Summary
Overview
Work History
Education
Skills
Certification
Highlight Of Qualifications
Languages
Timeline
Generic

Anna Svyrydenko

Bedford,NS

Summary

Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Talented problem-solver managing workloads while greeting visitors, answering incoming phone calls and fulfilling staff members' requests. Professional and welcoming in creating upbeat work environment. Willingness to take on added responsibilities to meet team goals. Excellent communication and observational skills to identify customer needs and provide appropriate solutions.

Overview

19
19
years of professional experience
1
1
Certification

Work History

Office Administrator

BB Electrical Supplier
07.2023 - 01.2024


  • Demonstrated exceptional multitasking abilities while juggling diverse responsibilities, including reception duties and ad-hoc administrative tasks.
  • Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
  • Increased customer satisfaction through professional handling of inquiries and prompt resolution of issues.
  • Optimized budget management by monitoring expenses, negotiating supplier contracts, and identifying cost-saving opportunities.
  • Expedited invoice processing by accurately reviewing vendor submissions, reconciling accounts payable discrepancies, and conducting timely payments.
  • Facilitated smooth operations by maintaining updated inventory records, anticipating supply needs, and placing timely orders for essential materials.
  • Aided in employee onboarding through training new hires on office procedures, software applications, and company policies.
  • Interacted with customers by phone, email, or in-person to provide information.
  • Managed and properly accounted for petty cash issued to facilitate general office activities.
  • Boosted productivity by prioritizing tasks, managing schedules, and coordinating meetings for staff members.

Translator, Front Desk Agent

Parroquia San Miguel CIF: R4600145I
02.2022 - 01.2023
  • Provide accurate translations of texts from Spanish and English to Ukrainian, Russian
  • Attend meetings to translate discussions for business, education, healthcare, financial, government and other businesses
  • Ensured compliance with hotel company standards and city hospitality policies
  • Confirmed group reservations and arranged personalized services for event attendees
  • Provided excellent customer service by following up with clients, mailing out applications and responding to incoming calls
  • Maintaining an inventory of reservations, vacancies, and room assignments
  • Responded to all client inquiries and asked appropriate questions to facilitate resolution
  • Interacted with team members across departments to research and resolve customer issues
  • Verified basic needs are being met, providing navigation assistance for various benefits and available services.

English Tutor

Online tutor, teacher
09.2010 - 01.2022
  • Skilled and dependable professional with eight years of virtual teaching experience and 12 years of after-school tutoring sessions in own private school
  • Motivated students with accurate feedback, high results in exams and positive reinforcement
  • Utilized my author's educational programs and other creative teaching methods, such as games and interactive activities, to engage students and enhance their learning experience
  • Received consistent positive feedback from students and parents, indicating high levels of satisfaction with tutoring services.

Customer Service Representative

Lux Optica
03.2005 - 04.2009
  • Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
  • Streamlined call center processes for improved efficiency and reduced wait times.
  • Assisted customers in navigating company website and placing online orders, improving overall user experience.
  • Collaborated with team members to develop best practices for consistent customer service delivery.
  • Developed strong product knowledge to provide informed recommendations based on individual customer needs.
  • Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
  • Conducted training sessions for Customer Service Representatives on various aspects of the job including soft skills development, product knowledge enhancement, and procedural updates.
  • Responded to customer requests for products, services, and company information.
  • Maintained up-to-date knowledge of product and service changes.
  • Collaborated with staff members to enhance customer service experience and exceed team goals through effective client satisfaction rates.

Education

Master of Arts in English, and in Social Work -

Zhytomyr pedagogical University
06.2010

Bachelor of Science in Optical Engineering -

Kyiv Optical-Mechanical Technical College
06.2003

Skills

  • Multitasking
  • Excellent organizational and time management skills
  • Microsoft Office Proficiency
  • Teamwork and Collaboration
  • Mail Handling and Telephone Reception
  • Document Management
  • Managing Office Supply Inventory
  • Schedule and Calendar Management
  • Database Entry
  • Customer Relationship Management (CRM)
  • Strong written and verbal communication skills
  • Strong attention to detail and accuracy

Certification

  • Small Business Course, REMAR, Spain, 10/2021
  • Office Administration Course, REMAR Spain, Spain, 11/2021
  • Business English, ILC Language school, Kyiv, Ukraine, 09/2018

Highlight Of Qualifications


  • Office Administrator with a work experience managing office operations in fast-paced, deadline-driven environments. Perform various tasks such as filing, data entry, collecting timesheets and invoicing, administer and maintain daily front office operations, including greeting clients, responding to phone calls, and performing billing task. More than three years of work experience in customer service - retail sales and more than one year of experience working as a Front Desk receptionist - interpreter.
  • Flexible Schedule with the ability to work weekdays, evenings, weekends.
  • Fluent in Spanish, English, Ukrainian and Russian, limited conversational skills in French
  • Friendly and approachable demeanor with the ability to build relationships quickly.
  • Exceptional communication skills with the ability to explain complex ideas in simple terms and overcome objections.
  • Computer Skills: Microsoft office (Excel, Word, Powerpoint, Outlook), Video conferencing, Video streaming services, presentation software etc
  • Willingness to take on added responsibilities to meet team goals
  • Successful at managing multiple priorities with a positive attitude

Languages

English
Full Professional
Ukrainian
Native or Bilingual
Russian
Native or Bilingual
Spanish
Full Professional
French
Limited Working

Timeline

Office Administrator

BB Electrical Supplier
07.2023 - 01.2024

Translator, Front Desk Agent

Parroquia San Miguel CIF: R4600145I
02.2022 - 01.2023

English Tutor

Online tutor, teacher
09.2010 - 01.2022

Customer Service Representative

Lux Optica
03.2005 - 04.2009

Master of Arts in English, and in Social Work -

Zhytomyr pedagogical University

Bachelor of Science in Optical Engineering -

Kyiv Optical-Mechanical Technical College
Anna Svyrydenko