Anna Wolfe
Cleardale,AB
Summary
Dynamic and adaptable professional with a proven track record at Co-op Restaurant, excelling in high-pressure environments and fostering strong team collaboration. Skilled in customer service and efficient multitasking, I significantly enhance guest experiences and operational efficiency. Demonstrates a commitment to excellence and a positive, professional attitude, contributing to the reputation and success of the workplace.
Overview
7
7
years of professional experience
Work History
Waitress
Co-op Restaurant
06.2024 - 09.2024
- Handled high-pressure situations with composure, maintaining excellent service standards even during busy shifts.
- Maintained clean and welcoming dining environment, ensuring a positive guest experience.
- Used cash registers and credit card machines to cash out customers.
- Supported teamwork atmosphere among staff members through clear communication and collaboration during shifts.
- Built rapport with regular customers through friendly interactions and attentiveness to their preferences.
- Carried out complete opening, closing and shift change duties to keep restaurant working efficiently and teams ready to meet customer needs.
Housekeeper
IG Enterprises
11.2023 - 04.2024
- Disinfected and mopped bathrooms to keep facilities sanitary and clean.
- Cleaned and stocked guest rooms by replacing used towels and linens vacuuming floors, making beds, and restocking bathroom items.
- Vacuumed rugs and carpeted areas in offices, lobbies, and corridors.
- Used chemicals by following safety protocols and procedures to avoid burns and injuries.
- Maintained clean and comfortable environments in commercial buildings by vacuuming, cleaning windows, and dusting.
- Disposed of trash and recyclables each day to avoid waste buildup.
- Maximized efficiency of housekeeping operations through effective communication with team members and supervisors.
Front Desk/housekeeper
Hotel 8
02.2019 - 09.2021
- Assisted in managing lost property procedures by logging items left behind by guests and facilitating their safe return when possible.
- Assisted with reservation management, effectively handling cancellations and modifications to bookings.
- Developed strong rapport with repeat guests, fostering loyalty to the hotel brand.
- Supported other departments during busy periods or staffing shortages, demonstrating flexibility and adaptability within the role.
- Maintained a clean and welcoming lobby area for guests, ensuring a positive first impression.
- Collaborated with housekeeping staff to ensure timely room turnover and availability for incoming guests.
- Demonstrated positive and professional attitude with guests, coworkers and management to contribute to positive work environment and maintain reputation of hotel.
Drive through operator/ Front customer service
Dairy Queen Grill & Chill
Peace river , Alberta
03.2018 - 01.2019
- Worked effectively in fast-paced environments.
- Skilled at working independently and collaboratively in a team environment.
- Demonstrated respect, friendliness and willingness to help wherever needed.
- Paid attention to detail while completing assignments.
Education
N/A - N/A
Outreach Center
Peace River, ABSkills
- Customer Service
- Strong multitasking
- Greeting guests
- Team Collaboration
Languages
Low german
Professional Working
English
Full Professional
Timeline
Waitress
Co-op Restaurant
06.2024 - 09.2024
Housekeeper
IG Enterprises
11.2023 - 04.2024
Front Desk/housekeeper
Hotel 8
02.2019 - 09.2021
Drive through operator/ Front customer service
Dairy Queen Grill & Chill
03.2018 - 01.2019
N/A - N/A
Outreach Center
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