Anna Yang
Toronto,ON
Summary
Dedicated and results-driven Health Information Management professional with over 20 years of experience in ensuring data accuracy, regulatory compliance, and quality assurance within healthcare organizations. Skilled in managing electronic health record systems (Cerner, Meditech) and adhering to PHIPA standards for the secure handling of sensitive patient data. Adept at conducting data quality audits, developing policies, and liaising with stakeholders to drive continuous improvement initiatives. Proven ability to prioritize tasks and multi-task in fast-paced environments while quickly adapting to new information and technologies. Fluent in English and Mandarin, with the ability to understand Cantonese, fostering strong communication with diverse teams and clients.
Overview
20
20
years of professional experience
1
1
Certification
Work History
Education Consultant
Health Care Can
Ottawa, Ontario
09.2009 - Current
- Assessed student performance through practical assignments, providing constructive feedback to support learning outcomes for Health Information Management and Health Statistics.
- Offered individualized support to students, addressing questions, and helping them navigate challenging course material.
- Stayed current on industry trends in Health Information Management and Health Statistics to ensure content relevance and accuracy.
Release of Information Specialist
North York General Hospital
Toronto, Ontario
04.2005 - Current
- Reviewed patient records to determine releasable information in compliance with PHIPA (Personal Health Information Protection Act) guidelines.
- Maintained confidentiality of all patient records, ensuring strict adherence to PHIPA regulations and internal policies regarding the handling of protected health information (PHI).
- Collaborated with departments to ensure compliance with applicable laws governing access to PHI, resolving issues related to incomplete or inaccurate authorizations.
- Gathered and arranged medical records to fulfill information requests, ensuring timely and accurate responses to both internal and external stakeholders.
- Processed incoming and outgoing communications, including mail, emails, faxes, and phone calls, related to requests for the release of information.
- Conducted searches within the electronic health record system to locate and retrieve requested documents.
- Assisted in the development of policies and procedures related to the release of information activities, contributing to improved processes and efficiency.
- Educated staff members on proper handling techniques for confidential medical records, promoting best practices for maintaining patient privacy.
- Prepared correspondence to notify requestors when additional documentation was required prior to releasing requested records.
- Responded promptly and professionally to customer inquiries via telephone or email, ensuring satisfaction and clear communication throughout the release process.
Registration Clerk
Lakeridge Health
Oshawa, Ontario
02.2016 - 05.2018
- Entered data into electronic medical records system to ensure accuracy of patient information.
- Informed patients of their rights and responsibilities regarding healthcare services.
- Provided customer service to all individuals entering the hospital by providing directions, answering questions, and assisting them in any way possible.
Education
Certificate - Health Information Management
Canadian Healthcare Association
Ottawa05-2005
Bachelor of Science - Health Studies
York University
Toronto, ONSkills
- Certified and maintain an active membership in good standing with CHIMA
- Electronic Health Records (EHR) Systems: Proficient in Cerner and Meditech for managing and retrieving patient data, ensuring compliance with PHIPA regulations
- Fluent in English and Mandarin, with the ability to understand Cantonese, enhancing communication with diverse patient populations and stakeholders
- Strong Communication and Interpersonal Skills
- Exceptional organizational skills
- Time Management: Skilled in prioritizing and multitasking in high-pressure, fast-paced environments to meet deadlines, and organizational goals
- Adaptability: Quick to absorb new information, and learn new processes, technologies, and systems
Certification
- Certified Canadian Health Information Management Professional (CHIM)
Timeline
Registration Clerk
Lakeridge Health
02.2016 - 05.2018
Education Consultant
Health Care Can
09.2009 - Current
Release of Information Specialist
North York General Hospital
04.2005 - Current
- Certified Canadian Health Information Management Professional (CHIM)
Certificate - Health Information Management
Canadian Healthcare Association
Bachelor of Science - Health Studies
York University
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