Annabelle Yu
Compliance Lead
Regina,SK
Summary
> Hardworking and passionate job seeker with strong organizational skills eager to secure entry-level Compliance position. Ready to help team achieve company goals.
> To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.
Overview
14
14
years of professional experience
1
1
Certification
1
1
Language
3
3
years of post-secondary education
Work History
Compliance Lead
Walmart
Regina, SK
06.2023 - Current
- Enhanced compliance monitoring by implementing risk-based audit plans and procedures.
- Developed comprehensive training programs for new team members, increasing their understanding of compliance requirements.
- Presented findings from compliance audits to senior management, recommending strategies for continuous improvement in controls and processes.
- Established open lines of communication with regulators, building trustful relationships that facilitated proactive issue management.
- Conducted thorough investigations into potential violations, ensuring prompt resolution and minimal impact on the organization.
- Conduct safety walks and inspection as an active safety team member. follow up on action items identified through safety team meeting notes and inspection.
- Review hourly associate accident files to ensure all required documentation is complete
Assistant Manager
Walmart
Regina, SK
04.2022 - 06.2023
- Coordinated with vendors to ensure timely delivery of products and resolve any supply chain issues.
- Scheduled staff shifts to ensure proper coverage during peak shopping hours without exceeding labor budgets.
- Managed inventory levels to minimize stockouts while reducing overhead costs.
- Mentored junior staff members in their professional development by offering guidance/support in their assigned roles.
- Conducted employee performance evaluations, providing constructive feedback for growth and development.
- Improved customer satisfaction by addressing and resolving complaints promptly.
- Supervised day-to-day operations to meet performance, quality and service expectations.
Customer Support Manager
Walmart
Regina, SK
10.2020 - 04.2022
- Designed performance metrics to evaluate team success and individual growth, resulting in increased productivity levels.
- Used data-driven insights to identify areas of opportunity, leading to more effective support strategies and ultimately boosting overall performance.
- Handled escalated customer complaints professionally, resolving conflicts promptly and maintaining relationships with clients.
- Reduced response time to customer inquiries, ensuring timely assistance with their concerns.
- Mentored new hires through onboarding processes, setting clear expectations for their role as Customer Support Managers within the organization.
Department Manager
Walmart
Regina, SK
02.2019 - 10.2020
- Assisted in talent acquisition efforts, hiring top candidates to strengthen the department''s capabilities.
- Collaborated with other departments to ensure seamless coordination in achieving company-wide objectives.
- Contributed to the creation of long-term strategic plans that aligned with the company''s overall vision and goals.
- Improved customer satisfaction rates through attentive service, prompt issue resolution, and continuous process improvements.
Frozen and Dairy Associate
Walmart
Regina, SK
11.2018 - 02.2019
- Maximized sales opportunities with attractive merchandising displays designed to showcase featured items.
- Collaborated with other associates to resolve customer concerns and provide exceptional service.
- Ensured accurate pricing by verifying shelf tags for consistency with current promotions or price changes.
- Improved workflow efficiency by coordinating with colleagues to divide responsibilities during peak periods.
- Assisted customers with locating products, providing knowledgeable recommendations based on their needs.
- Upheld safety standards within the department by monitoring temperature controls and addressing any issues immediately.
- Ensured product freshness by routinely rotating items and removing expired goods from shelves.
Supervisor
Tim Hortons
Regina, SK
02.2010 - 05.2019
- Streamlined operations for increased efficiency through regular process reviews and implementing necessary changes.
- Managed budgets effectively, ensuring optimal allocation of resources and adherence to financial guidelines.
- Implemented safety protocols to minimize workplace accidents and maintain compliance with industry standards.
- Developed staff skills through targeted training programs, resulting in improved performance and career growth opportunities.
- Improved customer satisfaction with timely response to inquiries, addressing concerns, and finding effective solutions.
Education
Diploma - E-commerce
Robertson College
Winnipeg, MB 01.2022 - 01.2023
Diploma - Travel And Tourism
International Career School
Quebec,QC 06.2019 - 03.2020
Diploma - Accounting Assistant
Robertson College
Winnipeg,MB 01.2018 - 11.2018
Skills
Privacy regulations
Legal Research
Business Process Mapping
Internal Auditing
Complaint Handling
Incident Response
Compliance reviews
Food Safety Compliance
Conducting investigations
Quality controls
Accomplishments
- Supervised team of 30 staff members.
Certification
Occupational Health and Safety Level 1 & 2
Timeline
Compliance Lead
Walmart
06.2023 - Current
Assistant Manager
Walmart
04.2022 - 06.2023
Diploma - E-commerce
Robertson College
01.2022 - 01.2023
Customer Support Manager
Walmart
10.2020 - 04.2022
Diploma - Travel And Tourism
International Career School
06.2019 - 03.2020
Department Manager
Walmart
02.2019 - 10.2020
Frozen and Dairy Associate
Walmart
11.2018 - 02.2019
Diploma - Accounting Assistant
Robertson College
01.2018 - 11.2018
Supervisor
Tim Hortons
02.2010 - 05.2019