Anna Victor Edward
Timmins,ON
Summary
Dynamic Account Manager with a proven track record at WJC Project Management, driving a 20% revenue increase per account. Expert in client relationship management and effective communication, achieving a 95% client retention rate. Bilingual in English and French, skilled in sales solutions and problem-solving to enhance client satisfaction and business growth. successful at handling numerous clients and difficult individuals. Focused on attending to various customer needs with a history of achieving and exceeding expectations. Expert salesperson and team leader. Ongoing student pursuing flexible part-time employment with weekend and evening shift options.
Overview
4
4
years of professional experience
Work History
Account Manager
WJC Project Management
Sharq, Kuwait
02.2021 - 12.2024
- Identified client growth opportunities, resulting in a 20% average revenue increase per account year-over-year.
- Managed a portfolio of 30+ key client accounts, maintaining 95% client retention through consistent relationship building and proactive communication.
- Increased client retention rate from 85% to 95% over three years.
- Closed upsell deals worth $350K+ in additional revenue.
- Solicited feedback from customers on their experience with products or services.
- Monitored industry trends and made recommendations for changes in strategy accordingly.
- Provided technical support to customers when needed.
Sales Associate
IKEA
Kuwait
12.2020 - 12.2021
- Helped boost seasonal sales by upselling promotions and loyalty programs.
- Maintained cleanliness and orderliness of store sections during high-traffic hours.
- Developed strong analytical skills by managing customer feedback data, leading to a 20% improvement in service efficiency.
- Provided accurate information about products, prices and services.
- Greeted customers and provided exceptional customer service.
- Handled customer complaints in a professional manner.
Education
Social Service Worker
Northern College of Applied Arts And Technology
Timmins, ON08-2026
Higher Secondary Education - Commerce Computer Applications, Psychology
St. Augustine’s H S School
03.2024
Skills
- Team collaboration
- Issue resolution
- Client relationship management
- Payment collecting
- Invoice balancing
- Goal setting
- Sales solutions
- Problem solving
- Effective communication
- Complaint management
- Needs analysis
- Sales development
- Bilingual: English & French (A1)
Languages
English
Full Professional
French
Limited
Websites
References
References available upon request.
Timeline
Account Manager
WJC Project Management
02.2021 - 12.2024
Sales Associate
IKEA
12.2020 - 12.2021
Social Service Worker
Northern College of Applied Arts And Technology
Higher Secondary Education - Commerce Computer Applications, Psychology
St. Augustine’s H S School
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