Annabelle Côté
Summary
A hardworking and passionate, full time job seeker with great organizational skills. Equipped with strong problem-solving abilities, willingness to learn, and excellent communication skills. Poised to contribute to team success and achieve positive results. Ready to tackle new challenges with dedication and enthusiasm.
Overview
9
9
years of professional experience
Work History
Dispatcher
BW Towing
08.2022 - Current
- Coordinated towing requests, ensuring timely and efficient dispatch of vehicles.
- Managed communication between drivers and clients to streamline service delivery.
- Maintained accurate records of service calls and vehicle statuses for reporting purposes.
- Provided exceptional customer service to callers, remaining empathetic and patient during emergencies.
- Assisted customers in navigating insurance company processes.
- Supported financial transactions and accounts payable.
- Managed high-stress situations to ensure caller calmness, using effective communication and problem-solving skills.
Team Lead
Johnny’s Pizza
01.2021 - 2022
- Led cashier team to ensure efficient customer service and accurate transaction processing.
- Trained new cashiers on point-of-sale systems and best practices for customer interaction.
- Resolved customer complaints promptly, enhancing overall satisfaction and loyalty.
- Collaborated with management to implement promotional campaigns that increased sales volume.
Customer Service Representative
McDonald's Restaurant
02.2017 - 2022
- Provided product information and recommendations to enhance customer satisfaction levels.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Collaborated with colleagues to ensure timely responses to customer requests.
- Assisted customers in navigating company website and placing online orders, improving overall user experience.
- Trained new Customer Service Representatives on company policies, procedures, and best practices.
Education
High School Diploma -
Erin District High School
Erin, ON06-2020
Skills
- Customer service
- Decision-making
- Problem-solving
- Route planning
- Multitasking and organization
- Team collaboration
- Creative thinking
- Bilingual in English and French
- System inputting
- Critical thinking skills
Timeline
Dispatcher
BW Towing
08.2022 - Current
Team Lead
Johnny’s Pizza
01.2021 - 2022
Customer Service Representative
McDonald's Restaurant
02.2017 - 2022
High School Diploma -
Erin District High School
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