ANNA TER AKOPYAN
Burbank
Summary
Experienced with team leadership, strategic planning, and operational management. Utilizes effective communication and organizational skills to drive project success. Track record of fostering productive work environments and achieving set goals.
Compassionate professional with a strong focus on staff training and development. Experienced in managing clinical operations and fostering collaborative environments to deliver high-quality patient care.
Overview
23
23
years of professional experience
1
1
Certification
Work History
CERTIFIED HOSPICE MANAGER
A AND S HOSPICE PALLIATIVE CARE INC
Burbank, CA
01.2022 - 03.2026
- Oversaw daily operations to ensure quality patient care and compliance with healthcare regulations.
- Developed and implemented training programs for staff to enhance service delivery and improve patient outcomes.
- Collaborated with interdisciplinary teams to create personalized care plans for patients and families.
- Monitored performance metrics to identify areas for improvement and implement corrective actions.
- Managed budgetary allocations, optimizing resource utilization while maintaining high standards of care.
- Established protocols for effective communication among staff, patients, and family members regarding care processes.
- Led quality assurance initiatives, resulting in improved satisfaction ratings from patients and caregivers.
- Facilitated workshops to promote best practices in palliative care among team members, enhancing overall service effectiveness.
- Managed and motivated employees to be productive and engaged in work.
- Accomplished multiple tasks within established timeframes.
- Maintained professional, organized, and safe environment for employees and patrons.
Certified Medication Technician
Belmont Village Senior Living
Burbank, CA
11.2019 - 10.2022
- Administered medications according to established protocols and physician orders.
- Monitored residents for adverse reactions and reported any changes in condition promptly.
- Assisted healthcare team in developing personalized care plans for residents.
- Trained new staff on medication administration procedures and safety protocols.
- Ensured compliance with state regulations and facility policies regarding medication management.
- Conducted regular audits of medication supplies to maintain accurate inventory levels.
- Collaborated with nursing staff to optimize resident care through effective communication and teamwork.
- Implemented process improvements that enhanced efficiency of medication distribution systems.
- Maintained accurate records of dispensed medications, ensuring timely refills and proper disposal of expired or unused medications.
- Participated in regular training sessions to stay up-to-date on current medication guidelines, best practices, and regulatory requirements.
- Facilitated seamless pharmacy communications by liaising between pharmacists, physicians, and nursing staff regarding prescription orders and clarifications.
Administrator Assistant
DREAM HOUSE BUILDERS INC
Burbank, CA
07.2008 - 08.2019
- Managed scheduling and coordinated meetings for project teams to enhance communication and efficiency.
- Developed and maintained filing systems to streamline document retrieval and organization.
- Assisted in preparing reports and presentations, ensuring accuracy and adherence to company standards.
- Implemented office procedures that improved workflow and reduced operational delays.
- Trained new administrative staff on office protocols, enhancing team performance and integration.
- Coordinated office operations to enhance workflow efficiency and support team objectives.
- Managed scheduling and appointments, ensuring optimal time management across departments.
- Assisted in preparation of reports and presentations, maintaining accuracy and attention to detail.
- Developed office policies that streamlined communication between teams and improved productivity.
- Enhanced customer service experience by addressing inquiries promptly and professionally.
HEAD MERCHANT TELLER
Citibank, NA
Glendale, CA
09.2003 - 07.2007
- Processed high-volume cash transactions accurately and efficiently.
- Ensured compliance with banking regulations and internal policies.
- Conducted daily reconciliations to maintain accurate cash balances.
- Trained and mentored junior tellers in operational procedures.
- Identified opportunities for workflow improvements to enhance customer experience.
- Implemented best practices for fraud detection and prevention measures.
- Developed strong relationships with business clients to support financial needs.
- Collaborated with management on strategic initiatives to drive service excellence.
- Resolved customer complaints professionally, maintaining positive relationships with clients.
- Maintained strict adherence to security protocols, ensuring the safety of customers and company assets.
- Ensured accurate record-keeping by diligently verifying transactions and balancing cash drawers daily.
- Supervision & Training: Supervise teller staff, create work schedules, and provide ongoing training or mentoring.
- Cash Management: Oversee the main bank vault, manage cash shipments, replenish ATMs, and ensure Teller drawers are balanced.
- Transaction Accuracy: Process complex, large, or high-volume transactions and resolve discrepancies (teller differences).
- Compliance & Security: Enforce policies related to the Bank Secrecy Act (BSA), OFAC, and security procedures.
Education
High School Diploma -
GOGOLYA #35
ARMENIA YEREVANCERIFICATE - CERIFIED HOSPICE MANAGER
NBHHC
Sacramento, CA2025
Associate of Arts - ACCOUNTING
Los Angeles City College
Los Angeles, CA01-2003
Skills
- Customer service
- Team leadership
- Time management
- Decision-making
- Verbal and written communication
- Complex Problem-solving
- Staff training and development
- Staff management
- Task delegation
- Goal setting
- Documentation and reporting
- Relationship building
- Strategic planning
- Operations management
- Project management
- Cross-functional teamwork
- Project planning
- Clinical Leadership: Experience in managing RN Case Managers, aides, and social workers to deliver high-quality care
- Regulatory Compliance: Knowledge of hospice Medicare/Medicaid regulations, state licensing, and compliance tracking
- Care Coordination: Collaborating with physicians to create individualized patient care plans
- Operational Management: Budgeting, strategic planning, and implementing standard operating procedures (SOPs)
- Empathy and Communication: Offering bereavement support and communicating complex care plans to patients and families
Certification
- CM - Certified Manager Certification
Languages
English
Full Professional
Armenian
Full Professional
Russian
Full Professional
Bulgarian
Limited Working
Spanish
Elementary
Timeline
CERTIFIED HOSPICE MANAGER
A AND S HOSPICE PALLIATIVE CARE INC
01.2022 - 03.2026
Certified Medication Technician
Belmont Village Senior Living
11.2019 - 10.2022
Administrator Assistant
DREAM HOUSE BUILDERS INC
07.2008 - 08.2019
HEAD MERCHANT TELLER
Citibank, NA
09.2003 - 07.2007
High School Diploma -
GOGOLYA #35
CERIFICATE - CERIFIED HOSPICE MANAGER
NBHHC
Associate of Arts - ACCOUNTING
Los Angeles City College