Summary
Overview
Work History
Education
Skills
Accomplishments
Certification
Timeline
Generic
Annabelle Yu

Annabelle Yu

Compliance Lead
Regina,SK

Summary

> Hardworking and passionate job seeker with strong organizational skills eager to secure entry-level Compliance position. Ready to help team achieve company goals.


> To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.

Overview

14
14
years of professional experience
1
1
Certification
1
1
Language
3
3
years of post-secondary education

Work History

Compliance Lead

Walmart
Regina, SK
06.2023 - Current
  • Enhanced compliance monitoring by implementing risk-based audit plans and procedures.
  • Developed comprehensive training programs for new team members, increasing their understanding of compliance requirements.
  • Presented findings from compliance audits to senior management, recommending strategies for continuous improvement in controls and processes.
  • Established open lines of communication with regulators, building trustful relationships that facilitated proactive issue management.
  • Conducted thorough investigations into potential violations, ensuring prompt resolution and minimal impact on the organization.
  • Conduct safety walks and inspection as an active safety team member. follow up on action items identified through safety team meeting notes and inspection.
  • Review hourly associate accident files to ensure all required documentation is complete

Assistant Manager

Walmart
Regina, SK
04.2022 - 06.2023
  • Coordinated with vendors to ensure timely delivery of products and resolve any supply chain issues.
  • Scheduled staff shifts to ensure proper coverage during peak shopping hours without exceeding labor budgets.
  • Managed inventory levels to minimize stockouts while reducing overhead costs.
  • Mentored junior staff members in their professional development by offering guidance/support in their assigned roles.
  • Conducted employee performance evaluations, providing constructive feedback for growth and development.
  • Improved customer satisfaction by addressing and resolving complaints promptly.
  • Supervised day-to-day operations to meet performance, quality and service expectations.

Customer Support Manager

Walmart
Regina, SK
10.2020 - 04.2022
  • Designed performance metrics to evaluate team success and individual growth, resulting in increased productivity levels.
  • Used data-driven insights to identify areas of opportunity, leading to more effective support strategies and ultimately boosting overall performance.
  • Handled escalated customer complaints professionally, resolving conflicts promptly and maintaining relationships with clients.
  • Reduced response time to customer inquiries, ensuring timely assistance with their concerns.
  • Mentored new hires through onboarding processes, setting clear expectations for their role as Customer Support Managers within the organization.

Department Manager

Walmart
Regina, SK
02.2019 - 10.2020
  • Assisted in talent acquisition efforts, hiring top candidates to strengthen the department''s capabilities.
  • Collaborated with other departments to ensure seamless coordination in achieving company-wide objectives.
  • Contributed to the creation of long-term strategic plans that aligned with the company''s overall vision and goals.
  • Improved customer satisfaction rates through attentive service, prompt issue resolution, and continuous process improvements.

Frozen and Dairy Associate

Walmart
Regina, SK
11.2018 - 02.2019
  • Maximized sales opportunities with attractive merchandising displays designed to showcase featured items.
  • Collaborated with other associates to resolve customer concerns and provide exceptional service.
  • Ensured accurate pricing by verifying shelf tags for consistency with current promotions or price changes.
  • Improved workflow efficiency by coordinating with colleagues to divide responsibilities during peak periods.
  • Assisted customers with locating products, providing knowledgeable recommendations based on their needs.
  • Upheld safety standards within the department by monitoring temperature controls and addressing any issues immediately.
  • Ensured product freshness by routinely rotating items and removing expired goods from shelves.

Supervisor

Tim Hortons
Regina, SK
02.2010 - 05.2019
  • Streamlined operations for increased efficiency through regular process reviews and implementing necessary changes.
  • Managed budgets effectively, ensuring optimal allocation of resources and adherence to financial guidelines.
  • Implemented safety protocols to minimize workplace accidents and maintain compliance with industry standards.
  • Developed staff skills through targeted training programs, resulting in improved performance and career growth opportunities.
  • Improved customer satisfaction with timely response to inquiries, addressing concerns, and finding effective solutions.

Education

Diploma - E-commerce

Robertson College
Winnipeg, MB
01.2022 - 01.2023

Diploma - Travel And Tourism

International Career School
Quebec,QC
06.2019 - 03.2020

Diploma - Accounting Assistant

Robertson College
Winnipeg,MB
01.2018 - 11.2018

Skills

    Privacy regulations

undefined

Accomplishments

  • Supervised team of 30 staff members.

Certification

Occupational Health and Safety Level 1 & 2

Timeline

Compliance Lead

Walmart
06.2023 - Current

Assistant Manager

Walmart
04.2022 - 06.2023

Diploma - E-commerce

Robertson College
01.2022 - 01.2023

Customer Support Manager

Walmart
10.2020 - 04.2022

Diploma - Travel And Tourism

International Career School
06.2019 - 03.2020

Department Manager

Walmart
02.2019 - 10.2020

Frozen and Dairy Associate

Walmart
11.2018 - 02.2019

Diploma - Accounting Assistant

Robertson College
01.2018 - 11.2018

Supervisor

Tim Hortons
02.2010 - 05.2019

Similar Profiles

CREATE PROFILE
Annabelle YuCompliance Lead