Anna Torkelson

Area Manager

Jepson Petroleum

11.2023 - 07.2025

Assessed reports to evaluate performance, develop targeted improvements, and implement changes.
Developed and implemented strategies to improve customer service and increase sales.
Conducted training sessions to educate employees on best practices and procedures to increase profitability.
Transformed underperforming teams into productive, profitable teams.
Strong Understanding of Petropass site to assist customers with Fuel card issues.
Solid understanding of Petro Canada lubricants and products.
Ensured efficiencies and cost saving ideas were implemented.
Ensured all safety and environmental protocols are set and implemented.

Petroleum Division Manager

South Country Co-op

01.2002 - 11.2023

Created plans and communicated deadlines to ensure projects were completed on time.
Demonstrated respect, friendliness and willingness to help wherever needed.
Identified issues, analyzed information and provided solutions to problems.
Offered friendly and efficient service to South Country Coop members, handled challenging situations with ease.
Improved operations through consistent hard work and dedication.
Developed and maintained courteous and effective working relationships.
Monitored Petroleum inventory to keep stock levels and databases updated utilizing Tronia and BRIC.
Managed on-site evaluations, internal audits and assisted FCL customer surveys.
Performed duties in accordance with South Country Coops brand, standards, policies and regulatory guidelines to promote safe working environment.
Used Microsoft Word and other software tools to create documents and other communications.
Proved successful working within tight deadlines and fast-paced atmosphere.
Developed team communications and information for meetings.
Resolved problems, improved operations and provided exceptional service.
Ensured delivery of all energy products to customer locations within specific timeframes.
Participated in continuous improvement by generating suggestions, engaging in problem-solving activities to support teamwork.
Prepared variety of different written communications, assisted in board reports, budgets, best practices, Petroleum Division reports to ensure smooth operations.
Strong understanding of financial reports, Statement Operations, margin finding and expense control.
Ensured strong Team building, high score on Employee Engagement survey and mentorship.
Solid understanding of South Country's policies, procedures and Petroleum operations.
Proficient and solid understanding of BRIC and all Petroleum related systems.
Produced strong financial statements yearly focusing on margins and expense control at all energy departments and locations.
Assisted VP on 10 year Fixed Assets and Management planning.
Created yearly Strategic Bussines Plan for South Country Co-op Petroleum Department.
Strong focus on Succession Planning to ensure minimal Operation disruptions.
Created Yearly Petroleum Division SWOT Analysis.
Assisted in Petroleum Facility Planning, Cardlock feasibility's, Project planning and future market opportunities.
Created and presented new successful Business Opportunities to FCL and South Country Co-op i.e Bulk Lubricant department, Bulk delivered DEF and the success of creating a strong Petroleum Sales Team which was the first in the CRS system.
Strong understanding in Bulk Delivery units and Delivery unit efficiencies.
Understanding and knowledge of technical issues at all Cardlock sites.
Assisted Petroleum Team in numerous successful customer events portraying our values and mission.
Assist South Country's Marketing and Communications Manager with all Petroleum related Marketing and Advertising.
15 year experience on Trade Fair organizations i.e. Ag Expo as well as Customer Fuel and Lubricant clinics for South Country Co-op.
Key player in the successful growth of our Reseller and Tempo Market.
Set and oversaw division budgets in excess of $200,000,000 per year.
Strong understanding on Energy trends, Petroleum pricing and margin building.
Successfully overseen all projects which included 14 Cardlocks as well as assisted FCL in the build of 5 new Corporate Bulk plants.
Maintained financial controls, planned business operations and control expenses while identifying and pursuing opportunities to grow business operations and boost profits.
Exercised independent judgment in onboarding, training and motivating division staff to maximize performance.
Built relationships with customers and community to establish long-term business growth.
Achieved sales goals and service targets by cultivating and securing new customer relationships.
Exceeded sales quotas and increased profitability through effective sales strategy and business planning.
Recruited, interviewed and hired employees and implemented mentoring program to promote positive feedback and engagement.
Set all bulk and cardlock pricing for South Country.
Solid understanding of rack, commercial, cardlock and farm pricing.
Over 20 years experience of organizing successful customer events as well as trade fairs and Lethbridge Ag Expo.
Mentored and Trained a very successful Petroleum Sales Team to exceed budgeted sales and liters yearly.
Single handedly won over the largest reseller account in Federated Co-op History totaling 30 million liters yearly in sales.

Petroleum Division Manager

South Country Co-op

01.2002 - 11.2023

Summary

Overview

Work History

Area Manager

Petroleum Division Manager

Petroleum Division Manager

Education

High School Diploma -

Skills

Certification

Additional Information

Languages

Timeline

Area Manager

Petroleum Division Manager

Petroleum Division Manager

High School Diploma -

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