Summary
Overview
Work History
Education
Skills
References
Timeline
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Anna Tait

Otterville

Summary

Dynamic professional with a proven track record in client relationship management at Friction Auto Parts. Skilled in conflict resolution and appointment scheduling, I excel at enhancing customer satisfaction and driving sales growth. Known for meticulous attention to detail and effective communication, I thrive in fast-paced environments while delivering exceptional service.

Overview

11
11
years of professional experience

Work History

Owner

Odd Job Anna
London
01.2018 - Current
  • Maintained detailed documentation of all treatments provided to ensure continuity of care between sessions.
  • Maintained clean and organized work environment, ensuring all equipment and supplies were sanitized according to health standards.
  • Advised clients on personal care between appointments and relevant products for individual needs.
  • Organized and maintained full schedule of appointments with clients of different ages and physical needs.
  • Built positive client relationships and guided clients through treatments.
  • Answered multi-line phone, returned clients calls and scheduled appointments.

Account & Sales Manager

Friction Auto Parts
09.2015 - 10.2017
  • Generated reports on sales performance, customer feedback and market trends.
  • Developed strategies for improving overall efficiency within the team.
  • Directed and coordinated products, services and sales activities.
  • Resolved customer complaints in a timely manner while maintaining high levels of customer satisfaction.
  • Developed and significantly grew assigned territory using strong engagement and marketing skills.

Delivery Driver

Z&X Auto Parts
01.2015 - 09.2015
  • Communicated frequently with dispatch to relay route changes and delays impacting customer delivery timetables.
  • Provided excellent customer service by answering inquiries about products or services being delivered.
  • Grouped and routed deliveries according to designated areas to maintain efficient delivery times.
  • Presented order bills and collected payments for deliveries.

Roadside Customer Service

Alliance
07.2014 - 11.2014
  • Recorded information such as vehicle type, location, and customer details in the database.
  • Resolved customer complaints by providing timely solutions.
  • Arranged for repairs to restore service and schedules.

Education

General Education Diploma -

Fanshawe College
London, Ontario

Skills

  • Client relationship management
  • Appointment scheduling
  • Conflict resolution
  • Time management
  • Effective communication
  • Problem solving
  • Organizational skills
  • Attention to detail
  • Professionalism

References

Available Upon Request

Timeline

Owner

Odd Job Anna
01.2018 - Current

Account & Sales Manager

Friction Auto Parts
09.2015 - 10.2017

Delivery Driver

Z&X Auto Parts
01.2015 - 09.2015

Roadside Customer Service

Alliance
07.2014 - 11.2014

General Education Diploma -

Fanshawe College

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Anna Tait