Annabelle Mariano
Toronto,ON
Summary
Proven achiever with extensive experience in medical office administration at Dr. Ali Torshizi's clinic, adept in managing patient records and enhancing patient satisfaction. Skilled in appointment coordination and fostering teamwork, demonstrated adaptability across healthcare and childcare roles, significantly improving operational efficiency and customer service standards. Well-qualified Medical Administrative professional successful at helping patients navigate medical office procedures while maintaining smooth and efficient business operations. Skilled in both patient care and clerical responsibilities. Exceptionally motivated and eager to support seamless medical office operations. Friendly Medical Office Assistant with 3 years of experience and strong office management skills. Proficient in Microsoft Office and EMR programs. Exceptional problem-solving and organizational skills. Talented at multi-tasking without compromising quality.
Overview
10
10
years of professional experience
Work History
Medical Office Admistrator
Dr. Ali Torshizi (Endocrinology)
11.2021 - Current
- Received, recorded and filed medical payments by check, cash, and credit card.
- Addressed patient inquiries promptly, providing clear explanations about treatment plans, insurance coverage, billing processes, or other concerns as needed.
- Optimized patient flow within the clinic by coordinating with clinical staff for smooth transition between appointments and procedures.
- Reviewed and sent medical records to other physicians upon request.
- Contributed to a positive workplace culture by fostering open communication among team members and addressing conflicts professionally when necessary.
- Coordinated with external partners such as labs, pharmacies, and referring physicians to facilitate timely access to critical patient information or services.
- Oversaw office records and maintained strict document control.
- Enhanced patient satisfaction with timely follow-ups and communication regarding their appointments and test results.
- Verified benefits and worked with insurance companies to obtain payments.
Machine Operator
Riverside Natural Foods
05.2018 - Current
- Followed detailed instructions to operate machines with accuracy and produce quality products.
- Set up and adjusted equipment and properly configured machines for daily operation.
- Trained new employees on proper machine operation, ensuring adherence to company standards and safety guidelines.
- Demonstrated adaptability by quickly learning how to operate new machinery and implementing newly introduced processes within the production environment.
Child Caregiver
Shireen Khan
08.2014 - 07.2018
- Sanitized dishes, tabletops, toys, and frequently touched surfaces to prevent spreading of germs.
- Ensured child safety through diligent supervision and adherence to established protocols.
- Administered first aid when necessary, maintaining a calm demeanor during emergencies and handling situations effectively.
- Applied positive behavior management techniques to enhance social interactions and emotional development.
Education
Medical Office Administrator - Medical Office Administrator
Anderson College
Toronto, ON06.2021
Bachelor of Science - Major in Mangement
San Ildefonso College
Tanay,Rizal Philippines03.2004
Skills
- Appointment Setting
- Office procedures understanding
- Follow-up skills
- Managing patient records
- Chart updates
- Patient Scheduling Proficiency
- Customer Service
- Strong Communication Skills
- Understanding of medical terminology
- Adaptable to change
- Time Management Capabilities
- Teamwork orientation
- Electronic Health Records Familiarity
- Understanding of medical ethics
- Appointment Coordination Abilities
- Medical Records Management
Languages
English
Full Professional
Tagalog
Native or Bilingual
Timeline
Medical Office Admistrator
Dr. Ali Torshizi (Endocrinology)
11.2021 - Current
Machine Operator
Riverside Natural Foods
05.2018 - Current
Child Caregiver
Shireen Khan
08.2014 - 07.2018
Medical Office Administrator - Medical Office Administrator
Anderson College
Bachelor of Science - Major in Mangement
San Ildefonso College
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