Summary
Overview
Work History
Education
Skills
Software
Timeline
Generic

ANNA WONG

Calgary,Alberta

Summary

Highly organized and detail-oriented individual seeking a position that will utilize administrative and coordination skills. Skilled in business management covering budgeting and costs, headcount and resourcing management, premises management, office administration and functional event management. Proven ability to work efficiently and effectively in a dynamic, fast-paced environment while building and maintaining a positive relationship with all levels of stakeholders.

Overview

19
19
years of professional experience
8
8
years of post-secondary education
4
4
Languages

Work History

Senior Regional Business Manager

HSBC
04.2021 - 12.2022
  • Supported efficient and effective day-to-day operational management across the Hong Kong and Asia Pacific Risk and Compliance department with c1.3k headcount
  • Managed key processes for the assigned team/function including budgeting and costs, Business Continuity Plans (BCP), Premises Management, headcount and resourcing, Office Administration and functional events
  • Cost Management & Budget Forecasting – ensured all financial targets are understood and managed within plan
  • Led the coordination of Business Continuity Planning across the department
  • Event Management – planned and drove large scale and significant events and staff engagement activities (townhalls, exchange meetings, annual dinner etc.)
  • Offshoring Activities – coordinated the offshore activities for the assigned sub-function; ensured offshore target is achieved, smooth set up and onboarding of offshore resources and service/performance level agreements are set correctly (offshore locations: China and India)
  • People Management – managed and tracked headcount and resources according to the annual operation plan and ensured adherence to the organisational design and structure
  • Premises Management – planned and managed the usage of office workspace for the department
  • Led and drove office relocation and team consolidation to achieve cost savings target
  • Office Administration – handled logistics for new comers and leavers, lockers and storage assignment, technology requirements and office space maintenance.

Compliance Business Manager

HSBC
08.2020 - 03.2021
  • Supported efficient and effective day-to-day operational management across the Hong Kong and Asia Pacific Risk and Compliance department with c1.3k headcount
  • Managed key processes for the assigned team/function including budgeting and costs, Business Continuity Plans (BCP), Premises Management, headcount and resourcing, Office Administration and functional events
  • Cost Management & Budget Forecasting – ensured all financial targets are understood and managed within plan
  • Led the coordination of Business Continuity Planning across the department
  • Event Management – planned and drove large scale and significant events and staff engagement activities (townhalls, exchange meetings, annual dinner etc.)
  • Offshoring Activities – coordinated the offshore activities for the assigned sub-function; ensured offshore target is achieved, smooth set up and onboarding of offshore resources and service/performance level agreements are set correctly (offshore locations: China and India)
  • People Management – managed and tracked headcount and resources according to the annual operation plan and ensured adherence to the organisational design and structure
  • Premises Management – planned and managed the usage of office workspace for the department
  • Led and drove office relocation and team consolidation to achieve cost savings target
  • Office Administration – handled logistics for new comers and leavers, lockers and storage assignment, technology requirements and office space maintenance.

Manager Strategy, Engagement and Governance

HSBC
12.2018 - 07.2020
  • Supported the Regional Head in areas of resourcing, Annual Operation Plan, budget management and day to day operational management across the regional FCTM teams
  • Worked closely with ExCo members, hiring managers and country Heads in the region to understand and identify latest hiring needs and progress for accurate resources planning and forecasting
  • Reviewed and provided advice on position management to ensure adherence to Organisational Design principal
  • Coordinated and managed key processes within the function including Business Continuity Plans (BCP), Business Information Risk, Records Management, Office location strategy (including relocation, renovation, office space review) and Office administration and expenses
  • Supported the coordination of function wide activities including local/overseas offsite, Townhalls, Exchange meetings.

Assistant Governance Manager

HSBC
05.2017 - 11.2018
  • Supported the Regional Head in areas of resourcing, Annual Operation Plan, budget management and day to day operational management across the regional FCTM teams
  • Worked closely with ExCo members, hiring managers and country Heads in the region to understand and identify latest hiring needs and progress for accurate resources planning and forecasting
  • Reviewed and provided advice on position management to ensure adherence to Organisational Design principal
  • Coordinated and managed key processes within the function including Business Continuity Plans (BCP), Business Information Risk, Records Management, Office location strategy (including relocation, renovation, office space review) and Office administration and expenses
  • Supported the coordination of function wide activities including local/overseas offsite, Townhalls, Exchange meetings.

Assistant Human Resources Manager

HSBC
10.2010 - 05.2017
  • Executive Assistant to the Head of HR for IT, Global Private Banking and Smaller Functions ASP
  • Provided extensive secretarial and team administration support including calendar and inbox management, travel arrangement, processing expenditures, physical and electronic records management and staff onboarding and offboarding arrangement
  • Supported on people priorities and agenda, including accurate and timely management information reporting on performance and talent management for calibration, updating HR records and reporting of Personal Code of Conduct (PCC) cases in HR system.

Assistant Manager Card Fraud Investigations

HSBC
07.2006 - 09.2010
  • Conducted investigations on various ATM/Credit card frauds and Account Take Over cases
  • Performed fraud review and analysis to identify the latest card fraud trend; supported the formulation of effective fraud controls to reduce the fraud risk exposure
  • Conducted merchant education on the latest fraud pattern to increase merchants’ fraud awareness
  • Handled customer complaints on card fraud cases to ensure the disputes are managed and resolved in professional manner.

Assistant Manager Community Relations

HSBC
08.2003 - 06.2006
  • Supported the planning, development, implementation, monitoring and promotion of HSBC’s community relations programmes in Hong Kong and mainland China
  • Reviewed proposals and prepared entries for new donation projects to ensure they are properly reported and recorded under the Bank’s group database
  • Monitored the Bank’s charitable commitments and disbursements
  • Co-ordinated and led the Bank’s employee volunteering activities.

Education

Bachelor of Commerce in Finance -

The University of Calgary
Calgary, Canada
01.1995 - 05.1999

Advanced High school Diploma with Honour - undefined

Sir John G. Diefenbaker Senior High School
Calgary, Canada
01.1992 - 05.1995

Skills

Strong in organizing, planning and executionundefined

Software

Microsoft Office (Word, Excel, PowerPoint, Teams))

Sharepoint Online

Experience with Concur

Timeline

Senior Regional Business Manager

HSBC
04.2021 - 12.2022

Compliance Business Manager

HSBC
08.2020 - 03.2021

Manager Strategy, Engagement and Governance

HSBC
12.2018 - 07.2020

Assistant Governance Manager

HSBC
05.2017 - 11.2018

Assistant Human Resources Manager

HSBC
10.2010 - 05.2017

Assistant Manager Card Fraud Investigations

HSBC
07.2006 - 09.2010

Assistant Manager Community Relations

HSBC
08.2003 - 06.2006

Bachelor of Commerce in Finance -

The University of Calgary
01.1995 - 05.1999

Advanced High school Diploma with Honour - undefined

Sir John G. Diefenbaker Senior High School
01.1992 - 05.1995

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