ANNA TAYLOR

Case Management: Advocated for patients, ensuring they receive appropriate services and support tailored to their individual needs. Documenting case plans, handle reimbursement tasks and reviewing progress. Ensuring the satisfaction of a patients therapeutic journey from start to finish

Day to day tasks: Demonstrating strong organizational, communication and problem-solving skills. Ensuring that KPIs are met, prioritizing the tasks at hand and always maintaining strong support for my peers with their tasks

Training and Guidance: Assisted in training and support to junior case managers, sharing their best practices and ensuring compliance with policies and procedures

• Pharmacy Operations: Coordinated reimbursement, injection training, and scheduling while collaborating with 16 Patient Support Programs (PSPs) to ensure patients receive therapy
• Patient Management: Managed Accuro Cloud for a Deermaologist, following up on 900+ patients daily to ensure seamless care
• Claims Processing: Proficient in running pharmacy claims and preparing prescriptions efficiently
• CRM Expertise: Experienced in using multiple CRMs, including KROLL, Accuro, and Accuro Cloud, to streamline operations
• Therapeutic Knowledge: Worked extensively with dermatology biologics and infusion drugs, providing specialized support
• Self-Management: Effectively self-managed workload while independently handling administrative, reimbursement, coordination, and managerial tasks for the clinic.

• Client Collaboration: Worked closely with clients to present Quarterly Business Reviews, conducted program audits, and addressed all inquiries to ensure client satisfaction
• Recruitment and Training: Led the interview process for new hires and developed comprehensive training modules to onboard team members effectively
• Reimbursement Leadership: Served as reimbursement lead for the team, ensuring alignment with the latest healthcare changes in Canada
• Program Management: Managed daily program reports, delegated tasks among team members, and provided support for internal and external inquiries
• Customer Service Excellence: Maintained a reimbursement role for Quebec, delivering outstanding customer service while managing program operations
• Regulatory Compliance: Demonstrated understanding of PIPEDA, Adverse Event reporting, and Product Quality Control, ensuring timely and accurate reporting on behalf of the team.

• Reimbursement Specialist: Coordinated essential insurance paperwork for patients, ensuring timely processing and resolution of claims
• Patient Communication: Maintained up-to-date communications with patients, ensuring all data is accurate and relevant
• Self-Management: Effectively prioritized and managed daily tasks while remaining flexible to support team members as needed
• Team Collaboration: Thrived in a team-oriented environment, working collaboratively to achieve shared goals and enhance overall performance
• Therapeutic Knowledge: Possess specialized knowledge in Neurology and Endocrinology, contributing to informed patient care and support.

• Client Engagement: Served as the primary point of contact for healthcare professionals in Ontario, producing insightful reports and presentations for pharmaceutical manufacturers
• Team Leadership and Coaching: Managed and mentored a team of 30 case managers, providing guidance and resources to enhance performance and development
• Task Delegation: Effectively delegated daily and weekly tasks to team members, ensuring timely follow-ups and optimal workflow
• Customer Service Excellence: Delivered reimbursement counseling and product information to patients, caregivers, and healthcare professionals, ensuring clarity and support
• Data Management: Managed a large volume of patients while compiling and reporting data to clients and healthcare professionals to drive informed decision-making.