Anna Shonubi

Calgary,AB

Summary

Detail-oriented and result-driven individual with an adaptive personality and excellent problem solving skills, focused on delivering exceptional support for customer needs and dealing effectively with difficult situations. Successfully manages concerns to maximise customer satisfaction. Offers strong background in customer relations and communication. Passionate fashion forward individual with undeniable customer experience skills. Dedicated to performing at high levels to meet customer needs and complete daily assigned tasks.

Overview

years of professional experience

Work History

Customer Experience Specialist /Community Manager

The Vickajiboye Media

04.2023 - 09.2024

Creating a content calendar suitable to each client and scheduling posts.
Responding to customer inquiries with efficiency.
Offering the highest level of professionalism and knowledgeable service to every customer.
Communicating with customers via email, telephone calls and chat.

Marketing and Fashion Sales Associate

Wardrobe by Ann

11.2023 - 06.2024

Assisted customers in finding items, answered questions about the items and sizes and guided them toward making outfits choices.
Informed customers about current sales and loyalty programs.
Handled customer inquiries and complaints in a professional and courteous manner ensuring positive customer experience.
Knowledgeable about the organization’s wares, including styles and trends.
Assisted the team to achieve set goals.

Front Desk Assistant

Femleen School

08.2021 - 10.2021

Communicated with customers in person and Responded to telephone inquiries from clients.
Acknowledged and resolved customer complaints.
Documented conversations with customers to track requests, problems and solutions offered.
Offered highest level of professionalism and knowledgeable service to every customer.
Welcomed customers warmly and appropriately assisted them with inquiries.
Maintained a positive, empathetic, and professional attitude toward customers at all times.

Education

High School Diploma - Business Administration

Livingstone College of Arts And Sciences

07.2018

Skills

Verbal and Written Communication skills
Ability to multitask and work in a fast paced environment
Organizational and time management skills
Problem solving skills
Basic computer skills(Proficiency with Microsoft Office Suite- Excel, Word, Powerpoint, Outlook and Teams)

Active Listening and Detail oriented
Ability to work independently and a team player
Flexibility and Adaptability
Digital Literacy
Customer relationship management

Timeline