Annadora Hallman

• Setting up new Disability claims, including reaching out to multiple parties for outstanding information
• Reviewing claim documentation for accuracy, clarity, and detail
• Assisting clients with the Disability claims application process via phone call and email support
• Providing support to Plan Members on Disability leave with the Canadian Pension Plan application process
• Paying invoices related to ongoing Disability claims, prioritizing pre-payment invoices to ensure no hold-ups in the claim submission process

Provide administrative support to the Group Life, Disability, Health, Dental, and Customer Care teams, including but not limited to:

• Index inbound correspondence to the correct client file from various queues while maintaining the required service standards regarding turnaround time
• Handling and mailing correspondence and cheques according to confidentiality guidlines
• Initiate new Disability claim setup
• Identify process improvements to help increase efficiency

• Triage incoming tips via FIRM's tip line and email, analyze internal data and open-source information to generate new cases, and assist investigators with tasks related to ongoing investigations
• Handle all administrative processes related to monthly delist
• Independently complete Requests to Quote sent to FIRM by Underwriting
• Create cases and handle applicable follow-up for instances of pre-billed claims referred to FIRM by Customer Care (I developed and implemented the pre-billing process)
• Monitor FIRM's OnBase queue and route incoming claims to the relevant investigator

• This group is responsible for the development and implementation of the Gender Affirmation Product for Equitable Life Group Benefits
• My role in the group is to educate other members on issues related to social justice, specifically focusing on gender and sexuality, while simultaneously providing an intersectional lens during product development.

The Employee Resource Group (ERG) is comprised of volunteer employee ambassadors that educate, influence, and drive change related to diversity, equity, and inclusion.

• Member of the Board of Directors at Laurier Students' Public Interest Research Group: a registered non- profit organization that helps social justice groups on campus develop advocacy tools and avenues for action
• Participated in board meetings to collaborate with fellow board members to make decisions regarding finances, staff (including compensation), Research and Action groups, and events/ campaigns
• Through membership in HR Committee, acted as a liaison between an assigned PIRG staff member and the BOD (weekly touchpoint meetings, conflict resolution)

• An anti-gendered and sexual violence group on WLU campus that operates within a de-colonial and anti-oppression framework
• Responsible for the planning and facilitation of events hosted by Not My Laurier (i.e., booking venues and entertainment, hiring caterers, hosting events)