Anna Skopiuk
Edmonton,AB
Summary
Welcoming, personable individual with well-developed hospitality skills and more then 5 years of customer service experience. Handles high-pressure situations with undeniable grace and poise.
Overview
8
8
years of professional experience
Work History
Medical Office Assistant/ Receptionist
West Oliver Medical Clinic
2023.11 - Current
- Greeted and directed arriving patients.
- Verified and updated patient's information in EMR.
- Booked appointments, coordinated scheduling.
- Answered telephone calls to offer office information, answer questions, and transfer calls to staff.
- Scanned and faxed documents.
- Performed patient's height and weight measurements.
- Took patient's temperature and blood pressure.
- Collected lab samples.
- Cleaned and sanitized exam rooms and common areas.
Bridal Stylist
Bailando Boutique
2021.09 - 2023.10
- Welcomed and engaged with clients while providing expert and excellent customer service in assisting with dress fitting and measurements..
- Promoted sale and transaction of bridal gowns including wedding accessories.
- Generated invoices and processed purchases made. Maintained records and assisted with inventory.
- Maintained professional relationship with clients and ensured satisfaction of purchases made within company.
Live-In Caregiver
Gina Laqua
2016.12 - 2021.08
- Assisted wheelchair-bound client with daily living activities, fostering independence and dignity. Provided bedside and personal care, including catheterization.
- Prepared and served well-balanced healthy meals, while accommodating dietary preferences and restrictions.
- Assisted with medication administration, ensuring client received prescribed treatments on time.
- Maintained clean, safe, and orderly environment, ensuring client's comfort and wellbeing.
- Prepared and maintained detailed documentation and records of client progress and services performed, promptly reporting changes in client's condition.
Live-In Caregiver
Victor Anselmo
2016.02 - 2016.06
- Provided compassionate and holistic care while building rapport with client, supporting client with bathing, grooming and activities of daily leaving.
- Monitored vital signs and assisted with medication management, prioritizing client's health and safety.
- Maintained organized and safe environment, creating a comfortable and hygienic living space.
- Assisted with household tasks, ensuring client's physical and emotional wellbeing were met with satisfaction.
Education
Certificate - Health Care Aide
NorQuest College
Edmonton, AB01.2016
Courses - Business And Communication
Canada Christian College
Toronto2015
Intensive English Program - English As A Second Language
George Brown College
Toronto, ON2012
Bachelor of Applied And Decorative Arts - Design, Leather Artworks
Kosiv Institute of Applied And Decorative Arts
Kosiv, Ukraine07.2009
Skills
- Customer Assistance
- Reliability and punctuality
- Cultural Sensitivity
- Safety awareness
- Complaint Handling
- Multilingual Proficiency
- Relationship Management
- Disability Services
- Meetings and presentations
- Administrative tasks
Languages
English
Native or Bilingual
Ukrainian
Native or Bilingual
Russian
Native or Bilingual
Timeline
Medical Office Assistant/ Receptionist
West Oliver Medical Clinic
2023.11 - Current
Bridal Stylist
Bailando Boutique
2021.09 - 2023.10
Live-In Caregiver
Gina Laqua
2016.12 - 2021.08
Live-In Caregiver
Victor Anselmo
2016.02 - 2016.06
Certificate - Health Care Aide
NorQuest College
Courses - Business And Communication
Canada Christian College
Intensive English Program - English As A Second Language
George Brown College
Bachelor of Applied And Decorative Arts - Design, Leather Artworks
Kosiv Institute of Applied And Decorative Arts
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