Summary
Overview
Work History
Education
Skills
Affiliations
Certification
References
Timeline
Generic

Annika White

Victoria,BC

Summary

Personable and dedicated Customer Service Representative with extensive experience in [Type] industry. Solid team player with upbeat, positive attitude and proven skill in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Articulate, enthusiastic and results-oriented with demonstrated passion for building relationships, cultivating partnerships and growing businesses.

Overview

1
1
Certification

Work History

Office Manager

Modo Car Coop
Vancouver, BC
  • Developed and implemented office policies and procedures.
  • Supervised staff members, organized schedules and delegated tasks.
  • Maintained filing system for records, correspondence and other documents.
  • Ordered supplies and equipment to maintain adequate inventory levels.
  • Answered phone calls, responded to emails, routed mail and coordinated courier services.
  • Resolved customer inquiries in a timely manner while maintaining positive relationships with clients.
  • Managed front desk operations including greeting visitors, answering questions or directing them to appropriate personnel.
  • Provided training to new hires on office policies and procedures.
  • Maintained impeccable office organization to support efficiency, professionalism and performance objectives.

Insurance Agent

Cooperators
Vancouver
  • Provided customers with information regarding plan features, pricing, and availability.
  • Educated customers on the importance of maintaining adequate insurance coverage.
  • Ensured compliance with applicable laws, regulations, and company policies while selling insurance products.
  • Resolved customer complaints in a timely manner to maintain high satisfaction levels.
  • Developed relationships with new clients through cold calling and referrals from existing customers.
  • Maintained accurate records of all insurance transactions using computer software systems.
  • Gathered detailed information from customers prior to offering quotes or making recommendations.
  • Processed payments received from clients promptly according to established procedures.
  • Responded quickly and accurately to inquiries from clients regarding their coverage plans.
  • Engaged customers and provided high level of service by carefully explaining details about documents.

Insurance Agent

Harboard Insurance/Waypoint Insurance
Victoria
  • Ensured compliance with applicable laws, regulations, and company policies while selling insurance products.
  • Assessed customer risk levels and recommended appropriate coverage options.
  • Educated customers on the importance of maintaining adequate insurance coverage.
  • Resolved customer complaints in a timely manner to maintain high satisfaction levels.
  • Maintained accurate records of all insurance transactions using computer software systems.
  • Scheduled meetings with prospective clients to discuss available products and services.
  • Processed payments received from clients promptly according to established procedures.
  • Responded quickly and accurately to inquiries from clients regarding their coverage plans.
  • Explained coverage options to potential policyholders, answering questions or concerns.
  • Achieved repeat business and referrals through personalized services.

Education

Early Child Development

??
Sweden

Skills

  • Administrative Support
  • Team Supervision
  • Data Entry
  • Customer Service
  • Staff Management
  • Operations Management
  • Office Administration

Affiliations

  • Emergency Preparedness
  • Event Volunteer - Vancouver Folk Festival Securtity Team

Certification

  • Emergency preparedness
  • Security

References

References available upon request.

Timeline

Office Manager

Modo Car Coop

Insurance Agent

Cooperators

Insurance Agent

Harboard Insurance/Waypoint Insurance

Early Child Development

??

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Annika White