ANNA SMITH
Vacaville,CA
Summary
Community sales professional with deep expertise in driving revenue growth and fostering strong client relationships. Proven ability to lead teams, adapt to shifting market demands, and deliver results through strategic planning and effective communication. Recognized for strong negotiation skills, customer-centric approach, and team collaboration. Known for reliability and results-oriented mindset, consistently exceeding sales targets.
Overview
9
9
years of professional experience
Work History
Admissions Coordinator
Ensign Services
Davis
12.2025 - 02.2026
- Reviewed and screened 50-100 referrals to daily.
- Facilitated smoother hospital admissions processes by accurately completing necessary paperwork for incoming patients in a timely manner.
- Developed comprehensive FAQs to address common patient concerns, improving response efficiency.
- Enhanced patient satisfaction by efficiently addressing and resolving healthcare-related inquiries.
- Created and implemented patient satisfaction survey.
- Facilitated smooth transitions of care by coordinating with other departments during hospital admissions or discharges.
- Managed inbound customer inquiries, providing accurate information regarding healthcare services and policies.
MedLegal Consultant
Self-Employed
05.2024 - 08.2025
- Analyzed industry standards to support operational recommendations and client strategy.
- Built workflow procedures and data structures for integration into CRM systems.
- Coordinated with clients and consulting partners; improved communication and organizational processes.
- Developed operational systems supporting efficiency and compliance.
Project Manager/Outreach Coordinator
LeadingAge California – The Gateway-In Project
Northern And Central California
04.2023 - 06.2024
- Oversaw project timelines, deliverables, and operational goals across a statewide program.
- Trained and supervised team members; provided guidance, support, and performance feedback.
- Conducted presentations, represented the project at events, and engaged with partner organizations.
- Processed invoices and supported administrative and operational needs.
- Developed and implemented policies and procedures to support program efficiency.
- Collaborated with state agencies, research partners, and 800+ member organizations.
- Recruited, interviewed and tracked participants’ success in projects for the lifecycle of participation.
MedLegal Account Manager
Meridian MedLegal Management
Northern And Central California
02.2019 - 03.2023
- Managed expert and client relationships for civil litigation cases.
- Maintained a 95%+ client retention rate over 5 years by building deep trust.
- Grew revenue from key accounts by 25% by implementing an exclusive medical expert partnership to streamline communication.
- Edited medical-legal reports and prepared experts for trial, arbitration, and deposition.
- Supervised and trained team members; reviewed work products for accuracy and compliance.
- Developed and implemented internal policies and procedures.
- Utilized CRM systems to track documents, communication, and case progress.
Life Coach / ILS Instructor
Ability2Learn
Sacramento
09.2021 - 05.2022
- Created goal-driven individualized care plans.
- Taught daily living skills using cognitive and behavioral interventions.
- Collaborated with families and professionals to monitor progress and align support.
- Authored reports to support funding accessibility.
Mental Health Worker Lead / Mental Health Worker II / Mental Health Worker
Yolo Community Care Continuum
Roseville
10.2016 - 02.2019
- Led team operations, conducted audits, and trained new staff.
- Facilitated therapeutic groups and performed case management.
- Delivered crisis intervention, 1:1 peer counseling, and medication assistance.
- Ensured compliance with program policies and funding requirements.
- Collaborated with county agencies, emergency rooms, and other non-profit organizations.
Education
Social Services
Pierce College
Lakewood, WASkills
- Sales
- Marketing
- Patient Advocacy
- Public Speaking
- Stakeholder Engagement
- Project Management
- Cross-Functional Collaboration
- Admissions and Discharges
- Relationship building
- Procedure Development
- CRM & Data Systems
- Strategic Planning
Timeline
Admissions Coordinator
Ensign Services
12.2025 - 02.2026
MedLegal Consultant
Self-Employed
05.2024 - 08.2025
Project Manager/Outreach Coordinator
LeadingAge California – The Gateway-In Project
04.2023 - 06.2024
Life Coach / ILS Instructor
Ability2Learn
09.2021 - 05.2022
MedLegal Account Manager
Meridian MedLegal Management
02.2019 - 03.2023
Mental Health Worker Lead / Mental Health Worker II / Mental Health Worker
Yolo Community Care Continuum
10.2016 - 02.2019
Social Services
Pierce College