Detail-oriented customer focused professional who demonstrates success in transforming challenges into customer satisfaction. Experienced in various customer service industries. Apply advanced interpersonal skills to maintain high quality standards of service and improve the overall guest experience. Uses appropriate self-regulation skills to manage emotions and maintain an optimistic attitude in the workplace. Possesses excellent problem-solving skills to quickly and efficiently resolve customer inquiries and complaints, ultimately enhancing customer satisfaction and loyalty. An individual with an awareness of their customers and a high level of emotional intelligence who promotes team building, strengthens relationships, creates a positive work environment, and consistently meets goals at both the micro and macro levels of business.
Years of Customer Focused Experience
Guest services assistance
2019-2020
College Diploma - Open Studies
Bow Valley College, Calgary, AB
2016-2017
College Diploma - Practical Nursing
Keyano College, Fort McMurray, AB
2007-2012
Bachelor of Arts Degree - English Literature
Cape Breton University, Sydney, NS
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