion.
- Provided status updates to clients and internal teams relative to project and organization.
- Identified and quantified variances, performed required corrective actions, and communicated to all stakeholders.
- Managed changes to project scope, schedule, and costs to keep project plan accurate.
- Managed resource allocation proactively by ensuring appropriate resources and tools were assigned according to project plan.
- Manage multiple parallel projects using exceptional organizational and time management techniques to successfully complete tasks in timely manner.
- Formalized final acceptance was in compliance with agreed upon deliverables.
- Measured customer satisfaction by capturing customer feedback using appropriate techniques to improve customer long-term relationships.
Vale Inc. (Formerly INCO)
Project Test Lead
05.2011 - 10.2011
Job overview
Ministry Of Government Services
Incident Management Lead/Business Portfolio Lead
01.2011 - 05.2011
Job overview
CGI/Air Canada
Business Analyst Lead (Consulting Role)
09.2010 - 01.2011
Job overview
Ministry Of Government Services
PMO – Project Lead/Change Management Coordinator
03.2009 - 09.2010
Job overview
Hewitt Associates/Air Canada
Benefits Lead (Consulting Role)
03.2008 - 02.2009
Job overview
EDS/General Motors
Functional Lead (Consulting Role)
10.2007 - 02.2008
Job overview
Ministry Of Government Services
Project Management Lead/Senior Business Systems Analyst
02.2006 - 09.2007
Job overview
Hewitt Associates/BMFG Harris Bank
PeopleSoft Project Management/Lead Functional Analyst
02.2005 - 01.2006
Job overview
EDS Canada/CIBC
Business/Senior Functional Analyst
07.2003 - 02.2005
Job overview
Education
York UniversityToronto, ON
Bachelor of Arts from Languages, Linguistics And Sociology
04.1994
University Overview
- Bachelor of Arts Degree (Honors)
- ·YORK University 1990-1993
- Major Italian, French
- Linguistics, Social Science – Criminology
- Management Leadership Programs
- Study Abroad - Centro Linguistico Dante Alighieri Universita (Rome and Florence)
- Partial completion of MBA (50%) - (Business)
Skills
- Industry Expertise
- Business Development
- Strategic Planning
- Operational Excellence
- Client Relationship Management
- Stakeholder Engagement
- Process Improvement
- Project Management
- Effective Communication
- Knowledgeable in PeopleSoft, SAP, Workday, UKG Pro, Workforce Management (formerly Kronos)
- Building Trust and Relationships
- Microsoft Office and Docusign
Languages
English
Native or Bilingual
Italian
Full Professional
French
Limited Working
Timeline
Senior Partner Delivery Manager
Ultimate Kronos Group Inc. (UKG)
05.2020 - 09.2023
Senior Project Manager
Ultimate Software Group (USG)
05.2019 - 05.2020
IT Service Delivery/Senior Project Manager/Integration Architect
Aon Hewitt/Alight Solutions
11.2011 - 05.2019
Project Test Lead
Vale Inc. (Formerly INCO)
05.2011 - 10.2011
Incident Management Lead/Business Portfolio Lead
Ministry Of Government Services
01.2011 - 05.2011
Business Analyst Lead (Consulting Role)
CGI/Air Canada
09.2010 - 01.2011
PMO – Project Lead/Change Management Coordinator
Ministry Of Government Services
03.2009 - 09.2010
Benefits Lead (Consulting Role)
Hewitt Associates/Air Canada
03.2008 - 02.2009
Functional Lead (Consulting Role)
EDS/General Motors
10.2007 - 02.2008
Project Management Lead/Senior Business Systems Analyst
Ministry Of Government Services
02.2006 - 09.2007
PeopleSoft Project Management/Lead Functional Analyst
Hewitt Associates/BMFG Harris Bank
02.2005 - 01.2006
Business/Senior Functional Analyst
EDS Canada/CIBC
07.2003 - 02.2005
York University
Bachelor of Arts from Languages, Linguistics And Sociology
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