ANNA SHULHA
Long Beach,CA
Summary
Proven track record in partnership development and client support, demonstrated at Jobsora.com by exceeding monthly revenue targets through strategic client acquisition and team collaboration. Fluent bilingualism enabled effective communication across diverse cultures, significantly enhancing service delivery and client satisfaction. Achieved notable sales growth by leveraging data analysis and professional ethics.
Overview
9
9
years of professional experience
1
1
Certification
Work History
FRONT DESK MANAGER
ALVA BEAUTY STUDIO
11.2024 - Current
- (Provide administrative support by managing phone calls, emails, and other forms of communication with clients (approximately 30 calls and emails per day)
- Respond promptly to customer complaints in a polite professional way ensuring client's satisfaction in the service provided
- Upsell salon services and retail products, meeting or exceeding sales targets
- Inform clients about ongoing promotions or loyalty programs
- Handle cash and card transactions, ensuring accurate payment processing
- Manage booking CRM system
- Order and manage inventory of salon supplies (e.g., gift cards, brochures)
INTERPRETER
NOVA AGENCY
01.2018 - Current
- Provided oral translations (French-Russian, English-Russian) at live meetings or special events
- Interpreted remotely through video conferencing or phone to facilitate communication between parties unable to meet in person
PARTNERSHIPS AND BUSINESS DEVELOPMENT
JOBSORA.COM
06.2021 - 12.2023
- Searched for new potential targeted clients in Google and LinkedIn
- Conducted calls and online meetings in Google Meet, Skype and Zoom
- Concluded contracts with top partners in the job industry all over the globe on mutually beneficial terms, ensuring long-term partnership and profitability of the company (about 5 successful deals a month)
- Led clients through all stages of cooperation, communicating via email and Google Meet
- Analyzed competitors' activities (in Ahrefs, Similarweb, Grafana) to identify new market opportunities and develop current sales strategies for increased growth
- Kept track of clients and income in Google Sheets, Excel, CRM, Hubspot, Asana
- Analyzed metrics such as CPC, CPA, ROI to evaluate the effectiveness of business development strategies
- Cultivated a high-performance team culture, consistently exceeding monthly revenue targets
CUSTOMER SUPPORT SPECIALIST
JOBSORA.COM
07.2019 - 05.2021
- Conducted targeted customer search, established initial contact by phone or email (approximately 50 leads weekly)
- Developed strong relationships with clients, resulting in repeat business and positive feedback
- Delivered exceptional customer service experiences by maintaining a positive attitude, active listening skills, and empathetic responses to customer concerns
Copywriter
Techsolutions
09.2018 - 04.2019
- Wrote advertising copy for online content, adhering to employers' overarching brand identity and personality.
- Customized brand message to reach and capture target audience interest and drive engagement.
- Supported client projects from planning to on-time completion of quality deliverables.
- Reviewed and edited final copy for accuracy and to correct grammar errors.
- Composed original written material for various types of publications and submitted for approval by supervisor, editor or publisher.
ENGLISH TEACHER
LINGVIN
03.2016 - 09.2018
- Taught English in a language school for groups of students of different ages (teenagers, adults), levels A1-B1
- Planned dynamic lessons to increase student comprehension of books and literary concepts
- Utilized multimedia strategies and technology to convey information in fresh and interesting ways
- Promoted a positive learning environment by modeling respect, empathy, and active listening skills during all interactions with students
Education
MASTER OF ARTS - FRENCH LANGUAGE AND LITERATURE
UNIVERSITÉ LE MANS
Le Mans, France06.2019
MASTER OF ARTS - FRENCH AND ENGLISH PHILOLOGY
ZAPORIZHZHIA NATIONAL UNIVERSITY
Zaporizhzhia, Ukraine02.2019
BACHELOR OF ARTS - FRENCH AND ENGLISH PHILOLOGY
ZAPORIZHZHIA NATIONAL UNIVERSITY
Zaporizhzhia, Ukraine06.2017
Skills
- Partnership Development
- Fluent Bilingualism
- Problem-Solving
- Client Support
- Professional ethics
- Teamwork and Collaboration
- Time Management
- Data analysis
- Unique content creation
Certification
English for Media Literacy course, University of Pennsylvania, Coursera
Hobbies and Interests
- Enjoy active outdoor pastime (I play golf and Pickleball)
- Play drums
- Dance High Heels
Languages
Russian
Native or Bilingual
Ukrainian
Native or Bilingual
French
Professional Working
English
Full Professional
German
Limited Working
Spanish
Elementary
Timeline
FRONT DESK MANAGER
ALVA BEAUTY STUDIO
11.2024 - Current
PARTNERSHIPS AND BUSINESS DEVELOPMENT
JOBSORA.COM
06.2021 - 12.2023
CUSTOMER SUPPORT SPECIALIST
JOBSORA.COM
07.2019 - 05.2021
Copywriter
Techsolutions
09.2018 - 04.2019
INTERPRETER
NOVA AGENCY
01.2018 - Current
ENGLISH TEACHER
LINGVIN
03.2016 - 09.2018
English for Media Literacy course, University of Pennsylvania, Coursera
MASTER OF ARTS - FRENCH LANGUAGE AND LITERATURE
UNIVERSITÉ LE MANS
MASTER OF ARTS - FRENCH AND ENGLISH PHILOLOGY
ZAPORIZHZHIA NATIONAL UNIVERSITY
BACHELOR OF ARTS - FRENCH AND ENGLISH PHILOLOGY
ZAPORIZHZHIA NATIONAL UNIVERSITY
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