Anna Truong
Toronto
Summary
Sales professional with solid track record in driving revenue growth and enhancing customer satisfaction. Adept at building strong client relationships, leveraging product knowledge, and implementing effective sales strategies. Strong focus on teamwork and adaptability ensures consistent achievement of goals in dynamic environments. Skilled in communication, problem-solving, and time management.
Overview
8
8
years of professional experience
Work History
Seasonal Sales Associate
Pandora
09.2024 - Current
- Built relationships with customers to encourage repeat business.
- Boosted customer satisfaction levels through exceptional service, addressing concerns promptly, and providing a welcoming store environment.
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
- Managed efficient cash register operations.
FOH Team Member
Nando's
06.2022 - 02.2025
- Warmly and quickly greeted, took orders, and served guests with food allergies or special diets
- Always kept workstation and dinning room clean according to safety protocol standards according to internal and federal regulations
- Performed cashiering functions by closing checks and preparing end-of-day reports
- Serviced guests with food and alcoholic beverage requests in a timely, professional, and friendly manner
- Excellent knowledge of the menu to advise customers and upsell menu items when possible
- Ensured all tables and cutlery were placed neatly and everything was tidy at all times
- Great social and time management skills to adequately satisfy groups of up to 40 guests at a time
Kitchen Staff
Demetres Strada
06.2021 - 06.2022
- In charge of customer satisfaction through preparing and packaging various dessert items
- Extremely fast paced work environment with juggling back to back orders and prep work
- Responsible for keeping the kitchen well stocked and organized at all times
- Responsible for providing quality customer service to all customers and drivers through quick service and ability to answer any questions
- Requires critical awareness and analysis handling store shipment and products
Server and Hostess
Banh Cuon Thanh Truc Restaurant
04.2017 - 01.2020
- Prepared and served special orders to individuals with food allergies or special diets
- Maintained cleanliness and food safety standards according to internal and federal regulations
- Performed cashiering functions by closing checks and preparing end-of-day reports
- Serviced guests with food and beverage requests in a timely, professional, and friendly manner
- Excellent knowledge of the menu to advise customers and upsell menu items when possible
- Ensured all tables and cutlery were placed neatly and everything was tidy at all times
- Great social and time management skills to adequately satisfy groups of up to 30 guests
Volunteer
Boys and Girls Club
11.2018 - 05.2019
- Assist staff to ensure that members: actively participate in a variety of programs and activities; seek advice and guidance from staff in regard to problems; receive caring supervision, respect, and recognition for their efforts
- Ensure safety, positive values and ethical behavior through quality in programs, and the appearance of the Club, at all times
- Provide guidance to members; act as role model
- Assist in maintaining inventories of all program equipment and supplies; ensure all related supplies and equipment are maintained in good order (cleanliness and upkeep of Program Area after usage)
Education
Concurrent Bachelor of Education - French Studies
York University
Toronto, Ontario04.2025
O.S.S.D -
Father Henry Carr Catholic Secondary School
Toronto, Ontario06.2020
Skills
- Teamwork and collaboration
- Customer service
- Time management
- Problem-solving skills
- Verbal/written communication
- Conflict resolution
- Multi-tasking strength
Accomplishments
- 06/01/16, High Honours
- 06/01/17, High Honours
- 06/01/18, High Honours
- 06/01/19, High Honours
- 09/01/20, Glendon Top Scholar
Highlights Of Skills And Abilities
- Smart Serve
- Excellent communication skills and ability to adapt to dynamic and fast-paced environments
- Very quick learner, dedicated to mastering any new routines or methods with persistence
- Great performance under pressure, outstanding work ethic no matter the circumstances
- Taking initiative and seeking solutions to arising problems
- Proficient interpersonal skills and the ability to establish and maintain collaborative working relationships with co-workers and customers
- Utilizes major leadership skills through leading by example and encouraging others
- Strong values of integrity, honoring promises
- Self-sufficient handling of tasks with minimal support
- Accomplishes all tasks beyond expectations with 100% effort and determination
Languages
English
Native or Bilingual
Timeline
Seasonal Sales Associate
Pandora
09.2024 - Current
FOH Team Member
Nando's
06.2022 - 02.2025
Kitchen Staff
Demetres Strada
06.2021 - 06.2022
Volunteer
Boys and Girls Club
11.2018 - 05.2019
Server and Hostess
Banh Cuon Thanh Truc Restaurant
04.2017 - 01.2020
O.S.S.D -
Father Henry Carr Catholic Secondary School
Concurrent Bachelor of Education - French Studies
York University
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