Anna Van Dyk
St. Catharines,ON
Summary
Versatile and dedicated professional with a background in the Fort George Fife and Drum Corps, demonstrating exceptional customer service and adherence to high standards of professionalism. Knowledge in POS operation and maintaining a positive, professional demeanor under pressure. Proven ability to enhance team cohesion and customer satisfaction through effective communication and a warm, friendly approach.
Overview
9
9
years of professional experience
Work History
Fort George Fife And Drum Corps
Government Of Canada
01.2016 - 09.2022
- Ensured adherence to high standards of professionalism by following uniform guidelines at all times, keeping up with cleaning and maintenance.
- Attended practice to improve individual skills and learning/memorizing hundreds of songs, improve group cohesion.
- Interacting professionally and friendly with visitors to share history and answer any questions.
- Attended events, demonstrations, and other activities.
- Implemented safety measures assisting with infantry activities.
Server
Avondale Dairy Bar
09.2023 - 09.2024
- Greeted incoming customers and provided reliable, friendly customer service.
- Maintained a clean and organized workspace, items stocked, ensuring a positive environment for customers and coworkers.
- Managed long lines of customers during peak times while maintaining professionalism under pressure.
- Maintained menu knowledge to provide recommendations and answers to customer questions.
- Processed sales transactions for gift card, debit, and credit purchases.
- Provided support to fellow team members when needed, creating a cohesive work environment.
- Properly labeled and stored food and fresh ingredients in cooler or freezer to optimize freshness.
Server
Tim Hortons
10.2022 - 02.2023
- Served food and beverages promptly with focused attention to customer needs.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
- Cultivated warm relationships with regular customers.
- Performed opening and closing duties, ensuring the dining area was prepared for seamless service transitions.
- Maintained clean and organized areas to uphold restaurant hygiene standards.
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
Education
High School Diploma -
Welland Centennial Secondary School
240 Thorold Rd, Welland, ON L3C 3W106-2022
No Degree -
Niagara College
100 Niagara College Blvd, Welland, ON L3C 7L304-2022
Skills
- Food Handlers Certificate
- Standard First Aid C
- Workers Health And Safety Certification
- 10 years of experience with infants and toddlers
- Customer Service
- Cool Under Pressure
- Reliable and Responsible
- Adaptable and Flexible
- Warm and Friendly
- Positive and professional
- POS operation and cash handling
- AODA Certificate
- WHMIS Certification
Timeline
Server
Avondale Dairy Bar
09.2023 - 09.2024
Server
Tim Hortons
10.2022 - 02.2023
Fort George Fife And Drum Corps
Government Of Canada
01.2016 - 09.2022
High School Diploma -
Welland Centennial Secondary School
No Degree -
Niagara College
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