Annabelle Poblacion
Etobicoke,ON
Summary
Reliable and detail-oriented professional with strong experience in customer service, team leadership, and retail operations. Skilled in staff management, inventory control, and administrative support. Known for clear communication, problem-solving, and delivering positive client experiences. Experienced in social media support and knowledgeable in food safety and hospitality best practices.
Overview
9
9
years of professional experience
1
1
Certification
Work History
Manager
Marry Me Mochi
1980 St.Clair Ave West, North York
03.2024 - Current
- Oversaw operations across 9+ retail locations, ensuring high sales performance, exceptional customer service, and team efficiency
- Successfully met and exceeded financial targets by implementing effective sales and service strategies
- Managed a large team of kitchen staff, supervising safe and timely food production and delivery
- Maintained high standards of quality control to ensure all products were made and packaged with care
- Handled inventory management, stock ordering, and supply chain coordination to minimize waste and downtime
- Actively participated in baking, drink preparation, and execution of the full menu to support daily operations
- Demonstrated strong leadership by being reliable, professional, and solution-oriented under pressure
- Excelled in problem-solving and decision-making in fast-paced, high-volume environments
- Embraced challenges and adapted quickly to changing business needs while maintaining operational excellence
Assistant
Little T Fitness
Richmond Hill, ON
03.2024 - Current
- Provided day-to-day administrative and personal support to a high-profile fitness influencer, ensuring smooth workflow and time management
- Assisted in content creation planning, filming coordination, and behind-the-scenes setup for social media platforms
- Supported social media engagement by responding to messages, comments, and community interactions
- Helped organize fitness classes, pop-ups, and promotional events, ensuring a seamless guest experience
- Maintained confidentiality and professionalism while working in fast-paced, public-facing environments
- Adapted quickly to last-minute changes and needs, demonstrating flexibility and strong problem-solving skills
Sales Associate
Call It Spring/ ALDO
03.2018 - 01.2021
- Delivered excellent customer service in a fast-paced retail environment
- Greeted and assisted customers while upselling products based on their needs
- Maintained cleanliness and visual standards on the sales floor and stockroom
- Processed merchandise shipments, including tagging and inventory organization
- Supported management, sales, and visual teams with various operational tasks
- Provided assistance to other store locations as needed
Sales Associate
Aritzia
11.2017 - 01.2018
- Maintained a clean, organized, and visually appealing sales floor
- Assisted customers with style choices based on needs and fashion trends
- Provided friendly, engaging service to create memorable shopping experiences
- Supported all store areas including sales floor, cash register, fitting rooms, and stockroom
- Thrived in fast-paced environments while delivering attentive customer service
Sales Associate
Old Navy
06.2016 - 11.2017
- Supported daily store operations including customer service, merchandising, and maintaining store cleanliness
- Received, tagged, and organized new merchandise shipments and stockroom inventory
- Assisted customers with styling advice based on preferences and current trends
- Maintained fitting room and sales floor organization according to company standards
- Adapted to fast-paced environments and effectively supported management and visual teams
Education
Ontario Secondary School Diploma -
Jean Vanier Catholic Secondary School
01.2015
Child And Youth Care
Centennial College
01.2017
Secondary School - undefined
Mary Ward Catholic Secondary School
01.2013
Skills
- Exceptional customer service and communication skills across diverse environments
- Strong leadership and team management, including hiring, training, and performance oversight
- Skilled in multitasking, time management, and prioritizing in fast-paced settings
- Experienced in social media support, content planning, and brand collaboration coordination
- Proficient in inventory management, order fulfillment, and product quality control
- Comfortable handling administrative tasks, scheduling, and professional correspondence
- Creative problem-solver with the ability to adapt quickly and remain calm under pressure
- Detail-oriented and highly organized, with a commitment to professionalism and reliability
- Knowledgeable in food safety, retail operations, and hospitality best practices
- Passionate about creating positive customer experiences and building strong client relationships
Languages
English
Certification
- Food Handler Certification
- Smart Serve
- safeTALK certification
Timeline
Manager
Marry Me Mochi
03.2024 - Current
Assistant
Little T Fitness
03.2024 - Current
Sales Associate
Call It Spring/ ALDO
03.2018 - 01.2021
Sales Associate
Aritzia
11.2017 - 01.2018
Sales Associate
Old Navy
06.2016 - 11.2017
Secondary School - undefined
Mary Ward Catholic Secondary School
Ontario Secondary School Diploma -
Jean Vanier Catholic Secondary School
Child And Youth Care
Centennial College