Anna Xu
Port Moody,British Columbia
Summary
Highly effective at keeping operations running smoothly, juggling multiple priorities at once while keeping customers satisfied with high-quality, efficient service. Proactively keeps team members on task and motivates them to be better every shift.
Overview
5
5
years of professional experience
1
1
Certification
Work History
Shift Manager
Rocky Point Ice Cream
02.2019 - Current
- Improved overall team performance by effectively delegating tasks and providing clear instructions to a team of 2 to up to 16 members per shift.
- Achieved consistent customer satisfaction by addressing concerns promptly and professionally.
- Promoted a positive work environment through open communication and constructive feedback.
- Was chosen to help train new employees on company policies, procedures, and job responsibilities, ensuring seamless integration into the team.
- Contributed to increased sales revenue by creating a game for young staff to achieve sales goals per shift.
Education
Bachelor of Science - Kinesiology
Simon Fraser University
Burnaby, BC08.2026
High School Diploma -
Gleneagle Secondary School
Coquitlam, BC06.2022
Skills
- Punctual and Reliable
- Training and Mentoring
- Delegating Work
- Quality Assurance
- Handling Customer Complaints
- Attention to detail
- Accurate Money Handling
- Staff motivation
Volunteering and community involvement
- SFU co-ed intramural soccer captain - Gathered 12 players and plans to lead us to victory for the Spring 2024 semester. Responsible for sharing game times, seeing if we have enough players, and notifying them of any changes in rules or schedule. 2024
- SFU co-ed intramural volleyball and soccer player - Contributed goals, assists, teamwork, sportsmanship, and good attendance. Placed 1st place championship in intramural soccer, in Fall 2023.
- Gleneagle Senior Boys Volleyball manager - Messenger between coach and players, helped run smooth practices, organized hoodie and jersey sizes, and wrap-up party food ordering. 2022
- English Ivy Removal - Learned about the invasive species English Ivy and properly removed off properties in forests of Port Moody. 2020
- Bumblebee Restoration Project - Knocked on doors to promote awareness and accept donations for funds through Krispy Creme Donuts. 2019
- CMFSC BCSPL Player 2018-2021
Languages
English
Native or Bilingual
Japanese
Full Professional
Certification
- Rock Climbing Belay Certification 2022
- St. Johns Ambulance CPR and First Aid Certification 2020
- Food Safe Level 1 2019
- Bronze Cross Certification 2018
hobbies
- Hiking
- Camping
- Travelling
- Sports (soccer, golfing, swimming, volleyball, climbing, etc)
- Baking and cooking
Timeline
Shift Manager
Rocky Point Ice Cream
02.2019 - Current
Bachelor of Science - Kinesiology
Simon Fraser University
High School Diploma -
Gleneagle Secondary School
- Rock Climbing Belay Certification 2022
- St. Johns Ambulance CPR and First Aid Certification 2020
- Food Safe Level 1 2019
- Bronze Cross Certification 2018
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