Anna Walker
Small Business Owner
Calgary,AB
Summary
Motivated and compassionate professional with a strong background in customer service and hospitality. Committed to life-long learning and continuous personal and professional growth. Easily establishes rapport with clients and exceeds company expectations. Focused on achieving company goals and going above and beyond. Versatile and diplomatic with experience stepping into roles and quickly making positive changes that drive company success.
Overview
10
10
years of professional experience
Work History
Vacation Rental and Private Home Cleaner
Self-Employed
Calgary, AB
08.2023 - Current
- Improved property ratings by maintaining an average of 4.9/5 stars on Airbnb listings
- Streamlined inventory management, significantly reducing labour and inventory costs
- Enhanced guest experience through personalized interactions, leading to a 20% increase in repeat bookings.
Guest Service Agent/Housekeeper
Dusky Diamond Bed & Breakfast
Inverness, NS
09.2019 - 09.2022
- Increased guest satisfaction scores by 25% through proactive issue resolution and personalized service
- Achieved a consistent 95% occupancy rate during peak seasons by delivering exceptional guest experiences.
Food & Beverage Server
Swiss Chalet
Calgary, AB
11.2018 - 09.2019
- Managed large sections during peak hours, increasing table turnover by 15%
- Maintained 100% accuracy in order taking, minimizing customer complaints
- Contributed to a 10% rise in repeat customers through outstanding service.
Food & Beverage Server
The Blues Can
Calgary, AB
04.2019 - 08.2019
- Effectively coordinated with kitchen and performance staff to maintain service efficiency, reducing wait times by 20%
- Boosted sales by 10% through upselling and promoting event specials.
Food & Beverage Server/Bartender
Podollan Pub
Fort McMurray, AB
01.2018 - 09.2018
- Increased bar sales by 12% by creating and promoting new drink specials
- Ensured compliance with AGLC regulations, maintaining a 100% pass rate during inspections
- Enhanced room service efficiency, reducing delivery times by 15%.
Food & Beverage Server
Montana's BBQ & Bar
Fort McMurray, AB
09.2016 - 01.2018
- Consistently received 100% positive customer feedback on surveys
- Trained new hires, reducing onboarding time by 30% and improving service quality
- Full-time evening shift lead and closer responsible for overseeing 10+ server floor during high volume, fast turnover periods.
Food & Beverage Server
Cabot Links
Inverness, NS
05.2016 - 09.2016
- Improved on-course service efficiency, reducing guest wait times, increasing customer satisfaction and boosting ratings
- Enhanced guest experience by providing timely and accurate weather and course updates.
Food & Beverage Server
Mr. Mikes Steakhouse Casual
Saskatoon, SK
01.2015 - 05.2016
- Led a team training initiative with 20+ new servers
- Enhanced overall guest experience by introducing a more efficient style of service, improving overall guest experience and ratings.
Education
Diploma in Open Studies -
Bow Valley College
01.2020
¾ Semesters of Licensed Practical Nursing -
Keyano College
01.2017
Bachelor of Arts - English Literature
Cape Breton University
05-2012
Skills
- Customer Service
- Exceptional time management
- Complex Problem-Solving
- Quality Assurance
- Client Relationship Building
- Scheduling and Planning
- Strong Organization
- Training programs
- Customer Relations
- Customer Education
- Sales Strategies
- Meeting deadlines
- Complaint Handling
- Sales Documentation
- Relationship Building
- Driven and Determined
- Budget Control
- Social Media Marketing
- Cost Control and Budgeting
- Work Planning and Prioritization
- Negotiation and Persuasion
- Attention to Detail
Timeline
Vacation Rental and Private Home Cleaner
Self-Employed
08.2023 - Current
Guest Service Agent/Housekeeper
Dusky Diamond Bed & Breakfast
09.2019 - 09.2022
Food & Beverage Server
The Blues Can
04.2019 - 08.2019
Food & Beverage Server
Swiss Chalet
11.2018 - 09.2019
Food & Beverage Server/Bartender
Podollan Pub
01.2018 - 09.2018
Food & Beverage Server
Montana's BBQ & Bar
09.2016 - 01.2018
Food & Beverage Server
Cabot Links
05.2016 - 09.2016
Food & Beverage Server
Mr. Mikes Steakhouse Casual
01.2015 - 05.2016
Diploma in Open Studies -
Bow Valley College
¾ Semesters of Licensed Practical Nursing -
Keyano College
Bachelor of Arts - English Literature
Cape Breton University
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