ANNA VALENZUELA

Toronto,Ontario

Overview

years of professional experience

Certification

ONE KING WEST HOTEL & RESIDENCE

05.2023 - Current

Managed daily operations of concierge and valet desk while monitoring staff performance to proactively address inefficiencies.
Addressed customer inquiries with timely and professional responses via phone, email and in-person interactions.
Greeted guests upon arrival and offered directions to key amenities to cultivate quality hotel experiences.
Worked closely with guests, some VIP, or celebrity, with high degree of respect for privacy, and arrangement of amenities.
Facilitated guest check-in and check-out processes to reduce wait times and increase guest convenience.
Created and maintained comprehensive database of local attractions and restaurants to assist personnel in recommending guest entertainment.
Arranged special transportation for guests and booked taxis and business-class vehicles.
Monitored hotel's budget and financial records.

HUMBER COLLEGE

02.2022 - 05.2023

Contributed to creating an inclusive environment and promoted diversity among students and colleagues
Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
Provided continuous assistance and efficient problem-solving to residents acting as the main point of contact for their needs and concerns
Effectively addressed emergencies working with the Public Safety department between other first responders
Conducted accurate billing and financial operations of multiple accounts to ensure a faithful representation of reports while maintaining the most up-to-date data in the system.
Integrated and mastered the use of software reports and Microsoft Office to update the admission of students on an everyday basis
Acted as a representative of Residence in multiple events of University of Guelph-Humber and Humber College to recruit students
Participated in multiple tours and gatherings of large groups while guiding and educating students on the admission process of Residence

Humber College Institute of Technology

Toronto, Ontario

04.2023

Secondary School Francisco Pascasio

Moreno - El Bolsón, Rio Negro

12.2020

English

Native or Bilingual