Anna Trapp
San Diego
Summary
With more than 20 years of experience in Human Resources, including managerial roles, consistently implemented effective talent management and employee engagement strategies. These efforts have contributed to a significant reduction in turnover rates, and a 200% increase in employee engagement. Developed and implemented scalable performance management and succession planning initiatives that aligned with organizational goals, ensuring a steady pipeline of high-potential leaders. Experienced in leading cross-functional partnerships with the operations, engineering, and sales departments to drive compliance, foster a high-performance culture, and promote the company's core values. Expertise in talent acquisition, performance management, and utilizing data-driven HR analytics to optimize decision-making. Proven record of developing and facilitating training programs that advance employee knowledge, skills, and professional growth. Strong compliance acumen with federal, state, and local employment laws, ensuring 100% HR audit success, and consistent best-practice implementation.
Overview
16
16
years of professional experience
Work History
Senior Human Resources Business Partner
Southern California Healthcare Systems
04.2020 - 12.2025
- Provided HR business partnership and consultation for hospitals with a workforce of over 4,000 employees, encompassing in-person, hybrid, and remote work environments.
- Faced the challenge of aligning people strategies with evolving business objectives, partnered with functional leaders to deliver strategic HR solutions, resulting in enhanced company-wide collaboration and the achievement of 100% alignment between HR and business goals.
- Tasked with developing robust talent pipelines, championed performance management, and succession planning initiatives, identifying future talent needs, and ensuring the readiness of internal successors for key roles.
- Encountered the need to bolster employee skills and organizational capability; designed and implemented targeted training programs, leading to increased employee competency scores, and measurable growth in organizational performance.
- Addressed complex employee relations issues potentially affecting team morale and compliance; managed investigations, and facilitated fair, consistent resolutions, which reduced employee grievances and escalations, while maintaining adherence to legal standards.
- Faced increasing regulatory demands, monitored, and ensured compliance with federal, state, and local employment laws and regulations, achieving 100% compliance in all HR audits and avoiding potential penalties.
- Analyzed HR metrics and trends, recommended solutions that improved employee retention, and informed leadership on workforce planning.
- Tasked with leading organizational change for continuous improvement; supported and drove change initiatives, resulting in streamlined HR processes and an increase in HR process efficiency.
- Managed the annual employee engagement survey, resulting in an increase of 200% participation.
- The challenge of developing leadership capabilities within the team served as an advisor and coach to business leaders, fostering a collaborative, growth-oriented environment, and achieving improvement in leadership communications and quality services.
- Drove talent initiatives for the business, leading programs that fostered a high-performance culture and advanced company values aligned with business objectives.
- Facilitated onboarding and new-hire integration, ensuring smooth transitions.
- Earned the Leadership Appreciation Award.
Human Resources Manager
S&H Machine Inc.
02.2019 - 01.2020
- Drove change and managed HR operations in partnership with business leaders for aerospace engineering manufacturers across two locations, employing up to 100 employees.
- Provided excellent employee relations consultations, resulting in improved employee performance and morale.
- Designed and implemented scalable HR processes, leveraging HR technology, resulting in enhanced operational efficiency and reduced manual interventions.
- Demonstrated strong diagnostic and situation assessment skills to uncover root causes of issues, using data to inform strategic decision-making, and resolve organizational challenges.
- Partnered with the executive team, engineering, and sales departments to enhance employee relations, leadership capabilities, and employee skills development.
- Collaborated with senior leaders in the development and implementation of performance recognition programs, which improved overall attendance, retention, and boosted employee morale.
- Developed employee engagement metrics and garnered 95% to 100% employee satisfaction ratings.
- Awarded for building a recruitment pipeline with a local trade school.
- Improved onboarding feedback by restructuring the process to include job-related training and mentorship, resulting in exemplary remarks.
- Secured free fire safety training by building rapport with the local fire department, and secured future cost savings by authorizing recording sessions for future use in onboarding.
- Delivered ISO and OSHA compliance by leading emergency response training, implementing Gemba walks and principles, applying continuous improvements, assuring the availability of lifesaving supplies, providing ladder safety training, warehouse safety and storage compliance, CPR, and fire response simulation training.
- I wrote a complaint about HR policies and procedures to include ensuring proper compensation classifications that satisfy local, state, and federal laws, which earned legal counsel recognition.
- Developed a compliant California lactation policy from scratch, confirming that the company met legal requirements.
- Managed benefits administration and leave management, providing compliance with local, state, and federal leave of absences, to include documentation and tracking of the interactive processes.
- Optimized the benefits enrollment process by transitioning from a paper-based system to a digital platform.
- Collaborated with leadership in team-building activities, including implementing performance incentives and honorary recognitions.
Associate Human Resources Director and Senior Human Resources Developer
BCI
03.2016 - 07.2018
- Directed HR operations, overseeing and supporting senior HR business partners and benefits administrators, collaborating with the vice president of operations to drive strategic HR KPI metrics and analysis in operations, business development, and in partnerships with military and naval hospital leadership for 5,000 employees across the United States, Germany, and the UK.
- Delivered HR consulting services to the organization and nationwide clients.
- Provided leadership consultation in collaboration with department management in setting clear performance expectations and performance goals, which improved labor relations, employee relations, employee work performance, and morale.
- Identified training needs, and coordinated professional development programs to enhance employee skills and knowledge.
- Addressed employee grievances, resolved conflicts, and fostered a positive workplace culture.
- Achieved over 90% reduction in compliance risks in employee and labor relations cases.
- Administered performance appraisal systems, provided feedback, and implemented performance improvement plans.
- Spearheaded the design and implementation of scalable HR systems, optimizing processes, and engaging with innovative technologies, leading to improved efficiency in managing employee operations.
- Led compliance and performance training company-wide, developed and delivered group sessions, achieving 98.5% employee satisfaction.
- Secured 100% employee compliance training in California for sexual harassment, discrimination, and bullying prevention.
- Ensured compliance with employment laws, regulations, and company policies.
- Authored a comprehensive Best Practices Employee Handbook for organizations based in the entire United States, earning commendation from both management and clients.
- Earned recognition from legal counsel, clients, and executives for providing expert HR and employment law consultation, excelling in compliance leadership.
- Excelled in HR KPIs across client sites, scaling, growing, and implementing new business contracts.
- Served as an advisor to management, prepared and presented reports on HR activities and outcomes, reported on external industry trends, internal performance metrics, compensation, and benefits administration.
- Partnered with HR leaders in developing employee relations metrics and dashboards, producing trends that enable change management, engagement, and applying strategies that successfully reduce legal risks.
- Designed dashboards and insights for tracking employee engagement, turnover, vacancies, and compensation, using data-driven analysis to inform leadership decisions and improve metrics.
- Developed and implemented HR strategies, policies, and initiatives that aligned with the company’s goals, vision, and culture.
- Managed compensation and benefits programs, ensuring competitiveness and compliance with local, state, and federal laws.
- Led the Human Resources team, oversaw day-to-day operations and business needs, ensuring excellence in HR partnerships, and administrative services.
- Inspired HR team members and emerging HR leaders, mentoring them to foster a culture of excellence and enthusiasm, resulting in improved team performance, team building, and morale.
- Oversaw and supported the recruitment and selection process, including job postings, interviews, and onboarding of new hires.
- Oversaw benefits administration compliance, ensuring adherence to local, state, and federal laws.
- Improved leave of absence administration, and successfully managed and resolved complex ADA cases in compliance with ADA regulations.
Human Resources Director
PACE
12.2012 - 03.2016
- Directed HR operations in partnership with the executive team for a non-profit community and economic development organization of over 300 employees.
- Led talent acquisition, improving recruitment and selection processes, including updating job descriptions, job postings, interviews, and onboarding of new hires, ensuring a seamless and positive candidate experience.
- Directed HR policies for the early childhood education program, leading to improved success ratings, and securing the continuation of the preschools and home-based programs with the Los Angeles County of Education.
- Maximized employee satisfaction by 95.5% through coaching and strategic community building.
- Conducted well-executed investigations and resolved.
- Partnered with department leaders to address employee and labor relations concerns, resulting in improved employee morale, and reduced grievances.
- Led and guided directors to improve customer service and contract compliance, and trained all levels of management and supervisors to proactively de-escalate conflict and solve problems in accordance with the organization’s policies and procedures.
- Significantly prevented and reduced risk and liability by strategically supporting management in counseling employees, and implementing best practices.
- Designed and restructured departments to optimize organizational design, achieving a streamlined workflow and improved operational efficiency.
- Successfully reduced workers' compensation claims by advocating for employee training and partnering with the claims adjusters to improve effectiveness.
- Conducted well-executed investigations and resolve.
- Complied with EEO-1 reporting and filing requirements.
- Improved FMLA, CFRA, PFL, PDL, ADA, Interactive Process, and COBRA, with effective letters and communications.
- Managed compensation and benefits programs, ensuring they are competitive and compliant with local, state, and federal laws.
- Successfully negotiated a benefits plan with brokers and vendors, balancing employee needs with organizational budgets.
- Partnered with the organization’s broker and leadership teams to improve the utilization of employee health and wellness programs, resulting in a 15% reduction in health insurance premiums.
- Improved payroll and benefits administration, ensuring accuracy, and employee satisfaction.
Human Resources Manager
Horsemen Investigations Inc.
01.2010 - 07.2012
- Successfully managed human resources functions for a workers’ compensation investigations company, while conducting employee relations for 100 employees across California, Hawaii, and Nevada.
- Championed efforts to boost employee morale, reduced turnover, and recognized staff achievements.
- Managed employee relations and advocated for a positive workplace culture.
- Served as a liaison between management and staff, successfully mediated conflicts to ensure effective communication, and achieved organizational objectives.
- Partnered with management teams to develop and execute company newsletters, enhancing team effectiveness, and highlighting employee recognition.
- Ascertained niche recruitment tools.
- Recruited top-tier employees who garnered performance recognition in the top 10% of the job group.
- Participated in a 20% cost reduction of health insurance premium rates.
- Counseled employees, and documented corrective actions with department managers, to achieve higher performance standards.
- Achieved recognition as an expert regarding compliance, organizational development, performance review the design and implementation, conflict resolution, performance management, investigations, and separations of employment.
- Delivered strategic guidance and influenced successful management decisions.
Education
Bachelor of Applied Arts and Sciences - Public Administration
San Diego State University
Human Resources Management Extension Certificate -
University of California Riverside
Professional in Human Resources (PHR) -
HR Certification Institute
Preparing for 2026 Employment Law Update -
Levenfeld Pearlstein LLC
Skills
- HR Management
- Strategic HR Business Partnership
- Talent Development and Succession Planning
- Employee Engagement Enhancement
- Compliance and Regulatory Expertise
- Cross-Functional Team Collaboration
- Organizational Change Management
- Data-Driven HR Strategy
- Conflict Resolution and Employee Relations
- Training Program Design and Implementation
- Talent Analytics
- Microsoft Office
- Google Workspace
- Google Analytics
- Excel HR Analytics
- Excel Dashboards & Analysis
- QuickBooks
- ERP
- Pacific Timesheet
- ADP Workforce Now
- API
- ATS
- Accu-Time Systems
- Oracle Cloud HCM
- HRMS
- Ceridian
- JBDEV
- Fast Form
- DocuSign
- Dropbox
- Cloud
- Catalyst
- Performance Manager
- HealthStream
- ALEX
- The Standard
- Slack
- Taleo
- Zoom
Professional References
Available upon request
Education And Professional Development
- Bachelor of Applied Arts and Sciences in Public Administration, San Diego State University
- Human Resources Management Extension Certificate, University of California Riverside
- Professional in Human Resources (PHR), HR Certification Institute
- Preparing for 2026 Employment Law Update, Levenfeld Pearlstein LLC
Timeline
Senior Human Resources Business Partner
Southern California Healthcare Systems
04.2020 - 12.2025
Human Resources Manager
S&H Machine Inc.
02.2019 - 01.2020
Associate Human Resources Director and Senior Human Resources Developer
BCI
03.2016 - 07.2018
Human Resources Director
PACE
12.2012 - 03.2016
Human Resources Manager
Horsemen Investigations Inc.
01.2010 - 07.2012
Bachelor of Applied Arts and Sciences - Public Administration
San Diego State University
Human Resources Management Extension Certificate -
University of California Riverside
Professional in Human Resources (PHR) -
HR Certification Institute
Preparing for 2026 Employment Law Update -
Levenfeld Pearlstein LLC